Sales Manager
Resume:
Neil Dillingham
Upper Montclair, NJ 07043
Personal Information
Name: Neil Dillingham
Date of Birth: 27 October 1973
Languages: English, Afrikaans
Nationality: Permanent US resident Status & Multi Nationality, (Brittan & EU, South Africa)
Social Security # Available on request
UK Phone: +44-20-813*-****
USA phone: +1-917-***-****
SA Phone: +27 11 83 6253
E mail: **************@*****.***
Full Driver’s License: (USA, British and SA) No points, convictions or accidents
Notice Period: 2 Weeks
Available for Interview: 48 hours notice
Relocate/Travel: Yes
Personal Profile and Background
I am a senior key account manager with excellent sales and rapport building skills. I also manage complex projects across multiple countries, time zones and role-players. Getting the best possible results from staff and suppliers for my customers is one of my key strengths. Managing the clients’ expectations and relationship from cradle to grave is as important as the project logistics; I take accountability for all aspects of the customer’s experience. I am confident, tenacious and outgoing with a strong desire to succeed and a passion to please.
I combine extensive sales experience in software, telecommunications, internet, finance, payment, legal, retail and hospitality with strong business acumen and an inquisitive mind. My public speaking, presentation and persuasion abilities enable me to communicate any concept or well thought-out strategy to any level of management.
I am a strong team player that is results orientated with a “can do” attitude. A sense of humor, patience, and integrity ensures my ability to build and maintain strong long-term strategic relationships with customers, staff and suppliers. I am always willing to roll up my sleeves and do whatever it takes to get the job done; “it’s not my job” is not in my vocabulary.
I am extremely technology and web literate with good understanding of major desktop applications, social networking platforms, networking, databases and financial, mobile payments, VOIP, biometrics, CRM, Identity management and Internet security.
I enjoy presenting and lecturing/training large groups of people and have the ability to think on my feet. I have the ability to explain difficult concepts in an easy to understand and entertaining way. I am also a focus group moderator responsible for analysis and writing comprehensive, insightful reports thereafter.
Career History
Company Russell Research
Employed December 2010 to present
Position Account Manager and Moderator
Reason for Leaving N/A
Company Overview
Russell Research is one of America’s oldest and most respected market research firms. Founded in the 1950’s Russell provides full qualitative and quantitative research services to blue chip corporations, government institutions, creative and advertising agencies.
Core responsibilities
• Selling full range of qualitative and quantitative market research services including: online, focus groups, telephone, omnibus, mall intercepts, reporting, facility rental, recruiting and providing sample.
• Analysis and report writing for both qualitative and quantitative research projects.
• Moderate focus groups, conduct telephone and face to face interviews, manage mall intercept research.
• Project management of all aspects of research including recruitment, field work, logistics, analysis and reporting.
• Selling Insight and bespoke reports to corporate.
• Presenting reports and insight to customers and to larger groups at conferences.
• Key account management.
• Global strategic sales to major Agencies (Advertising, creative and PR).
• Set up, manage and present at conferences and exhibitions.
• Set up manage and maintain New CRM systems (Sales Force & Maximizer).
• Set up and manage internal sales systems.
Achievements
• New sales to, advertising, creative and PR agencies.
• Manage local and international research projects.
• Prepare top line and detailed insight reports for clients.
• Build a network of over 500 Contacts in the industry globally.
• Exceed sales expectations.
• Present tools at international conventions.
Career History
Company Globalwebindex
Employed September 2010 to December 2011
Position Agency Sales and Global Account Director
Reason for Leaving Emigration to the USA
Company Overview
Globalwebindex provides syndicated research data across the world on social media and online use attitudes and behavior. Access to the insight and data is provided through a web based reporting tool as well as customized insight reports to top creative, digital and PR Agencies in London New York and across the globe.
Core responsibilities
• Selling annual subscriptions to our services at a cost from £21 000 per license per year.
• Selling Insight and bespoke reports to corporate.
• Presenting our latest data and reports at conferences.
• Key account management.
• Global strategic sales to major agencies (advertising, creative and PR).
• Training and client liaison.
• Identify new sales opportunities within the London New and New York offices head offices.
• Look after 3 remote offices (Russia, Singapore and India).
• Set up, manage and present at conferences and exhibitions.
• Demonstrate our software and consult with prospects and clients on bespoke customer insight requirements.
• Set up manage and maintain New CRM systems (Sales Force & Maximizer).
• Set up and manage internal sales systems.
• Competitor analysis.
Achievements
• New sales to, advertising and Creative and PR agencies.
• Managed and promote services for existing customers.
• Build a network of over 500 contacts in the agency industry globally.
• Exceed minimum sales expectations.
• Present tools at international conventions (London, South Africa and Singapore).
• Set up and manage a small telesales team.
• Train staff and partners on solutions and presentation skills.
