Customer Service/Administrative Assistant/Call Center/Recruiter

Kelvin D. Broadnax Jr.

Email: ******@*****.***

Phone: 972-***-****

Objective: I am a self-motivated candidate who is determined to learn and be more

efficient.

Education: High School Diploma in 2006/DeVry University- (Associate’s Degree in Health

Information Technology October 2013)

Skills: Intermediate in Microsoft Word 2010, Outlook, PowerPoint, and some College

Coursework

Work History and Job Descriptions:

Children’s Home Healthcare Services-(Administrative Assistant/Recruiter/March 2013-

Present)

• Management with recording and documenting timesheets/payroll/billing inquiries

• Navigation through health information systems/recruiting/appointment scheduling

for clientele

• Compliant with HIPAA regulations, and maintenance of strict confidentiality of

patient client information.

• Human Resource experience by organizing files, reports, notes, and resume

information on employees

• Administrative duties by answering phones, printing, faxing, scanning, mailing,

emailing, and scheduling interviews with new hires

United Healthcare Group - (Clinical Administrative Coordinator/Oct 2012-February-2013)

• Liaison for incoming provider/enrollee calls by assisting with faxing and emailing

• Inbound call center that completes notification with ICD-9, CPT, and HCPC coding

• Telecommunications with nurses, team leads, medical directors, and other

departments

• Enter notifications/Provide status of an existing notification and determining if

notification is required

T ime Warner Cable -(Technical Support Representative/Feb 2010-2012)

• Inbound/outbound call center for technical support/billing specialist

• Essential duties performed by telephone, via email, chat rooms, mail or fax

• Customer service in data entry, risk management, sales, appointment scheduling

1st Convenience Bank -(Personal Banker/June 2009-2010)

• Loan approvals by level of authority, guard against counterfeit checks and

identification

• Enter transactions into computer while faxing/documenting/organizing files within

admin office

• Sell and manage checking/saving accounts, process deposits and pay out funds in

accordance to recording all transactions accurately and balance each day’s

operations

Contact this candidate