Customer Service Sales Manager

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H. No: **-*-****, Hyderabad, State - A.P 500023

( +91-998*******

( **************@*****.***

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< Competent, Detail Oriented and Confident Customer Service Representative

with an overall experience of more than 3 years of experience in Customer

Service and Administrative function.

< Providing the highest level of service in order to achieve total Customer

Satisfaction, maximizing organizational profitability

< Effective utilization of all resources in order to build strong

relationships with customers that will guarantee Customer Retention

< Courteous, professional and efficient in all administrative work that

allows the smooth functioning of office operations

< Strong Communication Skills combined with the confidence to work in a

challenging and fast paced environment

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EDUCATION

Academic Qualifications:

Bachelors in Commerce from Osmania University, Hyderabad, India - 2012

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WORK EXPERIENCE

ADMINISTRATIVE WORK EXPERIENCE:

DESIGNATION ORGANIZATION DURATION

Executive Administration Y-AXIS solutions Pvt. Ltd., Apr'2012 - Till Date

Hyderabad, India

Executive Administration Alma Mater, Hyderabad, India May'2011 - 30th

Dec'2012

Service Supervisor Autofin Motors Private Ltd., May'2009 - 30th

Hyderabad, India Jan'2011

Overall Responsibilities:

< Coordinating between departments and operating units in resolving day-to-

day operational problems

< Adept to client relationship management skills coupled with good

presentation skills and communication abilities

< Interact with clients and receive service feedback from them via Client

feedback system

< Consult with customers about their product or service needs or their

wants.

< Receive customer calls of requests for products and services.

< Supervises and coordinates activities of workers engaged in customer

service activities

< Investigate what products and services the customer will need even if

they may not know what they need. Probing as to what they want and

present what they feel they may need dependant on their needs and wants.

< Assist when required in preparing and providing various sales reports for

the sales manager

< Participate in key result area and key performance indicator review

processes to establish areas for

improvement

< Provide technical support and vendor interface

< Prepare communicative subject matter that may include privileged and

highly sensitive material including scheduling appointments

< Perform other related duties as assigned & communicate with staff for

work related tasks

< IT inventory management such as procuring, assigning and updating the

inward/outward of equipments

< Prepare report of all properties/equipments/stocks on hand balance

< Verifies, checks discrepancies on stock quantities, packaging, quality

and pricing

< Inspects materials in their storage locations to ensure that the

sensitive are not deteriorated/damage for issuance purpose

< Relocation of materials/stock received to their respective locations

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References Available Upon Request

AREAS OF EXPERTISE:

> Facility Management

> Inventory Management

> Customer Interaction

> Problem Solving

> Documentation

> Record Keeping

> Client feedback/engagement

Contact this candidate