Manager Management
Resume:
Carlous D. Tiller
*** **** **** ****, ********, Tennessee 37086
**************@*****.***
Currently attending Argosy University in the Master of Art in Forensic Psychology Program.
Summary of Qualifications: Highly motivated professional with over 12 years of experience in general management,
employee relations, recruiting, research and reporting procedures. Excellent analytical, planning, organizational and negotiation
skills. Consistently successful in managing and directing multidisciplinary operations.
Management
• Provides Case Management services for assigned children and families relevant to juvenile justice
• Attends court on behalf of juveniles on probation
• Supervised approximately 400+ Staffmark temporary employees on-site at Asurion, Inc.
• Tracked and analyze service deliveries and results, identify areas for improvement
• Handled staff of approximately 180 Spherion temporary employees on-site at Dell, Inc.
Leadership
• Coordinates and observes juveniles in family setting and juvenile detention centers
• Counsels juveniles during course of probation
• Educational Program Coordinator for alternative high schools
• Liaison between union officials and upper management
• Maximized the profitability for company by developing a “team” attitude among employees
• Maintain excellent working relationship with client and company management
Employee Relations
• Responsible for recruiting, training, hiring and firing of temporary and permanent employees
• Counsel field employees on company policies and procedures and take corrective actions, including imposing discipline
when appropriate
• Evaluated employees quarterly
Crisis Management
• Counsels at-risk juveniles and determines plan that outlines objectives to be accomplished by the juvenile and family
• Refers family to service providers such as counseling, alcohol and drug treatment programs
• Worked in crisis environments both inside a class room and a laboratory
• Designed educational and behavioral programs for metro students
• Collected data for various research studies on crisis management
Time Management
• Documents juvenile justice progress in observable and measurable terms
• Organized and scheduled the administration of downtown special events parking
• Responsible for employee’s time cards and payroll
Professional Experience:
Abacus Corporation – Staffing
Smyrna, TN District Manager
Dates Employed Feb 2011 – Present
• Responsible for daily operation
• Payroll / Invoicing
• Recruiting, Orientations, Counseling and Managing Accounts
• Business to Business Sale
• Advertising
• Training and Counseling Staff
State of Tennessee – Department of Children’s Services
Murfreesboro, TN Juvenile Justice and Child Protective Services
Dates Employed April 2008 – December 2010
• Responsible for an average caseload of 30 juveniles on probation within Rutherford County
• Gather all information from schools, doctors and courts for future court or program-related needs
• Maintains consistent relationship with juveniles and their families with the goal of completing their probation with no repeat
offenders
• Makes recommendations of specific actions needed to meet plan objectives for each juvenile
• Prepares reports for courts and participates in court proceedings
TransForce, Inc. – Operations Supervisor and Recruiter
Nashville, TN – 615-***-****
Dates Employed July 2006 – April 2008
• Consistently effective at recruiting, screening and interviewing all applicants
• Maintains excellent public and employee-relations on behalf of the company
• Proactively manages customer-service issues
• Ensures all D.O.T. files for prospective and current employees are current and in compliance
• Manage all payroll on weekly basis
Southland Brick and Block – CDL Delivery Driver
Murfreesboro, TN – 615-***-****
Dates Employed March 2005 – July 2006
• Ensure loads are delivered in a timely manner throughout city and middle Tennessee
• Work with contractors and dispatchers
Asurion, Inc. Staffmark On-Site Supervisor (Laid Off -- November 2004)
Nashville, TN – 615-***-****
Dates Employed August 2004 – November 2004
• Recruit, interview, evaluate and make employment decisions on the hiring of field employees as per company guidelines
• Manage and maintain strong customer relationships
• Conduct new employee and supervisor orientations
• Drive recruiting activities and track the effectiveness of recruiting programs
Dell, Inc Spherion On-Premise Client Representative
Nashville, TN – 615-***-****
Dates Employed November 2003 – July 2004
• Determined client’s needs and place appropriately skilled employees on assignments
• Received, wrote and processed all client orders with complete job description and credit information
• Made final decisions regarding termination of field employees
• Communicated recruiting needs to Area Manager and Recruiting Manager
Manpower On-Site Manager, Communications Test Design, Inc.
(Company downsized and On-Site Management wasn’t required)
Nashville, TN – 615-***-****
Dates Employed: June 1999 – October 2003
• Maintained excellent working relationship with client management
• Recruited, trained, hired and terminated of all Manpower temporary employees
• Handled staff of approximately 80 employees
Institute of Learning Research, Special Education Teacher
Nashville, TN – 615-***-****
Dates Employed: August 1995 – May 1999
• Taught high school students with academic and behavioral problems
• Worked in crisis situations and under pressure
• Developed educational and behavioral programs
Education: Trevecca Nazarene University,
Nashville, TN, August 1990 to December 1994
B. S. Degree in Physical Education, Minor: Psychology
Technical Areas of Expertise
• Proficient in Excel, Microsoft Works and Word, Access, PowerPoint and Microsoft Outlook
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