Customer Service Manager

Kathleen A. Love

**** ******** *****, *********, ** 92054

Home Tel: 760-***-**** Cell Phone: 760-***-****

Email: **********@*****.***

Career History

GEOPACIFICA, Oceanside, CA 2011-2012

Contract Employee for The City of Encinitas - Engineering Department

Engineering Technician

Provide Customer service at engineering front counter:

. Administrate permits submitted in and out the engineering department

using the Spreadsheet database created in MS Excel.

. Provide information, compute permit and plan check fees at established

rates using the City resources and the City GIS system and using a

calculator.

. Review applications, plans, maps, drawings, specifications and reports to

determine compliance with ordinances and regulations.

. Process documentation to files.

* Create detailed front counter procedures manual using MS Word.

* Automate Plan Checking Forms, Parcel & Final Map Logs using MS Word

Forms and MS Excel.

THE CITY OF OCEANSIDE, Oceanside, CA 2007-2009

Office Specialist I / II

Provided customer service at engineering front counter:

. Maintain submitted and returned submittals in and out within the

engineering tracking database created within MS Access for the

Engineering department.

.

Administrate in the processing of permits, construction certificates, varia

nces and certifications using the Access database and the MS Excel

spreadsheet and MS Outlook to let the City Engineer plan checkers know

the permits are in their cue.

.

Provide information and compute permit and plan check fees at established r

ates and track fees paid within the Engineering MS Access database.

.

Research City improvements, maps, water and sewer systems, property boundar

ies and proposed construction plans for the public using City resources

such as the City GIS system, and city archives.

.

Review applications, plans, maps, drawings, specifications and reports to d

etermine compliance with ordinances and regulations.

. Processes files, cross-references elevation certificates using the permit

system created within MS Access for Engineering.

. Process unit-cost estimates and create bond and fee letters, using MS

Word, and MS Excel to generate them.

. Review each Project with City Inspectors research each Plan for Projects,

Punch lists and Create Bond Releases using MS Word, and the CITY GIS

system.

. Monitor Public records requests for the department, maintain adherence to

state laws in regards to retention of records requesting through MS

Outlook to the City clerk.

* Establish relationships with the public, developers, homeowners,

tradesmen, subcontractors, utility companies.

* Accomplished knowledge of the front counter and am able to interpret

the needs, and be proactive to assist the plan checkers, engineers,

transportation, upper management and the public.

* Integrity of my work ethics.

24 HOUR FITNESS, Carlsbad, CA 2006-

2006

Front Counter Representative

. Responsible for assisting and directing members/guests, monitoring

incoming inquiries and ensuring proper check in procedures are followed

. Reports to the Service Manager or Assistant Service Manager

. Greet all incoming members and guests, ensure all check in procedures are

followed, appropriate fees are collected

. Answer all incoming inquiries and obtain appropriate information to

direct/transfer calls/guests.

. Handle member service issues to include: Personal Training, guest, Lost

and Found items, new membership cards, change of address, EFT setup or

change, and questions regarding billings and payments. Promote and sell

merchandise

. Point of Sales [25% of time], Operate Tomax system and ensure

open/close/break procedures are followed, reconcile and report all

incoming or outgoing (i.e. drink refunds) monies; Process all monetary

transactions through Tomax

PULTE HOMES CORPORATION, Carlsbad, CA 2004-2006

Purchasing Contracts Coordinator

. Maintain and process purchasing contracts, change orders per trade per

project using MS Word to create them, MS Excel to maintain a spreadsheet

of them, MS Access for a log of all data within all of them.

. Administrate insurance per trade per project, MS Excel to maintain them,

MS Access for a log of all the data to track and maintain current status.

. Special projects (takeoffs per trade per project), MS Excel to create a

spreadsheet of all products needed to get pricing from each

vendor/subcontractor/supplier.

