Manager Management
Resume:
Attn: Human Resources
Position: Plant Manager
In reference to your requirements for a Plant Manager, please accept my resume for your review.
I have an extensive positive track record in Operations Process Development/ Management, Manufacturing
Management/ Production Management/ Engineering Management/ Quality Management/ Assembly Process
Development/ Business Management/ Plant Management and Customer Relationship Management within
Specialty Vehicle/ Commercial/ Industrial/ Assembled Product/ Component Manufacturing and my experiences fit
your every requirement.
I also have vast experience in the collaborative Management, Engineering, Planning, Project Management and
Consultation Processes required when operating in Custom Manufacturing “Demand Pull” protocols in MRP, ERP
and DFT environments. With my proven ability to successfully implement and support proven operations protocols
or solid ideas into an operation across multiple Engineering disciplines, I believe that I would be a valuable asset
to your firm.
With over 17 years of experience in Operations, Distribution, Plant and Manufacturing Management ensuring our
total manufacturing objectives; I have the track record, the abilities and the resources to both immediately
organize your Operations for maximum revenue and to implement viable reusable foundations for both your R&D/
Job shop/ ETO/ JIT/ Custom/ Contract Assembly Cell configurations and any required High/ Low Volume/ High
mix repeatable Production Processes.
If I am given the opportunity to visit your manufacturing operations and consult with your existing personnel; I
would look forward to presenting multiple strategic plans to management that would inspire your confidence in my
ability to guide your existing operations towards excellence.
I am available for interview at your convenience and could easily relocate immediately.
Thank you for your consideration,
Charles E Dickens
C HARLES E D ICKENS
757-***-**** Email: *********@***.***
Plant/ Operations/ Manufacturing Manager
Repeatedly produced Sustained Revenue, Targeted EBITDA Margins/ Asset Objectives with Mechanical /
Electro Mechanical/ Composite/ Textile/ Electronic Products/ Services in new and established dynamic
markets. Proven Achievements in Automotive, Commercial, Industrial, Consumer and the
Component/FRU Manufacturing Markets. Extensive Business and Technical expertise in Operations
Management/ Manufacturing Management/ Plant Management/ Technical Support and in the
implementation of Strategic Planning/Partnerships/Supply Chain Strategies.
Proven ability to maintain an Entrepreneurial Spirit while keeping the companies
best interests and Strategic Plan at the forefront of business process development.
Manufacturing/Operations Manager with success in achieving year after year revenue and business growth
objectives within start up, turnaround and rapid change circumstances. Extensive Manufacturing and Production
experience in ISO/ TQM/ TPS/ DFT/ Lean/ VSM/ 6S Environments with highly Engineered Systems and
Components which require deep understanding of critical business drivers and Engineering Processes across
multiple markets and industries; highly successful in building relationships with upper level decision makers,
seizing control of critical problem areas and delivering on customer commitments. Customer focused and
performance driven, I have developed and led internal teams from start up to a staff of 240 personnel (Union/
Non Union) across multiple shifts with 8 to 14 direct reports.
Manufacturing/ Plant/ Engineering Management ISO/ TPS/ 6S/ Lean/ Supplier Quality Audits
IP Development/ Management Project Management Contract Administration Mechanical/Electrical
Assembly Process Design/ Development Corporate/ Financial Management
SCM/ Purchasing/ Inventory Control Production/ Operations / Finance/ Accounting Management
Shipping/ Distribution Management MRP and ERP Implementations
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I have verifiable Expertise in Operations and Manufacturing/Assembly Environments involving complex
Component, Mechanical/ Machining/ Electro Mechanical Assemblies, Composite Forming, Wiring Harness and
Electronic Control Systems/ Circuit Boards. I have vast experience in New Product Concepts/ Designs, Capital
Equipment Procurements/ Plant Layouts and Production Flow Designs. I am familiar with most forms of
contemporary Manufacturing Processes and Applications (Low Voltage/ High Voltage SMT/ TH/ BGA Circuit
Board Assembly and test, Electro Mechanical/ Mechanical Assembly, Aluminum/ Steel/ Sheet Metal Forming,
Casting, Progressive/ Complex Stamping/ Rolling/ Punching/ Press Brake/ Welding/ Vacuum Brazing/ Machining/
Paint/ Powder Coating/ Finishing, Chroming, CNC Mill/ Laser/ Plasma, Manual/ Wire/ EDM, Machine Tool, Tube
Forming/ Bending, Riveting, Electrical Assembly, Graphics Design/ Printing/ Etching, Textile Cut/ Sew, Plastics
Insert/ Molding/ Injection/ Extrusion/ SMC/ Thermoplastics/ Compression, PLC/ DCS/ HMI/ SCADA Industrial
Control/ Process Control/ Robotics/ Automation, Thermal Process/ Forming/ Extrusion/ Potting/ Compounding,
Fiberglass, Woodworking, Carpentry, Wood/ Laminate Forming/ Finishing) and I have expertise in Quality Control
(including Automated NDT), Final Test, Packaging, RFID Warehousing/ Inventory/ Asset Tracking/ Shipping/
Logistics, IT Management, Technical Support and Customer Service/ Vendor/ Relationship Management.
