Customer Service Representative

*

Gina Bradford

Los Angeles, CA

*********@*****.*** - 909-***-****

Work Experience

Customer Service/Fundraiser

SD&A Teleservices - Los Angeles, CA

April 2012 to June 2012

Fundraising for various

Organizations on an outbound dialer various other office duties

Courtesy Clerk

Von’s Market - Pacific Palisades, CA

May 2011 to August 2011

Greeted customers, promoted sales specials, assisted customers with their purchases, addressed

customers concerns. Various other duties

Customer Service Representative (Background Clerk)

Workway Employment (USA Fact) - San Bernardino, CA

July 2010 to September 2010

Verified background information salary history, employment history, personal references.for various

employers for their candidates for employment

Collections Representative

Aerotek Professional/Wells Fargo - San Bernardino, CA

March 2008 to June 2008

On a outbound dialer collected on 30 to 90 day pastdue home mortgage loans. Assisted customers with

making payments, setup repayment plans and loan modifications some skip tracing

Customer Service Representative/ Retention

Time Warner Cable - Ontario, CA

October 2006 to November 2007

Call center inbound dialer retention specialist with a 85% retention rate.promoted sales. Sales average

$1000 per day. Followed up on customer complaints, assisted customers with billing and payments,

setup new accounts, technical support, scheduled appointments for start and disconnection of service

Customer Service Representative

Chicago Title Company - Colton, CA

July 2003 to January 2006

Inbound dialer limited title policies for various lenders.property searches, document preparation type

title policies

Dispatcher

Roadway Express - San Bernardino, CA

November 2002 to April 2003

Dispatched freight to the truck drivers for delivery, tracked hot freight managed driver logs and timesheets

kept logs of trailer location

Dispatcher

Doan & Company Appraisers - San Bernardino, CA

November 2001 to June 2002

Setup and dispatched appraisers for various insurance companies compiled appraisers paperwork

fowarded paperwork to the insurance companies various other office duties

Claims Examiner

Gmac Insurance Company - Ontario, CA

March 1994 to April 2002

Setup new claims settled theft and recovered theft claims setup appraisals moved salvage etc

Education

AA in Liberal Arts (Not Complete)

Los Angeles Pierce College - Woodland Hills, CA

1981 to 1983

Diploma in General Education

Granada Hills High School - Granada Hills, CA

1979 to 1981

Skills

typing 45wpm, computer literate, Microsoft Word, Outlook, Excel, filing, faxing, operations of most office

Machinery, 10key

References Available upon request

Contact this candidate