Customer Service Project Manager
Resume:
ROBERT PURDY
North Las Vegas, NV. 89081
PH: 702-***-****
*******@*****.***
QUALIFICATION SUMMARY:
Twenty-two years of military and civilian experience with human
resource management, facilities management, curriculum development and
delivery (instructor), safety and hazardous waste programs management,
budget management and analysis, electromechanical and electronic
repairs and security management. Qualified Navy Master Training
Specialist, mentored, trained and developed thousands of Sailors
during my Navy career. Interior Communications Electrician
specializing in CCTV, audio visual, communication, alarm and warning
systems. Customer Service and Public Affairs Officer/Manager for four
different Navy installations.
AREAS OF EXPERTISE:
Leadership Customer Service Training of personnel
Security
Problem solving Maintenance management Public affairs
Blue prints
Project management Budgeting/logistics AC/DC circuits
Schematics
Human resources Troubleshooting Equipment installation HVAC/
Mechanical
EXPERIENCE
RETIRED U.S. NAVY COMMAND MASTER CHIEF (E9/Senior Enlisted Leader).
Civilian sector equivalent: Middle Management Fortune 100 Company
6/11 - 09/11 - FEDERAL AGENT UNITED STATES OFFICE OF PERSONNEL MANAGEMENT
. Conducted background investigations on individuals that required a
national security clearance or screening for
national security and public trust positions.
. Generated investigation reports.
. Reviewed public records, credit records, and conducted law checks on
individuals.
9/09 - 10/10 - MAINTENANCE MANAGER LIFETOUCH PORTRAIT STUDIOS PLANT
. Managed 9 personnel in: technical maintenance, building maintenance
and warehouse operations.
. Managed and submitted fiscal year budget requests and obligation
reports.
. Managed all human resource and customer service programs for the
maintenance department.
. Managed and designed installation of electronic and electro-
mechanical equipment.
. Managed the plant MSDS and safety programs.
. Managed a comprehensive preventative and corrective management system
responsible for the maintenance of
more than 200 pieces of plant equipment including conveyor belts,
photo developing and handling systems.
6/08 - 9/09 - COMMAND MASTER CHIEF/ASSISTANT OFFICER IN CHARGE/HUMAN
RESOURCE, OPERATIONS & PROJECT MANAGER/INSTRUCTOR/EQUAL OPPORTUNITY
MANAGER; NOSC SACRAMENTO, CA.
. Managed, developed, and implemented all mentoring, training, health,
morale and welfare, and customer service programs for more than 1200
reserve and active duty personnel and their families.
. Managed the maintenance and security of a command that encompasses 12
acres of real estate.
. Personally mentored and developed 17 active duty staff personnel and 3
civilian employees.
. Advise and assist the Commanding Officer on all aspects of personnel
management and security.
. Directly managed more than $7 million of assets and real property
annually.
. Managerial and leadership expertise resulted in a 99% obligation rate
for all operations, maintenance and repair funds in FY08.
. Managed all aspects of facilities maintenance, to include contractor
and subcontractor oversight and quality control.
4/03 - 6/08 - OFFICER IN CHARGE/COMMAND MASTER CHIEF/HUMAN RESOURCE,
OPERATIONS & PROJECT MANAGER/INSTRUCTOR/EQUAL OPPORTUNITY MANAGER; NOSC
RENO, NV.
. Managed and coordinated the mentoring, training, health, morale and
welfare, and customer service initiatives for more than 400 reserve
and active duty personnel and their families.
. Managed all maintenance and security of a command that encompasses 6
acres of real estate.
. Personally mentored and developed 12 active duty staff personnel and
one civilian employee.
. Advise and assist the Commanding Officer on all aspects of personnel
management and security.
. Responsible for the direct management of more than $4 million of
assets and real property annually.
. Awarded the Navy & Marine Corps Commendation Medal (2 times) for
outstanding service and achievement.
. Awarded the Joint Service Achievement Medal from the U.S. Army for
Hurricane Katrina operations and support.
. Awarded the Navy & Marine Corps Achievement Medal for outstanding
service and achievement
. Managerial and leadership expertise resulted in a 99% obligation rate
each of the past 5 government fiscal years for all operations,
maintenance and repair funds. Top budget manager in 6 state area of
Navy Region Southwest.
