Customer Service Representative

Profile

I expect to associate myself with a professionally driven, well-respected

organization by pursuing a challenging, responsible, dynamic and rewarding

career and applying my academic knowledge, expertise, skills and

enthusiasm; which will assist my career development and contribute

effectively to the progress of the organization and the society as well.

Experience

Case Manager/CSR, US Imaging, New York, NY

December 2012 - PRESENT

PROVIDES VIP CONCIERGE SCHEDULING FOR MEMBERS FOR ADVANCED RADIOLOGY

PROCEDURES USING SEVERAL COMPUTERIZED SYSTEMS

Redirects billing information when member elects benefit to up-sell the

company's brand

Collaborates with physicians and other healthcare members to ensure patient

receiving optimal care

Clerical Associate, Coney Island Hospital, Brooklyn, New York

October 2011 - December 2012

CLERICAL WORK BY PROCESSING, RECORDING, CHECKING AND MAINTAINING PATIENT

RECORDS

Data entry and retrieval using a personal computer to maintain central

files of hospital patient medical records

Compiled hospital census data for statistical reports

Front Desk Agent / Concierge, Eventi, A Kimpton Hotel, New York, NY April

2010 - April 2011

MAINTAIN AN INVENTORY OF VACANCIES, RESERVATIONS, AND ROOM ASSIGNMENTS FOR

GUESTS

Collected revenue by entering charges, computing bull and obtaining payment

Provided administrative, reception and program support to management and

staff

Compiled and checked daily guest accounts, receipts etc. using computerized

systems

Assistant Customer Service Representative, National Grid, Brooklyn, NY

August 2008 - April 2010

HANDLED INBOUND AND OUTBOUND SERVICE/COLLECTION AND EMERGENCY BASED CALLS

Open, closed, and transferred customer accounts using a computer based

system

Assisted supervisors with clerical work by maintaining the queue and

setting call campaigns for coworkers

Education

SUNY Old Westbury, Old Westbury, New York - BACHELOR OF ARTS, 2010

Skills

Customer Service Oriented: Helpful, considerate, problem solver and highly

organized; Interpersonal: Ability to get along well with co-workers and

accept supervision; Analytical: Able to assess a situation, gather more

information if necessary and identify key issues that need to be addressed;

Computer/Technical Literacy: Computer-literate performer with extensive

software proficiency covering wide variety of applications.;

Flexibility/Adaptability: Able to manage multiple assignments and tasks,

set priorities and adapt to ever changing conditions and work assignments.

Referrals

FURNISHED UPON REQUEST

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