Sales Quality Assurance
Resume:
Veronika Tishaev
**** ***** **** **** *** **** S
Bethesda, MD 10814,
**********@*****.***
Travel agent
AREAS OF EXPERTISE PERSONAL SUMMARY
Courteous, excellent organizational skills and highly
Travel industry knowledge efficient with a unique understanding of the travel
industry and the people who work in it. An experienced
Luxury Long haul travel agent who is able to make the best possible travel
Specialist Selling arrangements for clients to any destination, mode of
techniques transport and travel dates. Highly motivated, target
Complex international driven and with exceptional multitasking skills along with
travel itineraries an ability to produce tailor-make itineraries for travel
including round the World to short or long haul destinations.
PNRs. Now looking forward to making a significant contribution
Product knowledge with an ambitious travel agency that offers a genuine
Online reservations opportunity for progression. Punctual, responsible and
Marketing Customer detailed.
service
PROFESSIONAL WORK EXPERIENCE
Certified Hotel Sales
Specialist Researching travel options & presenting the best deals in
Experienced in all terms of requirements.
aspects of corporate Ensure all bookings & reservations are processed
travel including VIP, accurately
Self-Quality Assurance, Building strong relationships with clients.
Meeting Planning, Sales Ability to achieve branch team sales and profitability
calls, QC and Ticketing. objectives.
Ensuring clients with all possible upgrades and travel
Excellent communication perks.
skills and sales Monitoring bookings throughout the working day.
techniques. Negotiating corporate and best rates with hotels.
Vendors negotiations. Advising on and organizing visas & passports.
Strong customer Booking rail, hotel, domestic and international air
interaction service travel.
skills, excellent Monitoring competitor activity in order to maintain the
research and memorization most competitive rates.
abilities Complying with all relevant laws and travel business
Ability to handle legislation.
multiple projects Handling high numbers of incoming calls from direct
simultaneously, work in customers and travel trade.
extremely busy Afterhours assisting emergency and all travel needs
environment and under experience.
strong pressure Serving High profile clientele. Successfully performed
inside and outside sales.
LANGUAGE SKILLS:
Native Russian and EMPLOYMENT
Ukrainian speaker Corporate Travel consultant 01/2006-11/2012 - ETA/HRG
Washington, DC
International Rate Consultant 04/2005-07/2006 - TRAVEL ON,
Beltsville, MD
Sr. Agent, Team leader. 03/2003 - 09/2004 - TRAVELONG, New
York, NY
Corporate Travel consultant 06/2001 - 06/2002 - AUSTIN
LARKWOOD TRAVEL, New York, NY
Sr. Travel Consultant 03/1999 - 07/2001 - AMERICAN
EXPRESS, New York, NY
PROFESSIONAL DEVELOPMENT AND EDUCATION
B. S. in HUMANITIES, International Solomon University,
Ukraine
Associate Degree in TRAVEL AND TOURISM, Montgomery
College, MD
INTERNATIONAL ADVANCED TRAVEL AND TOURISM PROGRAM, ATI
Career Institute, Falls Church, VA
COMPUTER SOFTWARE SKILLS:
Proficient in both Apollo and Sabre Reservation Systems.
MS Word, MS Excel, MS PowerPoint, Internet
Explorer/Firefox/Chrome.
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