Customer Service Manager

CORE COMPETENCIES

Experienced, Recommended, and Certified Purchasing Professional / Strategic

Planning / Negotiation / Lean Manufacturing Practices / Operations

Management / Training / Project Coordination

SUMMARY OF QUALIFICATIONS

> Eleven years of Procurement experience/expertise in contracts,

negotiation, vendor management, and procurement of goods and services.

> Diverse professional development in accounting and receiving

procedures.

> Solid understanding of all aspects of new product information systems,

obtained through formal and independent studies.

> In-depth comprehension of cutting-edge technologies and methodologies

in a start up company environment

> Recognized for outstanding analytical abilities in resolving complex

issues, exhibiting sharp aptitude for out of the box theories, as well

as unprecedented vision and foresight in coordinating projects from

conception to completion.

> Excellent business acumen with the ability to build working

relationships with directors, managers, employees, and vendors.

> Works with a high focus and urgency with "Machine down purchase

orders", with track record of efficiency and productivity.

COMPUTER SKILLS

Software: QAD, SAP, Microsoft Office Suite, Outlook, Internet Explorer,

Mozilla Firefox, Visio, Gmail, iTunes, Adobe, Type 70WPM

Operating Systems: Windows 2000/XP/7, Apple OS

CERTIFICATIONS AND TRAINING

Certified Purchasing Professional (American Purchasing Society)

Advanced Excel classes (2012)

MS Word class (2012)

PROFESSIONAL EXPERIENCE:

Micrel, Inc.

2004 - 2012

Buyer

Average number of placed and managed purchase orders per year 2,220

Average number of new vendors entered into QAD system per year~210;

working with QA to qualify vendors (1st Small, Women, Disabled

Veterans, and Minority Businesses). For the past five years I added

the most new vendors for the entire department for greater competition

for pricing of products

Annual dollars spent per year $2,500,000 and annual cost savings of

10% or $250,000

. Passed last five years of ISO audits

. Communicated and negotiated with vendors to make sure they were

comparing "apples to apples" during the bid process and analyzed the

quote packages to determine a winner

. Largest two commodities: Office supplies $210,000 (last five years was

able to cut prices 8% consecutively per year) and FAB chamber

cleaning$190,000 (No price increases for five years)

. Negotiated terms with Office Supply Vendor of 2%net15 with the

possibilities of saving the company an extra $4,200 this year

. Created, negotiated, and managed contracts for vendor services

. Managed open orders annually and closed any lines that were no longer

necessary

. Identified and ran weekly/quarterly trend analysis reports

. BOM for new product line planning and management

. Maintain vendor relationships for positive yield and production

(references available)

. Positive attitude and team oriented individual with excellent

communication skills

. Demonstrated ability to train, manage, and motivate team members to

achieve organizational objectives

. Responded to over 30+ emails daily for requests and problems and

completed in a timely manner

Micrel, Inc.

2001 - 2004

Assistant Buyer/Receiver

. Received and logged all incoming shipments (including large pallets of

chemicals, wafers, & copy paper)

. Delivered all packages with signatures of receipt of packages

. Received into system all packing slips verifying vendor, part number,

and quantity

. Processing of RMA in timely manner

. Developed a storage system for electronic passive components,

connectors, and relays and managed inventories with Min/Max quantities

. Kitting of components for Test Boards from Bill of Material, and

ordering new parts for BOM

. Hot Runs (picking up machine down parts and or components, and

delivering to end-user)

. Assist Senior Buyers with Daily activity (Input <$100 purchase orders

& release orders off of Blanket Purchase order)

Albertsons

1987 -

2001

Frontend Manager

. Managed the scheduling of 25+ Checkers and 6 baggers. Reducing

turnover and raising moral with superior greeting, listening,

coaching, and problem solving

. Verify the accuracy and vaulting of night deposits of approximately

$57,000.00. Balanced registers and books daily

. Customer service representative for any and all issues a customer

might have

. Co-managed store operations with weekly sales in excess of $400,000.00

. Oversee ordering and inventory control of several departments (Milk

box, can goods, and frontend displays)

. Hiring and developing associates to ensure company policies

EDUCATION

San Jose State

Industrial Technology

West Valley College

Electronics

KEYWORDS

Training, Project Coordination, Procurement, Administrative, Customer

Support, Account Management, Vendor Management, Technical Documentation,

Process Improvement/Management, Social Networking

REFERENCES

Mario Ordona Senior Buyer

(11+Years) *****.******@******.***

Mike Knight FAB. Line

Man. (5+Years) ****.******@******.***

Rudy Rivera Production Manager

(11+Years) ****.******@******.***

Contact this candidate