Customer Service Sales
Resume:
“…A+++ for TEAMWORK, COMMUNICATION, INTERPERSONAL SKILLS, JOB
MANAGEMENT & COMPANY UTILITY…”
**** *********** ****** *******, **** RPC Pallet Systems NA
Lonestar Community College
GRADUATED WITH A 4.0 GPA
AM A STANDING MEMBER OF THE NATIONAL HONOR’S SOCIETY
Computer Skills:
SERVICE CEO, WINTAC, QUICKBOOKS, SOLOMON ACCOUNTING, MICROSOFT EXCEL,
WORD, POWER POINT & OUTLOOK
Excellent work references available upon request
Heather Lea Wuensche
17655 Cypress Fields, Cypress TX 77429
***************@*******.***
Targeting Administrative, Accounting, Office Management & Dispatching Opportunities
Office professional eager to leverage 10+ years experience to secure an administrative/accounting/office
manqagement/dispatching position. Dependable, hard working, self-motivated team player, efficient & skilled in a variety of
office tasks, including:
Office Organization & Spreadsheets & Reports
Administration Data Entry (80 WPM)
Management, Supervision & Dispatching
Training
General Bookkeeping (A/P &
A/R)
Experience
Ultimate Comfort LLC Houston, TX Commercial & Residential A/C & Heating Co.
Office Manager, Accountant, Administrator & Dispatcher, Aug 2011 to Aug 2012
Responsibilities:
Hired, Trained & Managed office staff
Handled Accounts Payable & Receivables for all customers & vendors & Home
Warranty of America & First American home warranty companies
Itemized all payments received then deposited checks & cash bank, ran credit cards &
kept track of petty cash
Payroll
paid service technicians based on performance: flat rate per service call ran &
commission for sales made
paid office staff hourly
Created & updated a performance report in Excel for service technicians that
kept track of their sales
it catergorized each technician’s calls by source & calculated how many calls they ran
daily, monthly & yearly, what they sold, how much they sold it for & to whom they sold it
totals were used to calculate their commission
& were posted on brag boards that hung on the wall
House Pro Inc. Houston, TX Residential A/C & Heating Co.
Office Manager, Administrator & Accounting Assistant, Jan 2009 to Aug 2011
Responsibilities:
Trained & Managed all office staff, including the dispatch, service, install &
home energy departments
Handled Accounts Payable & Receivables for all customers & vendors &
American Home Shield & First American home warranty companies
itemized all payments received then deposited checks & cash in the bank & ran credit
cards
Payroll
paid service technicians based on performance: a flat rate per service call ran &
commission for all sales made
paid installers & office staff hourly
Sold Preventative Maintenance Agreements renewals
generated an estimated $35,000 each month in sales
issued yearly contracts for all agreements sold
& set up spring a/c & fall heat checks in computer database to be called each season
Job Costed all installs to find their profitability then used this figure to figure commission for salesman
•
- deducted the cost of company or subcontract labor, equipment, materials, permits & cranes (if needed) &
company overhead expenses from gross amount job was sold for
Assisted the Owner with Miscellaneous Projects as he assigned them
•
Computer Software used: WINTAC, Quickbooks, Microsoft Excel, Outlook & Word
•
IFCO RPC Pallet Systems NA Houston, TX National Pallet Recycling Co.
Staff Accountant, Sept 2004 to June 2008
Responsibilities:
Handled Accounts Payable & Receivables for all national accounts
•
Billed & Paid ALL national customers & 3rd party service providers
Posted Credit & Debit Adjustments as needed
Kept track of & Paid all Employee Expense Compensations & salesmen’s commission
& issued purchase orders when needed
Setup New Vendor & Customer IDs after first making sure they were new, if they weren’t I’d then check the
•
general ledger to see if they owed us or if we owed them, if I found any outstanding balance, I’d either issue a
credit or debit memo accordingly
Ran Credit Checks for New Customers & assigned payment terms based on the results
Kept track of all Brokered Revenue using pivot tables in Excel
•
Cross trained & provided Back Up for Customer Service department & Executive Administration position
•
Computer Software used: Solomon Accounting, PALTRAX, POMS & Microsoft Excel & Outlook
•
Education
Lonestar Community College Houston, TX
Associates Degree, 2000-2002. Classes Taken (but not limited to):
ITSC 1301 Computer Class
** HAVE Advanced Computer Skills **
& Introduction to Accounting 1301 Class
Concordia Lutheran High School Tomball, TX
High School Diploma, 1996-2000. Skills Learned:
Keyboarding is 80 WPM
10 Key by Touch
August 1996 – May 2000 Concordia Lutheran HS Houston, TX
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