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Human Capital Consultant seeking freelance & contracting opportunities

Location:
Basking Ridge, NJ, 07920
Posted:
April 01, 2013

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Resume:

Claire R. St. Louis, SPHR

*** ***** *** 973-***-****

Basking Ridge, NJ 07920 *********@***.***

Dynamic Talent Strategist and Learning Facilitator

Driven, innovative leader with almost 20 years' experience delivering

exceptional results in driving successful organizational development and

succession management initiatives and strategies. Valued business partner

recognized for establishing collaborative relationships with internal and

external business partners. Areas of expertise include:

Employee On-Boarding & Engagement ( Leadership Development

Strategic Planning & Implementation ( Training & Facilitation

Professional Experience

MESA Research Group Basking Ridge, NJ Oct. 2011-Present

Human Capital Practice Leader

Offers clients across all industries and specializations extensive

experience in talent and succession management, employee on-boarding and

engagement, training and development, communication strategy and branding,

customer relations, organizational effectiveness, and human capital

planning. Speaks at conferences and webinars on topics ranging from HR

image and branding, succession management, on-boarding and strategic

visioning. Facilitates interactive workshops for small and large audiences.

Client engagements include:

> Strategy development and freelance writing for Johnson & Johnson, Dolce

Hotels & Resorts, BASF and Covance's employment branding, talent

acquisition, intranet and social networking platforms.

> Career coaching, personal branding and resume design for various

individual clients.

> Contract training on professional skills and leadership development for a

variety of organizations and enterprises; most recent engagement:

facilitation of in-person training on customer service, business writing

and presentation skills for Sikorsky.

> Teaching assistance in support of on-line liberal arts degree programs at

Ashford University.

United Water Harrington Park, NJ July 1997-Oct. 2011

Vice President, Human Resources, Contract Services, Oct. 2010-Oct. 2011

Vice President, Corporate Human Resources, July-Oct. 2010

Vice President, Talent and Career Development, Jan. 2009-July 2010

Director, Talent Acquisition and Development, May 2006-Jan. 2009

Director, Customer Relations, April 2004-May 2006

Director, Customer Communications, July 2003-April 2004

Manager / Director, Corporate Image Resources, July 1997-July 2003

Continually progressed through company proving invaluable in areas of

client service, talent acquisition and strategic planning to become Vice

President of Human Resources for company's largest business division. Drove

and managed all aspects of human resources and labor relations including

staffing, employee development and employee relations within the division.

Recognized as crucial business partner in the following areas:

Leadership

> Created and implemented division-level Diversity and Inclusion (D&I)

Action Plan.

> Represented the company at professional speaking engagements; topics

included HR image and branding, succession management and strategic

visioning. Facilitated annual on-boarding program of 200-250 new hires

from all U.S.-based companies within GDF Suez group.

> Led team in the development and implementation of behavioral interviewing

techniques, standard hiring criteria, interview skills training for

hiring managers, and assessment tools. Increased the quality of the

candidates brought into the organization and decreased time to fill open

positions.

> Designed, implemented and managed company's employee engagement survey

program, including web-based survey and action planning, and multi-

channel communication strategy. Achieved employee participation rate of

over 70% in each survey, far surpassing the participation levels of the

other affiliates in the global organization.

> Managed a cross-functional team and external vendor to design and

deploy a web-based new hire on-boarding tour, on time and on budget,

including a multi-channel communication plan.

Strategic Planning

> Developed and managed a five-year Human Capital Plan to put the right

people in the right roles at the right time, with the right skills and

the right motivation.

> Streamlined annual talent review process by implementing dynamic web-

based platform which enabled executives and HR partners to collaborate on

key talent and succession gaps within their areas.

> Drove Strategic Visioning Programs bringing together high-potential

employees in a "think tank" setting; group generated framework and

release of the company's new mission statement, core values, vision

statement and instrumental new business lines to pursue.

> Spearheaded the development of a best-in-class Career Center on the new

company website.

Talent Acquisition

> Facilitated the alignment of people management strategies and culture to

the needs of the business through management of the company's talent

committee, succession plans and annual talent review process. Led the

team that implemented a web-based succession planning and career

profiling tool (SuccessFactors), which streamlined the capture and

presentation of our succession plans.

