Human Resources Manager

Jo-Ann M Miller

**** ******** **

Gurnee, IL ****1

Cell: 1-847-***-****

************@*****.***

ORGANIZATIONAL CULTURE AND VISION . PROACTIVE BUSINESS LEADERSHIP

BUILDING OUTSTANDING WORKPLACES AND PERFORMANCE DRIVEN ORGANIZATIONS

Strategic business partner and catalyst for innovative initiatives that

address today's business challenges of attaining revenue goals, controlling

expenses, satisfying customers, and attracting/retaining talent while

achieving business and profitability objectives. Capable of transitioning

underperforming organizations into highly effective ones as well as leading

organizations through accelerated growth or rapid change.

KNOWLEDGE AND EXPERTISE

Recruitment/Retention; Compensation Administration; Employee Relations;

Culture Transformation; Change Management; Organizational Development;

Benefits Administration; Policies & Procedures; Compliance in Federal &

State laws; Employee Career Development; Succession Planning; Performance

Management; New Hire Orientation & Onboarding; Negotiations-Contracts,

Grievances & Labor Relations; Union Avoidance; Conflict Management;

Experience in highly regulated environments (FDA-EPA-OSHA, cGMP).

EDUCATION

> Professional of Human Resources Certification (PHR) July 2009

> Master's Degree - Human Resources Management (06/2008) Keller Graduate

School of Management

Lincolnshire-Gurnee, IL

> Bachelor's Degree - Specialty in Human Resources (February 2001)

Roosevelt University, Schaumburg, IL

SKILLS AND AFFILLIATIONS

> Languages: English / Spanish (fluent).

> Computer Skills: SAP-HR, ADP-Payroll (E-Time), Success Factors,

Microsoft Office.

> Member of SHRM, Member of Northern Illinois SHRM.

> Volunteer at Odyssey Hospice.

EMPLOYMENT

Conexion International Media Inc. - Miami, FL

Human Resources Contractor

(06/2006-04/2010) & (1/2013 to present)

Provide Human Resources' support and direction to an international &

domestic publishing company offering strategic, human resources

consultation regarding compliance, employee relations to the President and

Editor in Chief of multiple magazines that serves the legal community.

Assignments also included project work (Employee Handbook, Policies &

Procedures, Training, Legal Compliance, Awards & Recognition, and New Hire

Orientation). Multiple contract assignments as requested per client

contingent on project work. First contract assignment 06/2006 - 04/2010).

Ferro Pfanstiehl Laboratories (FPL) - Waukegan, IL

Ferro Corporation - Mayfield, OH

Regional Human Resources Manager (10/2008-

05/2012)

RESPONSIBILITIES AND ACHIEVEMENTS

. Implemented new recruiting procedures that eliminated recruiter fees

resulting in savings of over $275K during

first year of employment.

. Completely restructured Human Resources Department to meet Federal/State

compliance, Corporate guidelines and for HR efficiency. Conducted

first and only internal HR audit to ensure legal departmental compliance

in accordance to old/new Federal & State laws and regulations. Saved the

organization from inevitable legal actions that would have resulted in

numerous extensive monetary fines, loss of reputation that may have

affected business with vendors, customers and the recruitment of high

caliber employees.

. Modified, consolidated, and/or eliminated all job descriptions to

correlate with exempt/non-exempt jobs in accordance to demographics,

competitive trends, and economic factors. This was to classify

compensation tiers to attract/retain employees and allowed job

progression, which motivated and engaged Ferro's employees while

also achieving higher standards of production and quality of work. Once

implemented, turnover rate was reduced by an annual average from 3.5 % to

1%.

. Created first "Work Rules" & "Citation Program" to provide employees and

management with a comprehensive manual to use as a reference tool to

reflect employer's expectations, values, and acceptable behaviors which

including disciplinary processes and rewards/ recognition programs.

. Streamlined New Hire Orientation & Onboarding procedures to familiarize

new hire to new role and environment by orchestrating mandatory training

(Safety, Quality Assurance, and Information Technology) with department

managers. In addition, developed and implemented mandatory new hire

presentation ("Product Training-The Big Picture") to provided general

information about FPL products and to emphasize the impact employees have

in saving lives and/or improving the quality of life for patients and

their families thus creating an environment of engaged employees and

personal/company pride.

. Conducted needs assessments and mandatory training to all managers and

employees to enhance organizational effectiveness, for professional and

personal growth, consistency of company processes and procedures, enhance

knowledge of Federal/ State laws in order to avoid legal liability, and

to create employee/manager accountability.

InfuScience Inc. - Gurnee, IL

Human Resources Manager/New Business Initiatives

(10/2007-07/2008)

. Human Resources Manager of multi-site/state operations with 700+

employees.

. Primary role was to train and develop six new Human Resources

Generalist in multiple states on policies, HR

legal compliance and transactional procedures.

. Developed and implemented new requisition procedures to accelerate

approval processes to reduce "Time to Fill and Vacancy Rate" metrics for

open positions.

. Restructured the Human Resources Department to meet Federal/State

compliance, corporate guidelines, and implemented new technological

processes/ procedures for HR efficiency.

Aramark Health Care Support Services - Downers Grove IL

Human Resources Unit Manager (3/2004 to

08/2006)

. Supported change management procedures during conversion (acquisition)

of hospital employees to Aramark employees. Highly involved in culture

transformation, communications, and presentation of new benefits.

. Provided Human Resources support for all Hospital Food Services,

Environmental Services, and Clinical Engineering

(Unionized), Facility Services, and Patient/Central Transport.

. Involved in Union Avoidance efforts for other support services

departments.

. Ensured JHACO & safety compliance for Aramark hospital employees.

. Leveraged metrics as part of HR strategy by providing multiple metrics

& results: Turnover Rates (Monthly/Yearly), Employee Absence Rates,

Overtime per Individual Contributor Headcount, Turnover Costs, EEOC-1

Reporting (Promotion Rate, Applicant Flow, Yield Ratio), Time to Fill,

Vacancy Rate, OSHA Recordables.

. Site location: Glenbrook Hospital, Glenview, IL

W.W. Grainger - Lake Forest, IL

Senior Human Resources Employee Service Center Representative (8/00

to 02/2004)

. Primary Senior HR Generalist for three US Regional Human Resources

Directors covering 3000+ employees in

multiple US regions, especially in Spanish speaking areas.

. Member of the Resolution Task Force as a HR Analyst for departmental

process improvement.

Inside Sales Representative - Niles, IL (3/1997

to 8/2000)

Sr. Customer Service Sales Representative - Ft. Lauderdale, FL

(04/1995 to 3/1997)

References upon request

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