Engineer High School
Resume:
RESUME
K.C * IIIrd Floor, Kashyap Form,
Ganesh Nagar IInd Shakarpur
Delhi-110092
Mobile: +91-971*******
NITESH RAM CHANDANI Email id: -
**************@*****.***
******************@*****.***
OBJECTIVE
Seeking challenging assignments in Java technologies in a technology
driven, growth oriented organization, which shall help me develop a
rational approach to come out with efficient solutions to business
problems/challenges.
Experience:
WORK EXPERIENCE:-
1. HCL Technologies Limited PROJECT: - Cigna
Joining Date :- 23rd July 2012 to Till
2. Microland LTD. Site: Bank of America
Joining Date :- 14th May 2012 to 18 July 2012
3. Future Soft Pvt. Ltd. Site: TECH MAHINDRA
Joining Date :- 1st April 2010 to 10th May 2012
DESIGNATION : Avaya Engineer
Key RESPONSIBILITIES:-
> Managing and Monitoring of AVAYA S8730 Media Server, G650, G450 Media
Gateway, Call Management System (CMS), Call Recorders, CDR Server and
taking care of other telecom activity.
> Configuration of DS1.
> Monitoring alarms and error.
> Fine knowledge of VDN, Vector & Hunt group.
> Manage CMS Administration as well as report administration.
> Manage and Monitor NICE & VERINT Logger.
> Addition/removal & modification of Extension, Agent ID in Nice System.
> Providing first level support for Variant, Solution delivery for the
issue related recording of calls.
> Moving, Addition & deletion of Telephone Extensions as per business
requirement.
> Installation of Avaya IP Phones.
> Addition/Deletion/Modification of agent id and groups in CMS.
> Monitor admin logs and error logs in CMS on daily basis.
> Administration and monitoring of CDR (Call Billing System) by Telesoft
& CUBE.
> Ticket logging, Coordination and timely escalation with different
Suppliers for the respective issues on routine basis
> Analyzing & fixing all the routine voice related issues (L1/L2) in a
production environment by
> Ensuring prompt support as well as escalating the issues
appropriately.
> Attending conference calls with service providers and clients during
link failure or major issue
> Through reducing the total downtime period during production
> Working in 24x7 environment for planning, support & Network Operations
> Co-ordination with users and vendors.
> Manage the Users in MM.
DESIGNATION : System Engineer
Joining Date :- 1st April 2010 to 28st Feb 2012
> Technical Skills
> Maintaining and providing technical support (Desktop) with Local Area
Network (L2 Support)
> Installation, Configuration, troubleshooting and fine tuning of
Desktops and Laptops
> Extensive knowledge on Win2K, Win-XP Professional, Win 7, Win2003
server.
> MS Outlook 2003/2007 & 2010 Installation and troubleshooting
Installation of service packs, & Antivirus update.
> Worked on ticketing tools -HP Open View, BMC Remedy.
> Troubleshooting LAN using Ping.
> Checking the network connectivity from Host to server onsite as well
as on remote Locations.
Manage VP Persona Laptop Backup, Printer's WI-FI Problem and
BlackBerry Phone.
> Installation & Troubleshooting of the operating systems like Windows
XP, Windows 2k3
> Professional.
> Installation of application software's
> Managing & Handling LAN Network issues.
> Managing Local & LAN Printer & troubleshooting them.
> Responsible for resolving daily calls of customer related problems in
daily computer operations.
> Resolve problems, software, and network. Performing backups and
restores.
> Scan all hard-drives using current Anti-Virus signature files.
> MS Outlook 2000,2003,2007 and 2010 installation and troubleshooting
> Also taking the PST files backup of the user.
> BlackBerry Phone Manage BES AND BIS Account.
> Video Conference Manage IP and ISDN Thru.
> Manage Apple I-Phone and Ipad.
> Ticketing Tools: HP Open View. Managing all problems in accordance
with Change
> Management processes. Also ensuring Incidents are resolved quickly and
effectively for
> Customers and maintaining defined SLA's.
> Installing, configuring & administering Win2000 Proffessional, WIN
2000 / WIN 2003
> Enterpriser.
> Configuring User Accounts, Configuring user profile, managing Account
and domain.
> Controller
> Provide Server Support like Adding, removing, or updating user account
information, resetting
> Passwords
> Work in Active Directory Environment, Creation of OU.
Educational Background: -
> Pursuing MSC IT from P.T.U Delhi 2010.
> MCSE form Roman Technology New Delhi.
> B.Com from M.J.P. Rohilkhand University Bareilly 2009
> Higher Secondary Passed from U.P. Board in 2006
> High School Passed from U.P. Board in 2004
Personal Details: -
Father's Name: : Late shri Ramesh Ram Chandani
Date Of Birth : 10th Aug 1989
Sex / Marital Status : Male / Single
Language Known : Hindi English
Hobbies : Listening Music & Making New friends
Date:
Place: New Delhi (Nitesh Ram Chandani)
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