Quality Assurance Customer Service
Resume:
Heather Weidman
Rd, Randleman, NC 27317 Home: 336-267-
******************@*****.***
Professional Background
Certified Phlebotomist Technician with valid CPT license through ASPT. Solid
clinical, utilization review, and case management experience within a high paced
hospital environment.
Skill Highlights
Venipuncture/blood draw
CPR certification
Extensive medical terminology knowledge
Practiced in sterilization techniques
Abides by infection control standards
Flow sheet charting skillfulness
Chart preparation/filing aptness
Talent in obtaining/charting vital signs
Patient positioning understanding
Competency in procedure development
Qualified in specimen collection/processing
Medical laboratory procedures
Accomplishments
Clinical Skills
Monitored patient's respiration activity, blood pressure and blood glucose
levels in response to medical administration.
Quality Assurance
Ensured and enforced medical office compliance with HIPAA, OSHA and
CLIA regulations for maximum quality and control.
Vitals Testing
Measured average of 30 patients' weight, height, body temperature, pulse rate
and blood pressure daily . Documentation
Ensured charting accuracy through precise documentation.
Living Assistance
Helped patients by serving meals, feeding as necessary, ambulating, turning,
and positioning in bed.
Custodial Duties
Kept linen and utility areas clean, emptied and cleaned urinals and bedpans,
removed dirty linens from hampers.
Prepared regular charts on patients' health related history, medication
restrictions and allergies.
Compliance
Properly disposed of daily biohazard waste in compliance with federal and
local regulations.
Professional Experience
Phlebtomist II
December 2012 to Present
Cone Health ; Wesley Long Community Hospital– Greensboro, NC
Provided treatment within scope of practice as defined by state law.Frequently
commended for maintaining the safety, respect and dignity of residents.Coordinated with
doctors and registered nurses to develop care plans for patients.Prepared for HIPAA and
JCAHO reviews, ensuring required brochures and pamphlets were available to patients in
all clinics.Participated in unit based Quality Assurance Program.Completed clinical
rotations in Geriatrics.Evaluated health education needs of patients and provided
necessary training and instruction.Maintained patient privacy and confidential patient
information. Collected blood specimens from an average of 80 patients per shift.
Measured urine specimens and delivered them to the laboratory. Provided caring
companionship to elderly and developmentally disabled patients.Prepared specimens for
analysis and established proper chronological priorities in testing.
Showroom Manager
September 2006 to November 2008
Capel Inc. – High Point, Nc
Managed team of 25+ professionals.
Surpassed revenue goals in four consecutive quarters. Set up
showroom for furniture market twice a year. Maintained
showroom year round.
Consulted with Designers and wholesaler's to sell Capel product.
Managed Showroom finances.
Handled months P&L's.
Design Conultant
October 2001 to August 2006
Klaussner Home Industries – High Point, NC
Designed showroom for furniture market.
Worked with Interior Designers to implement Klaussner Product into their designs.
Handled customer service for service accounts.
Set up delivery to locations through out the US.
Education and Training
Montgomery Community College 2012
Troy, NC, USA
Phlebotomy
Certification
Coursework in Clinical Research and Hemostasis
Randolph Community College 1999
Asheboro, NC, US
Certified Nursing Assistant
Certification
Certifications
AHA Healthcare Provider CPR Certification
CPT, ASPT
Affiliations
American Society Of Phlebtomy Technicians, ASPT
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