Customer Service Management

A na Amato

***** ******* ***** ****

San Diego CA 92131

619-***-**** • m ********@*****.***

www.linkedin.com/pub/ana-amato/67/287/8ab/

OBJECT I V E

To work with a cutting edge fi rm as a Corporate Travel Coordinator that will

p rovide opportuni ties to utilize my 20 years of knowledge and experience to

benefit the organization while attaining the ultimate customer experience.

EXPER I ENCE

Lead Agent of Corporate T ravel - A llianz Global

I nvestors

2001-2013

w ww.allianzinvestors.com A llianz Global Investors is one of the

world's leading active asset management firms, operating across 19

m arkets.

Responsible for the t ravel plans for the Senior Executive Team, VPs, Portfolio

M anagers and Associates. Ensure that everyone has the best suited

a rrangements for their t ravel needs all while maintaining budget expectations

and the best customer experience.

Notable Achievements:

• Focus Group member that was responsible for developing the internal internet

based reservation system, Concur. The development of this system effectively

reduced t ravel related costs.

• Excellence Award for Customer Service

BTC Corporate Agent, I nternational Specialist -

A MEX

www.americanexpress.com A merican Express has one of the world’s

1998-2001

most trusted brands. We strive to always provide the world-class

service and personal recognition that our customers expect from us.

Responsible for complete t ravel arrangements for mult iple Organizations. Lead

Agent of an on-site account managing other agents and all aspects of operations.

Notable Achievements:

• Established, developed and lead the fi rst Diversity Club within AMEX

• Excellence Award in Customer Experience

• Awarded ‘Best Team Player’ 1999, 2000

E DUCAT IO N

Carlson Wagonlit T ravel

1997-1998

Certification in Tourism and T ravel

REF ERENCES

References available upon request.

Contact this candidate