Training Customer Service

T R A INE R /T RA I N IN G & CU R R IC U L UM D E V E L O PE R

Kathleen Training/Curriculum Developer with 12 years experience in private, government,

and contract training and development seeking a position that offers an

Hicks immediate challenge, career opportunity and advancement.

3153 Spreading Oak Drive Work History

Atlanta, GA 30311 Education Developer (Contractor)

American Welding Society

404-***-**** Miami, FL ‘12-Present www.aws.org

Email: **********@*****.*** Corporate Leadership Developer

Mohawk Industries

Dalton, GA ‘11-2012 www.mohawkind.com

Certifications/ Training & Development Specialist

US Security Associates,

Awards Roswell, GA ‘07-2011 www.ussecurityassociates.com

Customer Service, 1999 Training Coordinator (Gov. Contractor)

TSA

Train-the-Trainer, 2002 Miami, FL ‘06-2007 www.tsa.gov

OSHA, 2008 Training Coordinator

Supervisor of Elections,

Top 10 Young Trainer Fort Lauderdale, FL ‘99-2006 www.browardsoe.org

Nominee, 2010

Specialized Skills Include:

(trainingmag.com)

Curriculum Development, LMS Management, E-Learning/CBT, Leadership

ASTD Member

Training, Corporate Training, Web-based Training, CBT,

USSA Service Excellence

Instructor-led Training, Training Coordination, Reporting, and Consulting

Award, 2009 (3rd qtr)

Qualifications

Training LMS

Knowledge of Instructional Systems Technology study and experience

Systems/Programs/

analysis, design, development, implementation and evaluation

Authoring Tools

Ability to manage, coordinate and organize educational programs,

Articulate Presenter

meetings and special events

Storyline

In-depth knowledge of curriculum development and preparation

Captivate

procedure

Elluminate

Ability to design curriculum using ADDIE learning model for a variety of

Electa Live

delivery systems (CBT, web-based, and classroom environment)

Lectora

Outstanding ability to prioritize large workloads to meet deadlines

Blackboard

Excellent analytical and problem-solving skills

Flash

Ability to gather and analyze statistical data and generate reports

Word, Excel, Outlook,

Access, PowerPoint

Professional Experience

LMS

Leadership/Measurement & Learning Effectiveness:

Management/eTutor/Saba

Guides training modules for every level of leadership from entry-level to C-

Suite. Facilitates, evaluate and revises a progressive training curriculum for

Clients

crew leaders, supervisors, department managers, plant managers and

TSA, Sony, JP Morgan Chase, directors. Manages entire Leadership Academy, including administration,

Ceva Logistics, Lockheed curriculum, programs and logistics.

Martin, JC Penney Design/Develop Curriculum: Locates, assesses and selects contract

providers; refreshes curriculum to address changes in business or strategic

goals; provides design and development for special instructional sessions

Education outside the core Leadership curriculum.

Business Unit Liaison: Serves as a liaison with business units to ensure

Keiser University, FL

that their needs are being met through the Leadership Academy; ensures that

BA-Business Admin,

supplementary BU training programs are consistent with Leadership Academy

5/2005

curriculum; manages delivery of online learning sessions; creates support

materials for classroom learning and ensures that they are in place for

American InterContinental

instructional delivery; selects and prepares remote location instructional sites.

University, GA

Budget Management

MEd-Instructional

Compiles and tracks budget for Leadership Academy including costs for

Technology,

consultants and measures effectiveness of training to track return on

9/2011

investment and return on intervention.

Results Analysis

Identifies new training techniques that drive organizational results. Conduct

analysis to determine areas for prioritization and assess effectiveness of

training programs. Assess needs, set goals, measure results, and negotiate

contracts for the purpose of building consensus.

Contact this candidate