Customer Service Representative

Michael A. McAfee

**** * ********* *** #**** Detroit, MI 48214 313-***-****

***********@*****.***

Sales and or Financial services work aspirations

Objective: with supervisory experience in teaching, counseling

and administration in both private and public

sector organizations seeks to join a professional

business team where my teamwork, collaboration and

problem solving skills can be utilized to improve

the delivery of services.

Experience:

Customer Service Representative

6/93 - 11/12 Country Club of Detroit, Grosse Pointe Farms, MI 48236

Assist Member's with golfing concerns.

Up keep of all golf equipment.

Train all new customer service representatives.

Have a strong understanding of golf related issues.

Substitute Teacher

12/11 - 06/12 PRG Educational, Shelby Township, MI 48317

Filled in for absent teachers in emergency and on short and medium

term assignments.

Set and corrected homework assignments and projects.

Fostered safe, positive and supportive learning environment.

Adhered to non-discriminatory policies and guidelines.

Ensured good order and behavior in and out of class.

Supervisor

05/11 - 12/11 Renaissance Recovery, Detroit, MI 48201

Supervise staff members to ensure they are giving their best effort

in support of clients.

Facilitate life-skill groups to encourage positive behavior.

Assist with implementing new policies and procedures to strengthen

the program.

Youth Specialist

08/09 - 05/11 Detroit Capstone Academy, Detroit, MI 48201

Monitor and Supervise male and female residents.

Facilitate life-skill groups to encourage positive behavior.

Participate with life-coach skills and counseling on an individual

basis with residents.

Environmental Supervisor

12/08 - 6/09 Christian Guidance Center, Highland Park, MI 48203

Gathering and Researching data.

Listening carefully to client and then giving positive quick

feedback

Many administrative duties.

Provide clients with hygiene products and clothing.

Marketing Manager

12/07 - 04/08 Liberty Tax Service LLC., Detroit, MI

Visited different businesses to sale services provided by Liberty

Tax LLC.

Networked with business owners.

Conducted interviews and coordinated schedules for employees.

Courier

10/06 - 4/07 All State Fasteners, Roseville, MI 48066

Fill and package customer orders.

Deliver products and provide excellent customer service.

Generate new customer leads

Order Filler

11/05- 4/06 Production Tool Supply, Warren, MI 48089

Pull customer's orders.

Package customer's orders.

Ship customer's orders via UPS.

Education Bachelor of Science in Human Services

University of Phoenix, Southfield, MI

April, 2011

GPA: 3.64

Masters of Business Administration

University of Phoenix, Southfield, MI

October, 2012

GPA: 3.61

Internships

Paul Martin Home for Boys - 1950 Webb Detroit, MI 48206

Big Brothers Big Sisters - 7700 Second Ave. Detroit, MI 48202

Detroit Urban League - 208 Mack Ave. Detroit, MI 48201

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