Customer Service Executive Assistant

APRIL BARNES

313-***-**** ******.*********@*****.***

Michigan State University:

College of Communication Arts and Sciences

Bachelor of Arts: Communications

Concentration in Mass Media

Specialization in Public Relations

Minor in Sociology

Management Trainee

Enterprise Holdings Inc., North Hollywood, CA

• Ensure highest level of service to customers and vendors by maintaining an Enterprise Service Quality Index score of

90% or better

• Market to local business prospects by building and maintaining solid long lasting relationships while making productive

business decisions

• Develop and exercise proper sales techniques to problem solve, manage, and ensure complete satisfaction at point of

sale

Customer Care Representative November 2011-July 2012

Verizon Wireless, Southfield, MI

• Facilitated high volume of inbound calls, addressing and resolving technical and billing concerns of customers

nationally.

• Insured the highest quality of customer service with every call by maintaining a customer survey score of 95%or higher.

• Worked with team to improve and develop tactics for increasing customer satisfaction.

• Developed and created new ways to enhance and amplify call quality and efficiency through methodical use of products

and services.

Customer Specialist/Sales Operator,

Best Buy, East Lansing, MI August 2010 –January 2011

• Assisted customers with over the phone purchases

• Managed a cash drawer of up to $1,000 at a time

• Sold twenty dollars an hour in Black Tie Protection Plans

• Acquired 1.5 Rewardzone membership sign ups per hour

Account Executive Assistant/Public Relations Intern June 2011-October 2011

Red Light Public Relations, New York City, NY

• Worked directly with CEO and Account Executives to coordinate Press Preview for over 25 fashion designers

• Updated databases for celebrity and media contacts.

• Developed press materials and distributed press kits.

• Managed and researched editorial clippings and activity reports for client’s media coverage.

• Assisted celebrity stylists, and editors with showroom pulls on a daily basis.

Public Relations Intern/Executive Assistant March 2011-June 2011

GoodGirl Public Relations, New York, NY

• Worked directly as an assistant to CEO, managed meetings and calendar

• Pitched GoodGirl Public Relations clients to online media sources

• Facilitated research and developed media contact lists

• Attended events on company’s behalf and updated GoodGirl PR Blog weekly

Promotions Intern January 2011- May 2011

WQHH MacDonald Broadcasting Power 96.5, Lansing, MI

• Engaged with listeners serving as a community manager for Facebook and Twitter.

• Promoted upcoming events within the community through viral and guerilla marketing.

• Produced original imaging packages used on-air to market the station via audio commercial segments.

Public Relations Director / Co-Founder September 2009 – May 2011

Voice Magazine, Michigan State University

• Co-founded and developed an online multicultural student magazine reaching over 2,000 students.

• Developed editorial staff of 15 contributors and led a five person PR team.

• Networked and corresponded with student organizations and officials to pitch and publicize the magazine.

Public Relations Intern June 2010 – December 2010

Star Factory Artist Development, Detroit, MI

• Drafted press releases and conducted out to media for upcoming events and shows.

• Gained coverage in Detroit Free Press and influential blogs for a talent showcase.

• Cold called and actively worked towards gaining funding and publicity for company.

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