I also proficiently read Schematics and Blueprints/ 2D/ 3D CAD and am capable of Reading, Analyzing,
Interpreting, Reporting Statistical Data and in initiating the implementation or readjustment of Supply Chain
Strategies. In addition, I am experienced in the development of Expansion Projects/ Tooling/ Sales Support,
Marketing, Technical/ Non Technical Presentations, Forward/ Reverse Logistics, Managing/ Initiating Quality
Certifications and CRM/ ERP/ MRP Alignments/ Implementations.
Selected Achievement Highlights
We Successfully Conceptualized and brought to Market the MTG Product lines (we originally started with
10 products and in 14 years successfully grew the product lines in a high growth environment to 227
Mechanical/ Electrical/ Electronic/ Textile/ Composite Formed Products) that provide highly Engineered
Products to Specialty Automotive, Industrial, Consumer and Commercial Markets .
Established Lean Operations protocols both internally and in our company acquisitions for our
Production Processes that resulted in the consolidation of our processes into 23 demand pull Value Streams
supervised by 5 Tactical Managers. This resulted in labor efficiencies that rose above 14% while greatly
reducing WIP and Cycle times (this also greatly reduced our queue and bottleneck times) while maintaining
solid ROIs that averaged between 26 to 33%. We also implemented an employee Tier grading/ Training
system for our non exempt labor force which improved safety, employee retention and consistent product
quality.
Drove Engineering and Quality Protocols establishing KPIs that enabled us to achieve Zero defect
metrics in ETO/job shop/ Custom designs, high volume production runs and high mix/ low volume production
runs. Our protocols also enabled us to maintain high Sigma target KPIs at the Customer/ Technical Service
levels for Products that had been in the field for one year or less. Our Engineering and Quality flexibility
standards also allowed us to easily move product designs and MWIs from our job shop/ Custom design
protocols to Demand pull or revolving contractual productions when required.
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Implemented Proactive Risk Management and Product Liability Protocols and Metrics that allowed us to
attain predictability in our Product Development/ Production Process efforts and also enabled us in almost 15
years of Production to never have a Product Recall or a successful Product Liability Claim brought against
us. Our competitors would average 7 to 10 Product liability claims a year.
Led a Capital Expansion and Plant Layout Installation Sequence in which we had budgeted $934,000
dollars but I was able to satisfy all of our requirements under budget for $560,000.
Implemented and Supervised Plant Safety Programs/ Protocols that enabled us to operate for 1132 days
without a recordable Plant Safety Incident.
Professional Experience
Modern Technologies Group, Medford, NJ 1998-Present
A Globally diversified privately held OEM Manufacturer. We manufacture and distribute the MTG Product lines
concentrating on Mechanical/ Electro Mechanical/ Textile/ Electronic/ Composite Formed Products in assembly
with test environments. This included Wiring Harnesses and Metal Formed/ Welded/ Machined/ Milled/ Stamped/
Injection molded Products to Specialty Vehicle Manufacturers and Consumer/ Industrial Markets.
Plant Manager/ Operations Manager
Originally Employed as a Production/ Quality Manager. Promoted to Manufacturing/ Engineering Manager in 1999
and Promoted to Plant Manager in 2001. I Lead or participate in Quality Management/ Production Management/
Plant Management/ Manufacturing Management/ Engineering Management/ SCM and Strategic Planning. Ensure
that R&D, Design, Engineering, Project, Production, Sales, Finance and Installation Teams meet defined KPI/
Metric, Product, Schedule, Budget and Contractual Requirements. Responsible for direct Customer Service/
Vendor/ Distributor Relationship Management. I also supervise Purchasing/ Inventory/ Raw materials/ Logistics/
Warehousing/ Distribution/ Shipping and the Implementation of our Master Production Schedule. I am heavily
involved with the Company Financials and I have 8 to 14 direct reports.