Company Digiworx Solutions
Employed Jan 2007 - 2010
Position Key account Manager & Sales Manger
Reason for Leaving Returning to UK
Company Overview
A digital agency focusing on customized mobile and web based applications, integration, Identity management, online databases and information systems, mobile payments and internet security. These services are offered to banking, legal, IT, retail and gambling, industries.
Based in Johannesburg South Africa, dealing with international customers, the company offers Mobile payment solutions, consulting, web and mobile software solutions, customized development as well as application and business process Integration.
Core responsibilities
• Responsible for managing 80% of Companies turnover.
• Project manage national roll out or communications and IT systems.
• Manage all key client expectations.
• Presenting and demonstrating web based solutions to prospects and clients.
• Identifying training and managing dealers and sales staff.
• New Business Development and Key Account management for mobile and Identity Management Solutions.
• Working closely with large clients at the senior decision making level (director).
• Identifying new business opportunities for our company’s solutions within our clients business.
• Responsible for designing and presenting new, exciting ideas and technologies to the client and helping them understand that mobile and web applications can open new markets and streamline existing processes.
• Lecturing clients on business and technology solutions as well as legal compliance.
Achievements
• Achieved 167% of sales targets in 2007-2008 and 140% sales targets for 2009-2010.
• Increased client base from 3 to 7 major clients.
• System and business architecture of online digital identity vault using biometrics and secure storage for 3rd party storage of confidential KYC (know your client) and Identity documents for international banking client.
• Roll out of www.youridentity .co.za solution for government department and SA companies register.
• Development of loyalty programs, sales and integration of loyalty programs for major insurance and telecommunications firms.
• Development, sales and account management for mobile payment switch for traffic department.
• Development sales and roll out of anti-money laundering and Identity management solution for major international betting and gambling institution.
• Assistance of International betting organization in compliance audit and training.
• Development sale and roll out of online mobile betting application for Vodacom and major betting institution.
Company Lawyer’s Access Web
Industry Secure electronic messaging in legal and banking
Date 2000 - 2007
Position Key account Manager to banks and attorneys, part time Lecturer
Reason for Leaving Further my career at Digiworx
Company Overview
Lawyer’s Access Web secures messaging and 3rd party transaction switch and statistical reporting tools for legal and banking Industries. The company provides an integrated data switching, anti-money laundering and trusted third parties transaction journaling to 80% of South African banks and 90% of property solicitors. The online “lawstats” application provides statistics to the legal and banking industries on performance, demographics and turnaround times for the property transfer industry. The online reports are used to manage 5000 solicitors’ performance for the banks.
Core responsibilities
• New Business Development and Key Account management for 4 major banks.
• Project management of all key accounts and projects.
• Demonstrate and see the “Lawstats” online web stats application.
• Develop and troubleshoot new online statistical reports.
• Annual Road shows involving presentations and lectures to thousands of Solicitors and banks.
• Training of all clients of new legislation pertaining to Anti Money Laundering, National credit act and Privacy legislation.
• Accountable for managing relationships representing 90% of Company’s 92 Million Rand (8 Million Pound) per annum turnover.
• New Product development.
• Competitor business intelligence.
Achievements
• Achieved 100% or above for Key performance appraisals for 6 Concurrent years.
• Met Sales targets for 7 Concurrent years.
• Developed 18 new online reports to assist banks and solicitors with statistical analysis of performance.
• Increased Client base for key accounts from 1 Bank to 3 Banks.
• Increased solicitor client base for less than 50 to over 2000 in 6 years.
• System and business architecture of statists and business management system with is now the standard for managing property transfer in South Africa.
• Presented Electronic property transfer solution to 10 Major Banks in London in 2006.
• Assisted the “CO-OP” Bank with a WAP and Java Based Banking Solution.
• Consulted to PWC (Price Waterhouse Consulting) and provided training for their staff and clients on FICA (Financial Intelligence centers Act) Legislation and Fica Solutions.
Company Nedserve
Industry CRM and Internet Software Sales and Implementation
Date 1995 – 2000
Position Sales, Software implementation and Training on CRM applications
Reason for Leaving Joined Lawyers Access Web
Company Communication in Action
Industry Computer training and Soft Skills Development
Date 1992 - 1995
Position Sales and computer trainer
Reason for Leaving Joined Nedserve
Education
Matric (High School) – Graduated 1991
IMM (Institute of Marketing Management)
NLP practitioners’ diploma.
Hobbies and Interests
• Quantum Physics
• Psychology
• Technology and Gadgets
• Social networking
• Motor cross and Quad Biking
• Camping adventure sports
• Volunteer paramedic/ambulance assistant.
Part Time Work
• Property manager and developer for my own Properties including design, renovation, financing, lease and tenant management. – I have completely remodeled 7 properties, photos and information available on request.
• Bartender & Waiter
• Liquor store sales assistant and cashier
• Catering manager
• Mechanic
• Computer trainer
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