. Assist Area Director of Environmental Science implement SWPPP using MS

Publisher, MS Excel, MS Word and MS PowerPoint to create brochures for

homeowners, Spreadsheets logging stats, writing letters to homeowners,

and superintendents and create reports for each findings on the 17-24

projects inspected these reports were provided to the executive staff of

Pulte San Diego/Irvine for StormWater Prevention / Safety program for San

Diego Division.

. Monitor records retention for the Purchasing department and assist other

departments when necessary in accordance per Records Management laws

using records management software created for Pulte Homes.

* Reduce workflow process from 1 to 3 months to 24 hour turnaround time

from my desk to accounting back to full execution.

* Administrate contracts and insurance policy & procedures to each

project and trade making our company compliant to local, regional &

national regulation prior to trades on jobs.

* Master agreements and project contracts to adhere to construction

regulations per state, regional and local municipalities.

BREHM COMMUNITIES VIA EASTRIDGE STAFFING, Carlsbad, CA 2003-

2003

Purchasing Contracts Coordinator

. Maintain and process purchasing contracts, change orders per trade per

project for both onsite and offsite purchasing using MS Excel for

spreadsheets to unit costs, MS Word for the contracts merging documents,

MS Access for logging the contracts data information and tracking the

contracts and bonds.

. Administrate insurance per trade per project using MS Access database to

enter the data per subcontract per project to track and maintain current

status.

* Integrity of my work ethics: I had an accident by breaking and

dislocating my finger, couldn't work for 6 months, on my own time

trained my replacement to do the work since I was the only one who

knew my job.

CONTINENTAL HOMES/DR HORTON, Carlsbad, CA 2001-2003

Administrative Asst/Option Contracts Coordinator

Administrative Assistant to President, Operations VP, Controller,

Construction VP, Land Development VP, Land Development Manager, Land

Acquisitions VP:

. Make travel arrangements using the Internet, maintain calendars for the

executives by Lotus Notes changing over to/MS Outlook & MS Meetings,

correspondence using MS Word, creating spreadsheets using MS Excel.

. Special projects such as Coordination all Cell phone Carriers (AT&T,

Verizon, Nextel, Sprint etc.) for the company and maintaining

repairs/lost/stolen cells as well as uploading/maintain company phone

list using MS Excel.

. Land Development Contracts and Change orders processing, maintain change

order log, from trades using MS Word to generate contracts and change

orders, and MS Access to enter them in the tracking system, review

invoices posting them to the MS Access log and submit them to the LD

Manager/Director.

. Maintain and process bonds per project by using the MS Access tracking

system, using the MS Outlook to email the release requests/punch lists to

the multiple municipalities, MS Word for the correspondence, MS Excel.

. Create, implement and enforce storm water pollution prevention program,

injury illness prevention program by using the state water board

resources, MS Word to create the documentation program binder, MS

Publisher for some of the documentation within the program binder,

. Maintain and process options purchasing contracts, change orders per

trade per project; by tracking using MS Access, by creating using MS

Word, and MS Excel imports, meeting deadlines by using and updating the

MS Project Manager.

. Administrate insurance per trade per project using MS Access database to

enter the data per subcontract per project to track and maintain current

status.

. Adhere to accounting flags contract trades regarding accounts using JD

Edwards/Timberline Accounting Software to interact with Accounting.

. Monitor adherence to Retention of Records in accordance to State Laws

Records Management using Federal Law resources, MS Excel to document the

items going into storage and MS Access to track spreadsheet number of

records in storage and using an outside facility storage using Iron

Mountain.

* Minimize accounting holds, meaning vendors issues down

* Create and implemented storm water pollution prevention program and

the injury illness prevention program minimizing vulnerability to

expensive fines.

* Create Database / Report to monitor the retention of records.

EDUCATION

. Pacific Coast Technical Institute Business Administration

*Associates Certification of Computerized Business

Administration

. Mira Costa College in Oceanside, Pierce College in Winnetka, Moorpark

College in Moorpark

*Associates Degree*

. Oceanside High School Diploma *General Education*

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