Customer Service Representative

LATONYA ANDERSON

**** ***** ******* ***, ***. ***, K noxville, TN 3 7918

Home: 8-65-454-**** - Cell: 8-65-454-**** - **********@*****.***

PROFESSIONAL SUMMARY

Patient and empathetic Customer Service Representative with extensive background in

conflict resolution and customer care. Desires a Customer Service Reprentative role.

SKILLS

Creative problem solver Exceptional communication skills

MS Windows proficient Quick learner

Training development aptitude Mediation capability

Multi-line phone talent

WORK HISTORY

06/2011 t o 0 6/2012 Collections Representative II

GC Services – Knoxville TN

Investigated and resolved customer inquiries and complaints in a timely and

empathetic manner.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

Answered an average of 95 calls per day by addressing customer inquiries, solving

problems.

08/2008 t o 0 6/2010 Customer Service Representative II-Billing and Repair

Comcast – Knoxville TN

Answered an average of 120 calls per day by addressing customer inquiries, solving

problems and providing new product information.

Described product to customers and accurately explained details and care of

merchandise.

Provided an elevated customer experience to generate a loyal clientèle.

Developed reputation as an efficient service provider with high levels of accuracy.

Scored in top 10% of employees in successful resolution of issues

Investigated and resolved customer inquiries and complaints in a timely and

empathetic manner.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

Learned, referenced and applied product knowledge information.

07/2006 t o 0 6/2008 Customer Service Representative- Merchant

Elavon (Formerly NOVA) – Knoxville, TN

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

Answered a constant flow of customer calls.

Addressed and resolved customer product complaints empathetically and

professionally.

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and

specific questions.

EDUCATION

1987 High School Diploma:

Alcoa High School - A lcoa, TN

Completed Core Business Administration, Focusing on Management

Requirements- East Tennessee State University - J ohnson City, TN

1987-1989-

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