. Developed and implemented a comprehensive training and tracking
program that resulted in the first 100% mobilization ready Navy
Operational Support Center out of 240 center's in the Nation for
calendar year 2007.
. Promoted to ICCS (Senior Chief Petty Officer) (E8) this tour. Civilian
equivalent: Middle management.
. Promoted to EMCM (Master Chief Petty Officer) (E9) this tour. Civilian
equivalent: Middle management.
7/01 - 4/03 - DIVISION OFFICER/ELECTRONIC REPAIR OFFICER/INSTRUCTOR; U.S.S.
SIDES (FFG-14) San Diego, CA.
. Directly supervised 20 Electronic Technicians and Electricians.
. Managed more than 5000 pieces of electronic and electrical equipment
and all associated maintenance, troubleshooting and repair.
. Led daily staff meetings and coordinated all shipboard electronic
training and preventive maintenance procedures.
. Acted as a cultural and technical liaison between the command and the
Navy's of 5 different countries in the Indian Ocean area during
initial Afghanistan operations after the 9/11 attacks.
. Increased the equipment readiness of the command by a significant 72%
in the first year onboard.
. Managed a shipboard duty section of more than 30 personnel in
security, firefighting and damage control procedures.
. Awarded the Navy & Marine Corps Achievement Medals for outstanding
service and achievement.
. Managed and implemented the commands Enlisted Surface Warfare and
Combat Systems Officer of the Watch training programs resulting in a
78% increase in qualifications command wide.
5/98 - 7/01 - TRAINING OFFICER/INSTRUCTOR; NAVAL RESERVE CENTER BANGOR, WA.
. Trained, mentored, and developed more than 900 active and reserve
personnel.
. Expertly managed more than $5 million of annual operational funds to
an obligation rate of greater than 95% each of his 3 years onboard.
. Performed collateral duties as Leading Petty Officer, Reserve Order
Writer, Facilities Maintenance and Security Officer, Classified
Materials Control Petty Officer, Command Fitness Leader, and Customer
Service Officer.
. Obtained highest possible rating of readiness on 2 bi-annual readiness
inspections. Recognized as the top Training Officer in the Navy
Region Northwest area encompassing 8 states.
. Awarded 2 Navy & Marine Corps Achievement Medals for outstanding
service and achievement.
. Promoted to ICC (Chief Petty Officer) (E7) during this tour. Civilian
equivalent: Middle management.
. Recognized as the Navy Region Northwest Sailor of the year (civilian
equivalent employee of the year in a large corporation).
. Recognized as the commands Sailor of the Year (civilian equivalent is
Employee of the Year).
. Recognized as the commands Sailor of the Quarter 4 times during this
tour (civilian equivalent is Employee of the Quarter).
EDUCATION:
Present - Enrolled at The University of Phoenix pursuing an MBA (4.0 GPA).
2011 Morrison University MBA program completed 3 classes (4.0 GPA).
2008 - Lean Six Sigma White Belt (U.S. Navy).
2007 - Excelsior College - BS Administration/Personnel Management.
2000 - Regents College - AAS Electromechanical.
2004 - DOD Senior Leadership Supply and Logistics course.
2000 - Chief Petty Officer/ Advanced Leadership Course.
1998 - U.S. Department of Labor Construction Electrician Journeyman.
1994 - U.S. Navy Closed Circuit TV (CCTV) maintenance and repair course.
1992 - Master Training Specialist designation (U.S. Navy).
1991 - Navy Instructor course (NEC 9502).
ADDITIONAL INFORMATION
. Currently enrolled at The University of Phoenix pursuing an MBA.
Projected graduation Jan 2014.
. Retired Master Chief Petty Officer (E9 U. S. Navy) with more than 22
years of management, leadership, and personnel development experience.
Civilian equivalent jobs/certifications: COO/CFO, Project Manager,
Operations Manager Human Resources Manager, Instructor, Instructional
Systems Designer, Team Development Manager, and Customer Service
Manager..
. United States Government Top Secret Clearance eligible (OPM SSBI
clearance adjudicated May 2011).
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