Customer Service Project Manager

Accomplished project manager, successful technical advisor, and

acknowledged professional in the electronic security industry with a

history of achievement and unwavering determination to exceed annual

performance goals.

EXPERTISE

Project Management

Budgeting

Safety Management

Client Relationship

Life Safety System Design

Systems Automation

System Programming

Microsoft Suite

Troubleshooting

Cabling

Fire Alarms

Burglar Alarms

CCTV

Access Control

ACHEIVMENTS

CompTIA Subject Matter Expert for development of HTI+ certification

EDUCATION

TechSkills - IT Education for A+, Net+, Microsoft and Cisco certification

NTC training for NICET Level I & II certification

PROFESSIONAL EXPERIENCE

CVS PHARMACY . Loss Prevention Project Management

Nashville, Tennessee 2004 - Present

This department is a Corporate Satellite office responsible for all 7000+

locations nationwide. Responsible for developing security and fire systems

for new stores based on architectural drawings, ensuring that new stores

meet requirements by researching local codes and interacting with fire

inspectors and authorities having jurisdiction. Also research and design

functional diagrams of alarm component interconnects and specialty circuits

for field technicians, schedule service and negotiate labor rates with

alarm contractors, organize and control the activities of alarm contractors

to ensure installation and servicing of store alarms are conducted properly

and within safety guidelines, assist technicians and store personnel with

troubleshooting issues and research alarm activity from daily incident

reports to determine if service is required.

. Design of multiple sub-systems that are now standard in all retail

locations

. Project Leader, conversion of systems from digital to IP communication

. Point Person for False Alarm Reduction Initiative

ADT SECURITY . Technician/Operations Manager

Nashville, Tennessee 1997 - 2004

Technician responsibilities consisted of installing electronic monitoring

systems to indicate irregularities and/or other occurrences on customer's

premises (both residential and commercial) as directed by installation

managers.

Tasks included providing customer service, handling on site layout of alarm

systems and project communication with customers and subcontractors,

running wires and conduit, mounting sensors and control hardware,

connecting/testing all portions of a system in a timely manner, preparing

documentation related to job completion, keeping current with new products

and installation techniques.

As Operations Manager I was responsible for the daily operation of the

Residential Installation Department, which consisted of eleven technicians

and one coordinator. Accountable for the quality of work performed by the

department as well as all of the paperwork and reports essential to the

department's success and profitability. This position also required

handling difficult situations and ensuring high quality customer service

and satisfaction.

. Team Leader, Nashville ADT Installation Mentor Program

. Multiple internal awards for performance

810 Bellevue Rd #171 . Nashville, TN. 37221. 615-***-****

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