Customer Service Sales

Phyllis R. Pitts

*** ****** ****** **** ******, GA 30276

770-***-**** ?*******@*****.***

PROFESSIONAL SUMMARY

Cracker Barrel - Retail

*/****-*******

. Greeting Guest

. Assisting guest with merchandise

. Sample food product with guest

. Unloading truck and stocking shelves in stock room

. Moving around merchandise themes on retail floor

EMPLOYMENT HISTORY

Customer Service Specialist with a very strong performance record in

support sales, customer retention, customer engagement, and operational

support for customers nationwide for a prominent manufacturing company.

Demonstrated ability to serve as the internal liaison with key accounts,

resolve manufacturing and shipping issues, and ensure the timely customized

manufacturing and delivery of extruded plastic products. Highly effective

in representing the company at trade shows and accompanying sales teams on

client calls. Strong technology skills.

BALL CORPORATION, Newnan, GA 1992-12/2008

Customer Service Representative

Dedicated to provide proactive support for 70 customers nationwide,

including 3 of the company's largest accounts. Processed orders for

plastic pails manufactured at the predominantly 24/7, ISO 9001 extruded

plastic manufacturing and distribution facility. Tracked orders from

production through shipment and provided status to accounts. Served as the

liaison with production scheduling and customers on order modifications.

Ensured the timely processing of orders for approximately 10 truckloads

of merchandise daily, for domestic shipments and some ocean container

international orders.

* Maintained a constant focus on 40+ in-house orders' time lines with

current knowledge of order status at Served as key interface and Point of

Contact, POC, with accounts nationwide in the resolution of shipping

errors, order status, and quality concerns.

* Earned above average and excellent performance reviews in all categories

on annual evaluations for 16 years.

* Managed a local trade show event for 14 years. Set up company's entire

display area, manned the booth, and represented the organization with all

prospective and existing clients.

* Accompanied sales reps on client engagement calls to represent the

operational support organization.

* Received many customer commendations for professionalism, issue

resolution, and follow through.

* Served as an interface between the sales organization and customers.

* Initiated the development of an MS Excel spreadsheet to track logos and

artwork for over 200 customers with up to 200 designs per account.

Dramatically reduced artwork-related manufacturing errors and related

scrap / waste.

* Provided oversight for rapidly-changing resin prices to minimize pricing

errors that impacted company profits.

* Prepared complex MS Excel forecasting reports by product, by location,

and by customer on a weekly basis to anticipate needs, schedule

manufacturing, and minimize costly overtime expenses.

* Performed physical inventory counts and entered data into ASI 400 system.

* Developed MS PowerPoint, month-end reports for Plant Manager on entire

base of 200 customers outlining missed shipments and reasons for delays.

* Assisted with collections of unpaid balances from customers.

Additional Relevant Experience

Stephenson Chemical Company, College Park, GA-Customer

Service & Account Payable

EDUCATION, TECHNICAL SKILLS & TRAINING

2 years, core course work, Clayton State College &

University, Morrow, GA

Accounting Certificates, Griffin Technical School, Griffin, GA MS Word,

MS Excel, MS PowerPoint, MS Outlook, MS Access Lean Manufacturing

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