I have full P&L/ KPI Accountability and Responsibility. Internally, I report to the President/ CEO.
Externally, I report to the Engineering and Manufacturing Managers at each of our OEM Accounts.
My Primary Responsibilities also include;
Implementing and Leading Continuous Improvement Initiatives including ISO/ TS/ 5S/ Six Sigma/ Lean/ VSM/
Kaizen Events/ SPC/ SPM/ SQDC establishing Key Performance/ Financial Indicators for Production Rates,
WIP, Levels of Quality, Waste Reduction, ROIs and Providing Direct Engineering Support to Production/ Tactical
Managers, Skilled Trades/ Machinists/ Technicians and Line/ Assembly Floor Personnel (our Quality protocols
for a particular product line could be dictated by the R&D/ ETO Customer)
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Human Resource Management, Personnel Evaluations/ Mentoring and Company Policy Development/
Management, Training Design, Environmental/ Government Regulation Compliance Management
Production Management/ Scheduling/ Budgets/ PPH Improvement/ Payroll/ Receivables and Inventory/ Asset
Control
Project Management/ Design Management/Supervision of our proprietary creativity as it relates to our
production processes and Sourcing/ Qualifying/ Supervision of any required Maquila/ FTZ Operations, On
Shore/ Off Shore Contract Manufacturers and Vendors
Strategic Business Planning, Sales and Operations Financial Planning (SOFP), Forecasting, Metric/ KPI
development, Variance Analysis and successfully ensuring continuities/ profitability between our existing
Products, new Product introductions (NPI), Product Engineering, Production lead times and Product life cycles
(PLM)
Continually monitoring our Client Companies, Competition and Technology shifts across multiple Engineering
disciplines while leveraging our current market knowledge to explore opportunities to develop new Products,
Production Processes or Assembly Techniques
Participation in the implementation of DFSS and Supervision of BOM Constructions/ Modifications, Best
Practices
documentations/ Standardization of manufacturing processes, Tooling Requirements and in designing/
administering an Engineering Change Control process
Supervising New Voice of the Customer (VOC) Initiatives and Stage Gate Product Development and Launch
processes
Negotiation and conformance to/of Collective Bargaining agreements
Maintaining Daily Reports, Audit/ ISO/ TS Reports and Channel Partner/ Project Status/ CRM reports if required
Leading Internal and External Sales/ Management/ Legal/ Engineering Teams in identifying, quantifying,
migrating or eliminating risk during the Sales/ Design/ Installation Processes and in the Product Production/
Distribution Phases
Development and Supervision of multiple priority metric driven JIT/ ETO Assembly Cells/ Linked Cells (For ETO
Or Custom Order Requirements). This allowed us to provide Quality Products to Lower volume Customers at
competitive price and delivery points while not interfering with our revolving commitments to OEM/ Contract
accounts.
Supervision/ Development of Plant Safety/ Training Programs/ PPE and EHS, near miss and Tier 1 reporting
Supervision/ Coordination of Raw Materials Purchasing, Warehousing, Kanban Pull Systems, Packaging,
Crating,
Logistics and Plant Maintenance (RCM/ PMS/ RCFA)
Daily interaction with OEMs, MROs, Distributors, Installation Contractors, End users, Service Centers and
Technical Support (direct Tier 3 Technical Support)
Conducting persuasive Proposal Presentations, Product Presentations and Prepared Proposals/ Bids/ RFP
Responses/ Contractual Agreements and Service Agreements
I also supervise or participate in the Product development/ costing protocols of our NPIs, Contract/ ETO/
Custom Orders and ensure scalable Manufacturing (including Assembly Time and Motion Studies, Jig
requirements, Tooling, Dies, etc.), Test, Quality and Service Processes for the products. I have vast experience
across multiple Engineering Disciplines and in the Strategic considerations of Specifications/ Material
Requirements/ Production/ Field installations/ End user Requirements/ Product Liability, SRE/ PSOs, Warranty
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and Technical Support applications. My position requires extensive Technical Writing and Financial Accounting/
Metric/ KPI Supervision and Development. In addition, my responsibilities extend to the supervision of Marketing,
Sales, A/R, Finance, Corporate Management, IP Development/ Licensing Agreement Negotiations, Plant
Maintenance Management (PMS/RCT), Capital/ Operational Improvement/ Expansion Projects and Proactive
Risk Management.
