Customer Service

carolin tsimopoulos

* ******'s Way, Wakefield, Massachusetts 01880

617-***-**** ************@*****.***

http://www.linkedin.com/pub/carolin-tsimopoulos/47/944/886

Education

Certificate, Hotel/Restaurant Management, BUNKER HILL COMMUNITY College,

Boston, MA (2013)

Concentrations in hospitality management (GPA - 3.95)

Member of ALPHA KAPPA MU Honors Society

Dean's List 2012

Certificate, Meeting Management (equivalent to an AA degree), KY

MALARADALENS UNIVERSITY COLLEGE, (2006)

Vasteras, Sweden

Concentrations in Leadership within the hospitality industry

Certificate, Make Up Artist, International Makeup Center,

Stockholm, Sweden

(2006)

Experience

AU PAIR IN AMERICA - Au Pair, (2009-2011) Boston, MA

Provided full service in-home childcare for a host family.

Supervised children's activities, prepared meals, and provided household

support.

Took responsibility for safety and educational development of two children

for 40+ hours per week.

SVENSKA MOTEN - Territory Sales Representative, (2008-2009) Vasteras,

Sweden

Managed regional territory and client accounts for a conference booking

company, increasing sales and ensuring the highest customer satisfaction.

Plan and execute major aspects of meeting management to include selecting

sites, developing marketing materials, building registration processes and

providing on-site management for assigned meetings ranging from 2 to 10,000

attendees.

Manage meeting vendors to include venues, transportation, hotels, caterers,

security and speakers.

ELENA PALACE HOTEL - Front Desk Agent, (2007-2008) Kozani, Greece

Register and assign guests to hotel rooms.

Establish method of payment and verify credit.

Prepared financial statements for review of Hotel management weekly.

Compute bills and collect payments.

Assisted with guidance on area attractions.

Provided support for foreign visitors in Swedish, Greek, English or German

as needed.

EVENT & KONFERENS - Hostess, (2006)

Stockholm, Sweden

Event & Konferens offer professional help to companies in planning,

organizing and carrying out conferences and events.

Greets guests and assign transportation to their hotel

Answer guest questions and provide guests with necessary information.

Served as a hostess at venues and events such as the yearly medical

congress.

Key Areas of Expertise

.

Meeting Management Care Service Travel Management

Event Planning Image Consulting Tourism Management

Customer Service Multi-lingual (Greek, Business Communication

Swedish)

RELATED COURSEWORK

Introduction to Sociology SOC 106, NORTH SHORE COMMUNITY COLLEGE, Danvers,

MA (2012)

American Culture, C.W. POST LONG ISLAND UNIVERSITIY, Brookville, NY (2011)

Critical Reading and Expository Writing, C.W. POST LONG ISLAND UNIVERSITY,

Brookeville, NY (2011)

American Culture, MASSBAY COMMUNITY COLLEGE, Wellesley, MA (2010)

Nursing Science, MALARDALENS UNIVERSITY COLLEGE, Vasteras, Sweden (2007)

Concentrations in Caring Science

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