Customer Service Manager

Sue Bowman

*** ***** *****. + ANNISTON, ALABAMA *6206 + 256-***-****/820-4634 +

**********@*********.***

Professional Experience

Wells Fargo Home Mortgage January 2007- January 2012

Home Mortgage Consultant

. Responsible for five Wells Fargo Stores as their HMC in the Calhoun

County market.

. Develop and maintain high degree of visibility of WFHM in the

marketplace including working for community fund raisers such as

United Way and Relay for Life.

. Develop relationships with Center of Influence professionals

including Accountants, Attorneys, Builders and Realtors.

. Originate high quality loans which meet WFHM guidelines while

providing excellent customer service.

. Analyze detailed financial and credit data, matching customers

needs with appropriate loan program and level of risk.

. Process customer application, quote rates and complete follow-up

activities with the registration lock in.

Colonial Bank August 2006-December 2006

Mortgage Loan Originator

. Established relationships with local realtors and builders as well

as internal divisions including surrounding branches, Private

Bankers, Commercial Bankers and other departments to generate new

business and cross-selling banking products and services.

. Met with customers to gather all documentation needed to complete

loan process and monitor progression until loan closing.

Ameron Mortgage August 2005-August 2006

Branch Manager and Loan Originator

. Launched new branch of business and established marketing plan to

build brand awareness in crowded marketplace.

. Networked through professional and community organizations and

activities to promote and market loan products.

. Met with customers to gather all documentation needed to complete

loan process and monitor progression until loan closing.

Fountain of Youth Salon of Beauty May 2001-May 2007

Proprietor

. Manage Accounts Payable, Accounts Receivable and Cash Flow

analysis.

. Negotiate rates with suppliers and vendors to ensure budget was

maintained and profits were maximized.

AmSouth Bank January 1985-July 2001

Assistant Vice President and Branch Manager

. Managed all operations of the branch including financial and

personnel responsibilities.

. Motivated and coached up to 14 employees during weekly sales

meetings to ensure goals were reached and customer service was

maximized.

. Called on business prospects to develop new business and expand

product services for current customer base.

Sue Bowman

827 CREEK TRAIL. + ANNISTON, ALABAMA 36206 + 256-***-**** +

**********@*********.***

Education

The University of South Alabama August 1990

Alabama Banking School

A two-year work-study program that considered of one week of class work and

group study on the campus of the University of Alabama each year and six

home study programs completed throughout the year.

Community Involvement

. Big Brothers, Big Sisters 2001 Board President of Calhoun County

. Big Brothers, Big Sisters 2001 Board Member of the Year

. United Way Board of Directors and Allocation Chairperson

. AmSouth Bank Chairperson of Relay for Life for American Cancer

Society

. AmSouth Bank Chairperson of Leukemia Society

. Chairperson for Adopt-A-School Program

. Chairperson of Walk for American Heart Association of St. Clair

County

. Exchange Club Secretary of Jacksonville, AL

. Rotary Club Member of St. Clair County

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