Systems Inc. of Virginia, Norfolk, VA 1993-1998
The Company sold, serviced and manufactured RF Commercial Communication/ Industrial Control/ Automotive
Component Products. Designed, assembled, installed and maintained multiple SMR/ LMR/ Public Safety RF
repeater sites, Mobile Communication/ Radar Command Centers, Aerospace Communication Dispatch Centers,
Industrial Control/ SCADA Systems, Telemetry Data collection systems and we Manufactured/ Re worked Steel/
Aluminum Site Enclosures/ Framing Systems/ Components/ Cabinet Systems and Distributed Antenna Systems.
Operations Manager/
Manufacturing Manager
Originally hired as a Production Manager and was promoted to Operations manager in 1994. I Supervised the day
to day Operations and Manufacturing Management of the Communications, Technical Support, Quality Control,
Service Contract, Bids/Proposals, Design/ Engineering, Skilled Trades/ Metal Forming, Circuit Board /PCB/ Black
Box/ Wiring Harness Assembly and Special Products Service Centers. Led continuous improvement initiatives in
production rates, levels of quality/ waste reduction, Capital Equipment Maintenance and Repair, Building
Maintenance and Repair. Supervised Sales/ Production/ Assembly/ Administrative Personnel. IP Development/
Management. Trained/ Mentored new personnel. Risk Management. I had 5 Direct Reports. I reported directly to
the President.
My past experiences also include employment in the Manufacturing and Special Products
Divisions within Motorola and General Electric.
TECHNICAL SUMMARY
Quality Tools/ Methodologies
ANSI/ J STD, SPC, TQM, TPS, SIX SIGMA and LEAN FLOW MANUFACTURING, TOC, EVA, APICS
PROTOCOLS, IPC A 610 to 610E, TIA/ EIA, KAIZEN, KANBAN, 5S LEAN MANUFACTURING, ISO 9000/ 9001/
9004, AS 9000, ISO 14001, TS 16949, 5Y/8D, APQP, SAE STANDARDS, AEC STANDARDS, ASME
STANDARDS, MIL SPEC, MIL STD, NEC, FMEA, VOC, STAGE GATE PRODUCT DEVELOPMENT, PMP/
PMPTT MANAGEMENT PRINCIPLES, SOP, QVM
Software Environments
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PEACHTREE, COREL, QUICKBOOKS, SAP ERP/ MRP, MS PRO, MS OFFICE, MS SHOP FLOOR, VISUAL
FACTORY, CIM, MS PROJECT, HI WIRE, ADOBE, AUTO CAD, PRO E, CUBASE, LABVIEW, RTOS, PADS,
CAD/ CAM, CRM, JDE ERP, G CODE, M CODE, MULTIPLE VERSIONS OF OSAS SOFTWARE, MULTIPLE
VERSIONS OF IBM AS/400 SOFTWARE
Regulatory Requirement Familiarity
UL 508, IP 55, UL 60947, NEC 409, TL 9000, IEC, IEEE, FM, EN, SOX, OSHA VPP, SCANS, TCIR, DART, PPE,
EHS, ASME, ANSI, CFR (primarily ADA regulations), CGMP, DOT/ FMCSA Regulations, CSA, MSHA, FCC, FAA,
EASA, EPA, ETL, NTEP, NEC, ITAR/EAR, NIST, ESWP/ NFPA, FAR/ DAR, VCAP, HAZ MAT, MSDS, ANSI/ J
STD, NAFTA
EDUCATION
US Naval Academy, BS Aerospace Engineering
US Navy Electronic Engineering “A” school
US Navy Electronic Engineering “C” school
NASA/Pace Metals Forming/ Machining/ Finishing and Rework Certification school
Motorola Six Sigma Training
Institute for Interconnecting and Packaging, Electronic Circuits Soldering and Rework Certification school
ADDITIONAL INFORMATION
I have multiple Patent Applications filed with the United States Patent and Trademark Office for
Structural, Mechanical, Electro mechanical and Electronic Control Systems. Please ask to see the specific PTO
reference numbers if you find it relevant.
On multiple occasions I have served as a Consultant or an Expert Witness in Product Liability Cases
where the clients prevailed as a result of my testimony. Please ask to see my Depositions or Expert Reports if
you find it relevant.
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