> Implemented a talent acquisition and development program to attract,

capture and train talented candidates for the division's most critical

role: the project manager; program created "success profile" against

which potential candidates were screened to ensure placement of the right

candidate in the right role.

> Designed and implemented "United Water Discovery Days" to on-board new

talent across the organization.

Training

> Partnered with senior executives, department heads, project managers and

individuals to conduct training needs assessments; increased

understanding of each of their business objectives and critical skill

needs; designed training to address and build those skills.

> Designed and delivered a variety of training topics, including customer

relations, conflict resolution, employee engagement, succession planning,

diversity awareness, employee recognition and performance management.

> Certified to facilitate 360-degree feedback.

Budget Oversight

> Oversaw Corporate Training and Development function, including

accountability for budget and training content; annual budget ranged each

year from $500K to $1M.

> Saved the company over $72K in 2010 through re-negotiating agreements

with outside training consultants and optimizing spending on temporary

staff.

Additional Experience:

Production Manager, The Louis Berger Group, East Orange, NJ, November 1993

- June 1997

Education and Professional Development

M.S., Professional and Technical Communication ( New Jersey Institute of

Technology, Newark, NJ ( 2000

B.A., English (minor: Sociology) ( Fairfield University, Fairfield, CT (

1993

ICEDR HRD Leadership Program Americas

Suez University: Global Player Program ( Finance for Non-Financials Program

(

Leadership & Change Management Program ( Discovery Program

Certifications and Affiliations

Certified Senior Professional in Human Resources Member,

Bernardsville (NJ) Chamber of Commerce

Member, Society for Human Resource Management Member, American Society

for Training & Development

Speaking Engagements

> "Building a Talent Pipeline: How to Stop Planning for Succession... and

Start Managing It." Fairfield University Alumni Series, December 2012.

> "Strategic Visioning: Tap Your Existing Talent to Build Your Next

Strategic Business Plan." Briefings Media Group audioconference, November

2012.

> "Building a Talent Pipeline: How to Stop Planning for Succession... and

Start Managing It." Webinar Masters, October 2012.

> "Succession Management Best Practices." Performance Management Virtual

Conference. Institute for Human Resources and HR.com, May 2012.

> "Building a Talent Pipeline: How to Stop Planning for Succession... and

Start Managing It." Integrated Talent Management Virtual Conference.

Institute for Human Resources and HR.com, February 2012.

> "Accelerating Productivity through On-Boarding." Institute for Corporate

Productivity (i4cp) Webinar, October 2010.

> "Tap into Your Rising Stars for Building your Next Strategic Business

Plan: Strategic Visioning Program." IQPC Talent Management Summit, Las

Vegas, NV, September 2010.

> "Building a Talent Pipeline: How to Stop Planning for Succession... and

Start Managing It." HR Executive Forum. Connex International, Chicago,

IL, August 2010.

> "Building a Culture of Collaboration." Human Capital Institute Webinar,

August 2010.

> "Developing the Branding and Change Management Strategy for HR

Transformation." Towers Watson HR Service Delivery Forum, Boston, MA, May

2010.

> "HR Portals that Work: An Interactive Discussion." Enwisen Virtual

Roundtable, March 2010.

> "Leveraging Technology to Gain Top-Level Visibility over Your Succession

Planning Pipeline." HR Shared Services & Outsourcing Summit, Chicago, IL,

May 2009.

> "Launching a Successful Emergency Home Repair Program: Weighing the Risks

and Rewards." Energy, Marketing and Customer Service (EMACS) Annual

Conference, Chicago, IL, October 2006.

Articles and Case Studies

> "Ramping up On-Boarding." Article, HR Magazine, May 2010.

> "United Water Begins with U: Roundtable Discussion with United Water

Employees." Article, Diversity Careers magazine, July 2009.

> "United Water Begins with 'U' - Leveraging Web-Based Onboarding to Engage

New Hires, Streamline Costs and Processes." Case Study, Enwisen, June

2009.

> "SuccessFactors and HR Solutions Announce Alliance." Press Release, June

2008.



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