Customer Service Sales

KRISTYN M. JOHNSON

** *** ****** *********, *** E1002, Haddon Twp, NJ 08108

203-***-****, *******************@*****.***

SUMMARY:

■ Accomplished college graduate with a broad background working for highly competitive and dynamic organizations.

■ Decisive leader and excellent team player to organizations with a focus on revenue and brand loyalty.

■ Distinguished by commended performance and proven results.

EXPERIENCE:

Elauwit Media Haddonfield, NJ December 2011 – Present

Account Manager / Marketing Consultant

■ Bring in new business by selling the company’s marketing and advertising packages

■ Up-sell existing clients into digital and new print products

■ Create and manage marketing campaigns for clients, working within allotted budgets

■ Manage all customer service issues, including ad design and trafficking

■ Represent and promote the company in 10 communities via individual appointments and networking events

■ Work with customers to generate referrals and additional business

■ Design ads based upon the purpose of the message, i.e. branding, name in lights, call to action and foot traffic to meet the needs and expectations of clients

■ Solve problems using consultative methodology

■ Maintain a portfolio of more than 600 accounts

■ Collect balances, current and past due

Prime Publishers Inc Southbury, CT June 2010 – August 2011

Executive Administrative Assistant to Publisher

■ Maintained all documents and files for publisher and upper management

■ Selected advertisements for three weekly publications

■ Managed employees to improve upon individual duties and skills required for the welfare/efficiency of company

■ Researched and initiated relationships between Co Op Advertising clients and sales representatives

■ Managed all portfolios of annual revenue and advertising rates

■ Increased company’s online presence through ad creation software

■ Trained marketing representatives in sales techniques & the use of BCC software

■ Compared manifests of ads placed (past vs present); composed quarterly reports for sales representatives

■ Determined distribution rates for the newspapers on a daily basis

■ Completed postal paperwork to insure delivery of all publications (BCC compliance)

Crossing Midnight Entertainment Queens, NY June 2009 – August 2010

Executive Marketing Assistant

■ Worked full time while attending college full time

■ Managed CME client and referral records

■ Co-chaired meetings between potential clients and venues

■ Coordinated appearances

■ Maintained bookings of bridal fairs for company promotion

■ Collected contract agreements and various demands of new and existing clients and sponsors

■ Devised creative and cost-effective incentives for band members (morale-boosting programs including special events and a tiered awards structure for bridal events) that increased employee satisfaction and productivity

■ As promoter, conceived an event and staffed the personnel needed to make it happen

■ Recruited vendors and potential employees

■ Advertised events to insure the bands success for potential contracts

■ Detailed itineraries of where and when meetings and philanthropies and gigs occurred.

■ Helped create the company’s website; created several templates that, depending on the gig, were sent out with staff members when booking clients

■ Created fliers and brochures while designing booths to present company to various wedding expos

Interface Model & Talent Network South Norwalk, CT January 2007 – June 2009

Assistant to Management of Marketing

■ Compiled composite cards for every model accepted by the agency for branding purposes

■ Met one-on-one with models to preview photos taken and to complete the company’s copyright procedures

■ Prepared each client for their marketing appointments while on a daily basis calling and collecting “balances forwarded”

■ Tended to the needs of four Marketing Directors

■ Scheduled meetings and conference calls for upper management

■ Managed daily email, fax and telephone calls

EDUCATION:

THE UNIVERSITY OF CONNECTICUT – Storrs, CT May 2010

Bachelor of Arts in Communications

Kean University– Union, NJ (Transferred to UCONN from Kean Fall 2005)

■ Deans List

■ Theta Phi Alpha National Sorority; Breast Cancer Awareness Club, Habitat For Humanity

SKILLS & ACTIVITIES:

■ Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), MAC Savvy

■ Skilled in BCC, Media Bids, MultiAd and Recas marketing software

■ Hunger and Homeless Student Campaign (Spring 2007-Spring 2010)

■ Polish Cultural Society (Spring 2007-Fall 2010)

■ “UCONN MS Walk-a-Thon” (Participant in fundraiser for MS research)

■ Soup Kitchen of Hartford, CT (Volunteered services to the homeless)

■ Established Leaders Program and Emerging Leaders Program (Personally selected into both by the Dean - Fall 2005, Spring 2006)

■ Volunteer for “Big Sisters” (Mentor for adolescent males and females)

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