Customer Service Process Improvement

Cedric Miller

813-***-**** Cell **************@*****.*** (214) 779- 1779 Home

Objective: Extensive experience in material handling, inspections and shipping and receiving. Focused on

continual process improvement familiar with all aspects of Shipping and Receiving and general warehouse

operations. Detail-oriented highly efficient in leading shipping and receiving operations. Warehouse product

operations. Warehouse product coordinator with 15 years of experience including in forklift operations.

Summary of Qualifications

CDL- Endorsement Triple/double

Shipping and receiving

Safety-oriented

Labeling Pallets

Stacking Pallets

Safety-conscious

Securing Loads

Customer- Service Focused

Yard Hostler

PROFESSIONAL EXPERIENCE

August 2009 – December 2013, OTR/Regional Driver Deboer Trans Blenker, WI

Maintain daily logs within operational standards as required by the Department of Transportation.

Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working

order.

Maneuver trucks into loading or unloading positions, following signals from loading crew and

checking that vehicle and loading equipment are properly positioned.

Collect delivery instructions from appropriate sources, verifying instructions and routes.

Maintain logs of working hours or of vehicle service or repair status, following applicable state

and federal regulations.

Report vehicle defects, accidents, traffic violations, or damage to the vehicles.

Secure cargo for transport, using ropes, blocks, chain, binders, or covers.

Drive trucks to weigh stations before and after loading and along routes to document weights

and to comply with state regulations.

November 2007- December 2008, OTR/Driver USA Truck Van Buren, AR

Responsible for pre and post trip inspections and making scheduled pickups on time.

Scan the load for proper weight distribution, proper load securing, proper keeping log book

activity.

Provide excellent customer service when delivering products the receiver.

Maintain paperwork and receipt of delivery of load

Drive 48 states within DOT standards

January 1999 – June 2006, Lead Man Freeman Decorating Dallas, TX

Unloaded, picked, staged and loaded product for shipping

Received incoming shipments and reviewed contents against purchase order for accuracy.

Transported goods form racks, shelves, and vehicle

Installed protective bracing, padding and strapping to prevent shifting and damage to items during

transport.

Worked at rapid pace to meet tight deadlines.

Responsible for verifying and recording the count and condition of cargo received.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with 0% incident rate.

Utilized propane forklift to load trailer at warehouse. Loaded flat bed by forklift and hand truck.

September 2002- December 2005 – Shipping and Receiving Supervisor, GES Exposition Dallas,

TX

Used propane forklift to load trailer at warehouse and load flatbed by forklift and hand truck.

Cleared damaged items and loaded freight

Evaluated and reconfigured systems to support customer service and operational goals.

Operated power lift trucks. pallet jacks, and forklift safely with 0% incidents rate.

Banded, wrapped, packaged, and cleaned equipment.

Verified and recorded the count and condition of cargo received

Worked at rapid pace ensuring deadlines were met

Followed proper selection procedures as established by the company

Oversaw warehousing and storage practices and housekeeping

Unloaded, picked, staged and loaded products for shipping.

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