Services Management
Resume:
Florence W. Ogonji
Buford GA 30519
**************@*****.*** or **************@*****.***
PROFESSION: Epic Consultant/ Healthcare Consultant / Trainer / Domestic Violence
Advocate/ Mental Health and Social Worker.
EDUCATION:
BS in Nursing/RN – Georgia Gwinnett College (Ongoing)
I.
Master in Healthcare Administration/Education –University of Phoenix (2012).
II.
BA in Counseling Psychology- University of Eastern Africa, Baraton (2005).
III.
Certificate in Computer skills – Johnson and Wales School of Technology (2001)
IV.
OTHER TRAININGS:
• 3 years of Healthcare, implementation and consulting combined experience.
• Epic Consultant skills in Resolute, Ambulatory, Inpatient, Beacon, MyChart, Cadence
• Family Team Meeting Facilitator and trainer
• Group Facilitator for Maternal Substance Abuse individuals
• Domestic Violence Advocate Core Competency
Work Experience
ST. Ritas Medical Center. Lima, OH (Epic Consultant) Jan-March 2013
• Design, build, and implement Epic applications including but not limited to,
Ambulatory, Orders, ClinDoc, OpTime, ASAP, and Resolute.
• Clinical Documentation and Medication Orders/Medication Administration
Record training
• System build, process design and testing for clinical documentation tools used by
clinicians, nurses and ancillary services in both a hospital setting and Ambulatory
setting
• System configuration and build experience with navigators, best practice alerts,
health maintenance, doc flow sheets, notes activity configuration, the MAR and
user security
• Knowledge of ambulatory physician and back office nursing and specialty
department clinical documentation workflows, care planning, and patient
education using Epic’s Ambulatory Clinical application
• Knowledge of inpatient physician and nursing workflows
• Documenting and developing communication documents for physician and
nursing staff
• Leading clinical workgroup system design and review sessions.
University Hospital, Cleveland OH (Ambulatory and In- Patient) May -Oct 2012
• Oversaw the project life cycle and budget for the EMR to include Change Management
and all aspects of the budget.
• Experienced in Medicaid enrollment and billing processes.
• Providing issue resolution and updates for the end users and working with other trainers
to make appropriate changes to the training materials
• Assisted Physician in documenting Medication Reconciliation
Supported Nurses on how to record patient vitals and system assessment
• Performed on phone troubleshooting at the command center.
• Assisted Provider to set up and utilize Smart tools, Smart set, Smart links and Smart issue
resolution and updates for the end users and working with other trainers to make
appropriate changes to the training materials.
• Support Provider on Log-in, navigate, use shortcuts, locate help, and log-out.
• Facilitating brain storming sessions and completed departmental walk through with
scenarios and exercises.
• Assist physician with progress note.
DBHDD- Creative Consulting Services (Support Coordinator) 2011-2013
• Oversees the Waiver and State funded case management process of the home and
community-based services for Developmental Disabilities.
• Works closely with State Quality Management System in follow up on the quality and
consistency of each Regions implementation and compliance of Individual Support Plans,
Supports Intensity Scale, Monitoring Reports, Health Risk Screening Tool and Ancillary
Notes, according to waiver and state policy standards of community development
services.
• Promotes customer satisfaction and assists Region with resolving stakeholder grievances,
complaints and inquiries.
• Lead and facilitate meetings in creating yearly individual service plan and budgets for
services provided to the individuals.
• Assist the MHDDAD regional office staff to move or remove a member from harm's way
in a crisis or emergency.
• Coordinate and transition individuals institutionalized in a nursing facility (NF) or
Intermediate Care Facility for the Mentally Retarded (ICFMR) who are targeted and
funded for placement in home and community based services.
• Assist the individual to identify and/or access Natural Supports as they transition into the
community.
• Counseling the individual and/or family about the Consumer Direction Option for Natural
Support, Enhancement service, and Community based services as requested by the family
or consumer.
• Serve as a liaison between all individuals in the team, providers and the regional office
• Investigates and resolves complaints from individuals, providers, families and other team
members involved.
• Review reports detailing quality of services and follow up with Region delivery and
implementation of corrective action plans.
Department of Family and Children Services (Investigator I&II/Family support/Adoption
Social worker) 2007-2011
Responding quickly in crisis situations involving children in an abusive/neglectful
•
situation.
