Customer Service Sales

Michele Mckenzie

Tel: 323-***-****

Email: **************@***.***

Qualifications

• 13 years within the Mortgage industry as a Loan Processor/Support Sales

• Customer Service

• Able to act as a liaison between clients and operations/sales

• Familiar with FNMA, FHLMC and (/HUD/VA) guidelines

• Automatic Underwriting DU/LP

• Familiar with Correspondent lending and Wholesale

• Technical experience: EDGE, AS400, Calyx Point, Microsoft word, Adobe and

Outlook

• WPM 55+

• Customer Service

Work Experience

Cared for Family memeber 04/2011-Present

Bank of America 07/2010-04/2011

Home Service Specialist II (Contract Employee)

Analyze and underwrite loan files to investor guidelines.

Manual and automated underwriting with LP and DU engines.

Clear underwriting conditions and release loans for closing.

Underwrite appraisal to investor guidelines.

Reviewed files checking all documents including title policies, deed, mortgage, notes,

appraisals, surveys and other documents pertinent to file.

Reviews-Conventional, FHA, VA, Post Closing reviews, HMDA reviews, Payoffs,

Loan Funding and closing.

Assist as needed with any mortgage related training of branch staff.

Monitor all files in pipeline to insure all closing deadlines and rate lockswhere met.

Cared for Family memeber 04/2008-07/2010

Financial Services Network Group, Inc. 02/1996-03/2008

Sr. Loan Processor

Inputting loan files into calyx software system.

Interacting with loan officers, escrow, title, appraisal and lenders companies.

Making sure that loans are doc and prepped.

Esuring that loans are funded and closed.

Filing, data entry, preping copies, setting appointments, answering general questions,

and general office duties. Prequalifying borrowers for home loans by calculating

FE and BE ratios.

Process conventional, Fannie Mae and FHA loans.

Collect and review income, assets and other documents required to meet lending

guidelines.

Review appraisals to ensure property meets program guidelines.

Effectively manage pipeline by documenting loan activity and prioritizing loan files.

Act as proactive liaison between borrower and banks to secure documents for timely

closing.

Education

George Washington Prep High School Graduated in 1991

Humboldt State University 1991-1992

Contact this candidate