Customer Service Sales Representative

Armeda Corpuz

**** ****** ****** ******* ******: 310-***-****

Los Angeles, CA 90045 Email: ************@*******.***

Professional Summary

Experienced background in business administration support and customer service. Accustomed to executing tasks

effectively in a fast paced environment while paying attention to detail and organization. A focused team player with an

excellent record of satisfying challenging clients while bringing in projects on schedule.

Professional Experience

Discus Dental-A Philips Company, Culver City, CA

Customer Service Client Specialist 2007 to Present

Responsible for servicing daily customer communications in a high volume national call center.

Provided recommendations on products, services, and promotions to maintain company sales goals.

Processed various debit and credit transactions, claims, and research for customer accounts.

Coordinated daily with various freight carriers and personal for status and timely delivery arrangements.

Responsible for conducting research and all follow up with internal and external client contacts.

Responsible for handling correspondences for nonprofit account, Smiles For Life and assisting with online

account setup, navigation, and website troubleshooting.

Hunter Douglas, Los Angeles, CA

Customer Service Senior Representative 1999 to 2006

Serviced client inquiries from home decor designers from Home Depot, Lowes, JCPenney, and Sears in a fast

pace national interior design call center.

Managed high volume communications via phone, email, and fax with clients for status updates.

Conducted all follow up with both internal and external production fabricators to ensure timely resolution for

accounts.

Analyzed reports and identified trends to enhance new product features and upcoming promotions.

Evaluated processing procedures to better enhance efficiency and trained new hires.

Administered daily activities with courtesy and friendly professionalism.

Fujitsu Ten, Torrance, CA

Customer Service/Sales Representative 1998 to 1999

Responsible for handling all incoming account inquiries and establishing new client accounts.

Coordinated distribution of product kits and maintained and updated company client database.

Familiarized clients on product components and features to ensure accuracy of client needs.

Maintained all necessary support records and stock of electronic products for review and analyses.

Skills

Studied Business and Computer Courses at West Los Angeles College, 1991 to 1993.

Received certificate in travel for Sabre and Lotus.

Proficient in Microsoft Office XP (Word, Outlook, and Excel) and familiar with Mac Operating Systems.

Skilled in SAP: Systems Application Processing, web researching, and most office applications.

Excellent public speaking and communication skills, well developed customer service skills.

Also experienced as a trade show coordinator and representative.

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