Customer Service Assistant

ANGELANIE ARCE- CULALA

************@*****.***

Mobile#092********

# ** **'s Barrio, Marulas, Valenzuela City

OBJECTIVE:

To be able to serve, contribute and fully dedicate my sincerity to a well

established firm/company.

PROFESSIONAL EXPERIENCE:

Pharmacist, Watsons Your Personal Care Store, SM Hypermarket Valenzuela

Branch (September 2012 - present)

> Responsible for analyzing sales

> In charge in everyday store operations.

> Ensures customers satisfaction in terms of service.

> Do up selling to attain budget.

> Monitors proper dispensing practice.

> Vault Handling.

Pharmacy Assistant/Cashier/Stock Analyst, Watsons Your Personal Care Store,

SM Valenzuela G/F Branch (August 2010- September 2012)

> Serving customers in their needs.

> Responsible for investigation on Negative quantity, High Value

items when its missing.

> Accepts payments for merchandise.

> Process ATM's/Charge transactions.

> Receiving deliveries.

> Monitors outgoing and incoming stocks.

> Can also act as Officer in Charge in absence of Pharmacist.

> Monitors Good Housekeeping of the products.

Pharmacy Assistant/Cashier, Watsons Your Personal Care Store, SM North Edsa

5-Redev (September 2009- August 2010)

> Starts on cashiering process.

> Trains to move up to the next level as Stock Analyst

> Display items on their respective places.

Pharmacy Assistant, Watsons Your Personal Care Store, SM San Lazaro

Supermarket, Tayuman Metro Manila (September 2006- October 2008)/Victory

Mall, Caloocan City (November 2008-August 2008)

> Assisting customers for their needs.

> Provide good customer service.

> Monitors expiration dates of the product.

> Send reports at the end of the day.

> Dispense medicines.

TRAININGS AND SEMINARS

> East Avenue Medical Center, East Ave., Quezon City (May 2005-

February 2006)

> Banawe Pharmaceuticals Corp., Banawe, Quezon City (April 2005-

May 2005)

> East Avenue Medical Center, East Ave., Quezon City (March 2005-

April 2005)

> Mercury Drug Corp., Sta. Quiteria Branch, Caloocan City (April

2004)

> Stock Management Training, One E com building, Pasay City

(August 2010)

> Vault Management Training, SM Valenzuela, Karuhatan Valenzuela

City (August 2011)

> Simply Health Seminar, Traders Hotel Manila, Pasay City (April

2008)

EDUCATIONAL BACKGROUND:

> 2002-2006 Bachelor of Science in Pharmacy, Manila Central

University

> 1998-2002 Secondary Education, Northern Rizal Yorklin School

PERSONAL BACKGROUND:

> Age : 27 years old

> Birthday: September 06,1985

> Birthplace: Caloocan City

> Civil Status: Married

> Height : 5'2

> Weight : 76 kilos

> Religion: Roman Catholic

> Citizenship: Filipino

I hereby certify that the above information is true and correct to

the best of my knowledge.

Angelanie

Arce-Culala

[pic]

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