Customer Service Assistant

Kenneth E. Henry

443-***-****

*************@*****.***

** ******* *** **********, ******** 21208

Objective: To gain a challenging position with your institution

exploiting skills gained through my experience and education.

Education: Morgan State University, Baltimore, MD

Major: Sociology Minor: Criminal Justice

Degree: Bachelor of Arts: Sociology

Skills:

. Leadership

. Computer Skills - Basic, Microsoft Word, Windows,

PowerPoint, Excel

. Team Work, good at working with others

. Oral and Written Communication Skills

. Problem Solving

. Customer Service Experience

. Quick learner, flexible and interested in gaining new

skills

Relevant Courses: All State In-Service Training, All undergraduate

courses

Experience:

Maryland Dept. of Public Safety and Correctional Services;

Community Supervision Agent II Baltimore, MD 21218 July 27,

2008 - Present

. Supervise offenders on probation, parole, and mandatory

release that have been conditionally released to the

community by order of the Courts or the Maryland Parole

Commission

. Make routine contact with offenders, both in the office

and in the community, to determine whether offenders are

complying with the conditions of release

. Network with other departmental, Law Enforcement

agencies, units of local Government and Private

Organizations to ensure that offenders are complying

with orders

. Utilize casework techniques to develop detailed case

planning and risk assessment of offenders, as well as

maintain accurate and complete records of offenders'

behavior and adjustment to supervision

. Responsible for the preparation of written reports to

the Courts and the Maryland Parole Commission to advise

of changes to an offender's status, of the need for a

modification of the conditions of supervision, and of an

offender's failure to comply with the conditions of

supervision

Experience Cont.:

. Solely responsible for making restitution parties whole,

and collecting fines coast and supervision fees, by

persons on parole, supervised release, or on probation

by the courts that live outside of Maryland

. Represent the Division and present testimony at

violation proceedings before the Courts and the Maryland

Parole Commission

North Oaks Retirement Community, Baltimore, MD 21208 June

2001- September 2008

Waiter

. Provide excellent customer service

. Responsible for opening and closing restaurant

. Assist with food preparation

. Train new employees

Dept. of Parole and Probation Internship, Baltimore, MD

21233 Spring 07

. Learn all the in and outs of being an Agent

. Responsible for maintaining and organizing all files of

the department

. Responsible for briefing agents that missed any state

department meetings of what was discussed

President of Sociology Club, Baltimore, MD 21251 Fall 2007 - Spring

2008

. Represent the Sociology department at all school

functions

. Responsible for overseeing all club officers and

committees making sure all duties are being fulfilled

. Direct weekly meetings and presentations

. Be available to all club members whom may need

assistance academically or otherwise

Treasurer of Sociology Club, Baltimore, MD 21251 Fall 2006 - Spring

2007

. Maintain and keeping track of club money spent and

gained

. Make and carry out new ideas for making money

. Organize fundraising committee

James E. Lewis Museum of Art, Baltimore, MD 21251 Summer 07 - Spring

08

Gallery Assistant

. Assist in maintaining the database of the museum that is

worth over $10 million Dollars.

. Responsible for maintaining and organizing all paperwork

that is of reference to the in database

. Assist in the assembling of Arts shows

Honors &

Activities:

. Community Service September 1997 - present

. Played Football August 1999 - December

2004

. Future Educators of America September 2002

- May 2003

. Coach Basketball

November 2003 - January 2004

. The National Scholars Honors Society May 2005 -

present

Leader of Criminalistics crime seen November

2005-December 2005

Investigation

. Coach Football (Pikesville Senior High August -

2007 - Present

School)

.

References: Furnished Upon Request

Contact this candidate