Customer Service Supervisor
Resume:
DONALD J. NALL
College Park, GA. 30349
678-***-**** cell
770-***-**** home
Email: ***********@*****.***
Dear Hiring Official:
Enclosed is a copy of my resume for your Production Supervisor vacancy. I
am seeking to obtain a position that offers opportunities for professional
development and advancement. As my resume cannot fully portray my
qualifications, I am requesting an opportunity to meet with you personally.
My most recent position was a Warehouse Supervisor with Core-Mark. I
managed five departments: candy, grocery, tobacco, cigarettes, and
health & beauty departments. My daily duties included supervising twenty-
two order selectors and two forklift drivers. Overall, I have more than
17 years experience in the various warehouse operations, and I do
believe that given the opportunity combined with my winning attitude, I
will bring to the production, shipping and receiving department a person
that is a team player, reliable, and an effective communicator. Through
my supervisory positions, I have developed a strong sense of
responsibility, effective interpersonal skills, and the ability to adapt
to change.
I trust that this letter of introduction and my resume will provide you
with adequate information for evaluating my skills as a member of your
team. I can be reached at 678-***-**** to further discuss my
qualifications.
Sincerely,
Donald J. Nall
Donald J. Nall
6492 Dekeon Drive
College Park, GA. 30349
Professional 678-***-****
Profile: 770-***-****
Email: ***********@*****.***
Goal-driven supervisor with broad experience in
fast-paced, warehouse environments requiring
expertise in scheduling, shipping, receiving, cost
control, team building and trouble- shooting.
Experience: 04/2012 -10/2012 Core-Mark
Smyrna, GA
Warehouse Supervisor
Managed daily warehouse operations.
Entered through put, PPH (pieces per hour) from the
previous day.
Supervised a staff of twenty-two order selectors.
Managed five zones including (candy, grocery,
tobacco, cigarettes,
And health & beauty.
Entered daily work assignments into the AS400
system.
Generated weekly employee productivity reports.
07/2008- 01/2012 Fresh Express
Morrow, GA
Assistant Supervisor
Solve problems using root cause analysis.
Manage lines 1-11 on trim and dry deck.
Conduct employee evaluations.
Train new employees in various positions.
Supervise a staff of seventy-five employees daily.
Generate weekly FSI and Labor Variance Reports.
Coordinate forklift driver's in shipping and
receiving.
Communicate with other department leads and
managers.
04/2008-6/2008 Kelmax Equipment
Tucker, GA
Shipping Supervisor
Managed daily shipping operations for company.
Supervised a shipping staff of seven employees.
Generated Bills of Lading for truck routes.
Processed shipping invoices for payment.
Coordinated daily shipping schedules for trucks.
09/2005-04/2008 TNT Logistics
Alpharetta, GA
Operations Supervisor
Managed daily shipping operations for Georgia
Plant.
Supervised a staff of twenty-five employees.
Planned, coordinated, and consulted with other
supervisory staff on priorities, task assignments,
and work schedules of shipping & receiving staff.
Generated daily exception reports listing shipping
issues & solutions.
Provided constant feedback to the shift managers
and supervisors regarding operational accuracy in
areas such as inventory, accounts payables,
shipping & receiving, and repack orders.
Monitored and tracked in-house damage levels and
implement programs designed to reduce in-house
damage. Managed daily shipping operations for
company.
10/2004-06/2005 Excel/ Evergreen Logistics
Beach Island, SC
Operations Supervisor
Supervised a staff of thirty-five dock and delivery
workers.
Over-saw all inbound and outbound deliveries with
respect to scheduling, and re-directs.
Generated and distributed of weekly reports that
summarizing inventory accuracy.
Created and maintained a safe and sanitary working
environment.
Managed, performed and tracked all production
related variances in SAP.
08/2003-09/2004 Grainger
Augusta, GA
Customer Service/ Warehouse Representative
Prepared and executed bill of ladings for truck
shipments.
Processed invoices and sales orders for customers.
Provided customer service support for in store and
online customers.
Entered customer orders into data entry system.
Skills Microsoft Office Word, Windows XP, forklift, slip
machine, deep reach, WMS Program, A.S. 400, SAP,
and R.F Automation, Internet.
Education: 1979-1983 Walter F. George High School
Atlanta, GA.
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