Customer Service Representative

STEPHANIE SEELAL

Brooklyn, New York *****

Home: 347-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic, resourceful with academic and professional background in customer service.

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Excellent verbal communication Resourceful and reliable worker

• Office support (phones, faxing, filing) • Excellent problem solver

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Close attention to detail Office management professional

WORK HISTORY

Associate Teacher November 2006 to August 2009

Bright Horizons Children's Center - New York, NY

• Established a safe play environment for the children.

• Instructed children on proper health and personal habits.

• Organized and engaged in recreational activities such as games and puzzles.

• Dressed infants and toddlers and changed their diapers.

• Communicated openly with children's parents about daily activities and behaviors.

• Sanitized toys and play equipment.

• Encouraged children to be understanding of and patient with others.

Customer Service Representative November 2005 to February 2007

Concord Limousine, INC. - Brooklyn, NY

• Managed a high-volume of inbound and outbound customer calls.

• Gathered and verified all required customer information for tracking purposes.

• Addressed and resolved customer product complaints empathetically and professionally.

• Documented, researched and resolved customer service issues.

• Mastered customer service management systems and databases.

• Managed high call volume with tact and professionalism.

• Met or exceeded service and quality standards every review period.

EDUCATION

KINGSBOROUGH COMMUNITY COLLEGE - BROOKLYN, NY

2012 – Present

Associate of Science: Educational Studies 2007

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