Customer Service Management
Resume:
JETMIRA KADIU
**** * ****** ****** **** Phone:
Apt: 3 S
Cell: 630-***-****.
Elmhurst IL 60126 E-
mail:********@*****.***
OBJECTIVE
To be part of a respectable organization that can give me the opportunity
to utilize my communication, administration and language skills as well as
help me grow professionally
Qualifications
Exceptional communication, interpersonal and intercultural skills.
Multilingual in Spanish, Italian, English, and Albanian. Self-motivated,
dedicated, ambitious, and reliable. A fast learner, confident and
resourceful team player. Result focused, career oriented, self-starter,
detail oriented with strong problem solving skills. Strong multi-tasking
and excellent Customer Service Skills.
Computer Skills
Microsoft Word, Power Point, Student Help Desk, Rebooting Computers
Education
Elmhurst College, Elmhurst, IL
2011-Present
Major: Managerial Communication
Minor: Sociology
GPA: 3.3/4.0
Projected Graduation Date: May 2013
College of Dupage, Glen Ellyn IL
2006-2009
Major: General
GPA: 3.5/4.0
Relevant Coursework:
Advanced Spanish; Advanced Italian; French for Beginners; Interviewing
Principles and Practices; Management Theory and Practices; Technical
Communication; Business Management, Negotiations: Theory and Practice;
Getting To Yes from the Harvard Negotiation Project, Spanish for Medical
Profession, Communication and Culture in the Work Place, Introduction to
Social Work, Society, Health and Illness.
Honors and Awards
Honor Student at College of DuPage. Merit Scholarship for transferring at
Elmhurst College as an honor student. Member of the Pi Gamma Mu, Honor
Society of Social Science.
Professional experience
Target, Lombard IL,
2011-Present.
Soft lines team member/Cashier.
. Assisting approximately 200 customers per week.
. Providing excellent quality customer service over the phone as well as
in person
. Training other team members.
. Using on daily basis my exceptional problem solving skills
. Cashiering
College of DuPage, Glen Ellyn, IL
2004-2007
Academic Computing Center (ACC) Lab Aide & Student Lab Assistant
. Helped student's access computer network and applications.
. Assisted approximately 150 students per week in printing and
troubleshooting computer-related problems.
. Answered phones and addressed questions from ACC patrons.
. Checked in/out reference materials and equipment.
Contact this candidate