Administrative Representative,Office Assistant

Yessenia Coronado

** ******* ******

New York, NY 10040

Cell: 718-***-****

Email: **********@*****.***

Career Overview- Committed and motivated Administrative Representative with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skills: Problem resolution, Administrative support,,Meet deadlines, exceeds goals, attention to detail, and team liaison.

03/08 – Present Enterprise Rent A Car

Administrative Representative

* Provide customers with answers to general questions, give rate quotes, create reservations, set-up customer pick-ups and drop offs to and from airport.

* Coordinate and resolve logistical issues for customers, insurance companies, dealerships, repair shops, outside vendors and local branches.

* Maintain and monitor the call back management system to ensure prompt customer service response for quality customer service.

* Provide assistance with billing, account receivables, transfers and key logs and account extensions.

* General office duties.

02/06 – 03/08 Cablevision

Customer Service Representative

* Assisted customers with efficient and practical care in resolving all of their billing and service needs

* Enhanced Cablevision’s overall profits by consistantly selling special products and other promotions as directed by management

* Maintained the highest level of customer service possible for every caller, everytime and made sure to stay within Cablevision’s time parameters, maximizing call volume and customer service.

11/02 – 01/06 The GAP

Retail Sales Associate

*Provided customers with outstanding customer service, providing each customer with options in new clothing line.

*Trained co-workers on cash register responsibilities and maintained inventory records for each department for assistant and store manager.

References available upon request

Contact this candidate