Customer Service Sales

L yssa matadeen

*** ****** ****** ********, ** **221 347-***-**** *****.********@*****.***

Objective

To pursue a career as an office assistant/ receptionist, where I can achieve professional growth,

a nd have the opportunity to share my skills and experience in this field.

Skills Profile

• Excellent communication skills and customer service skills

• Computer skills, cash handling skills

• Excellent fil ing and organizational skills

• Ability to take accurate phone messages and deliver messages promptly

• Typing- 55 WPM

• Great office knowledge and sales making skills

• Excellent usage of Microsoft Office, Excel, Word and ProSeries

• Fast learner

Employment H istory

Receptionist/ Office Assistant, K ings Income Tax and Financial Services Seasonal Jan '12- Present.

Brooklyn, NY

• Managed multi-l ined phones

• Entered tax data using ProSeries

- Process client files and prepared accurate tax packages

- Perfor med photocopying, filing and faxing duties

- Excellent ability to deal effectively with a variety of personalities and situations requiring tact and

j udg ment

- Greeting and responding to the general public in a fast-paced and service-oriented m anner

- Excellent oral and written com m unication skills including English gra m mar, spelling, and

p unctuation

- Cash h andling

Bank Teller, Bank of America 2010 2011

New York, NY

• Extensive daily cash handling

• Assisting customers with deposits & withdrawals

• Generating cashier's checks and money order for customers

• Making customer referrals for the personal bankers

• Exchanging foreign currency for USD

• Processing bill payments on my computer

• Generating various bonds for customers

• Meeting Sales goal for the month

Sales/ Office Assistant, Har ry Ki rshner and Son 2008 2010

New York, NY

• Recording all customers' orders and personal information on Word excel

• Calling customers to remind them of upcoming appointments

• Typing shipment orders

• Cash handling for customers' payments

• Typing and printing company updates

• Mail ing letters to customers

• Referring products to customers based on their needs

-

E DUCAT IOn

Certified Medical Biller 04/12-

05-12

The Manhattan Institute

Psychology

Brooklyn College 2008-

P resent

H igh School Diploma

H igh School for Service and Learning

2004-2008

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