Investigating referrals/complaints relative to alleged child abuse and/or neglect and
•
taking the necessary measures to protect children. Interviewing individuals associated
with a referral/complaint.
Examining children for signs of abuse or neglect.
•
Testifying in Court and preparing comprehensive reports of investigative findings that
•
support recommendations for appropriate action;
Documenting all relevant and appropriate information obtained; and completing all
•
required forms to ensure completeness of all documents and records.
Serving as liaison to social service agencies, schools, local law enforcement agencies,
•
and attorneys regarding reports and investigation activities of child abuse and neglect
cases.
Consult with and train staff on forensic interview skills and techniques.
•
Provide feedback to staff on effective investigation techniques from a law enforcement
•
perspective.
Investigates cases that are of a high profile or high-risk nature or require joint
•
investigation with law enforcement due to alleged criminal acts.
Accompany workers on investigations and be available to provide information on
•
criminal statutes and law enforcement procedures.
Work in a team, which involves helping with crisis situations relating to other
•
caseworkers’ assignments as well as following the directions of the courts and agency.
Educate clients in order to change previous behavior that has led to child abuse.
•
Removing a child from a dangerous situation or environment.
•
Intensive documentation both internally and externally.
•
Completing evaluations and recommendations appropriate or necessary to resolve family
•
emotional and/or physical stress situations, which cause child abuse or neglect.
Engaging families to identify their own strengths and needs to achieve safety for their
•
children while preserving the family.
Building community relationships with law enforcement agents, therapists, court
•
personnel, and representatives from various agencies and organizations.
Assists in the recruitment of foster and adoptive families.
•
Train foster and adoptive parents on issues of caring for abused/neglected children and
•
working with the child welfare system.
Verify licenses for foster and adoptive families for children in DFCS conservatorship and
•
those being placed through another state.
Provide ongoing support and case management services to foster and adoptive parents.
•
Makes regular home visits to the foster or adoptive home to meet with the family in order
•
to monitor and support them.
Monitor the foster or adoptive home for compliance with Minimum Standards for Child-
•
Placing Agencies.
Participates in the matching process where adoptive families are matched with children
•
waiting for adoption.
Assists adoptive families with the adoption process and participation at the adoption
•
consummation hearings and National Adoption Day.
In some cases, becomes the child’s caseworker after an adoptive placement is made in a
•
DFCS adoptive family.
• Attends numerous compliance training for trainers, court hearings, or other meetings on
children who are placed in foster or adoptive homes.
Penn-Mar Organization - Residential Supervisor (2006-2007)
• To oversee daily operations of residential home.
• Assist developing mental health case plans.
• Supervision of staff and residents, maintaining home in compliance with state
regulations.
• Responsible for abiding by and enforcing Penn-Mar's financial policy and budgeting
payroll expenses.
Other work experience
Covenant House -Volunteer Program Manager (2010-2011)
• Responsible for recruiting, training, supervising and evaluating volunteers serving the
shelters, residential oversight programs and the organization as a whole.
• Responsible for coordinating with all staff members while acting as liaison with
community organizations, education organizations, churches and the community at large.
• Coordinate the organization funding or grant proposal writing team.
• Locate and coordinate major gift and annual giving programs.
• Organize in house fundraising programs to raise targeted money for all in-house
programs.
• Plan and maintain a yearly calendar of activities and events that will be completed by
different volunteer groups both in and out the organization.
• Financial responsibilities of preparing budgets, monitoring expenses and financial
statements to meet revenue and budget targets.
Kenyatta National Hospital- HIV/AIDS Prevention and outreach Specialist (2003-2004)
• Coordinates HIV outreach and prevention activities to people at risk for HIV and/or for
those affected by or infected with HIV, in a variety of settings.
• Provide a specialized outreach and engagement services to high-risk substance abusers,
women, domestic violence victims, adolescences, sex workers and the community at
large in the Nairobi area.
• Coordinate and link infected individuals to collateral services, which reduce risks of HIV
transmission to others or re-infection and improve their quality of life, including: primary
medical care, nutrition specialist, behavioral health, and social services.
• Coordinate and facilitate trainings in local testing centers to educate other outreach
advocates on information needed and related to the various settings they are facilitating
prevention meetings.
Kenya Society for the Blind – Advocate and Rehabilitation specialist (2005-2006)
• Respond to intake referrals for new clients by visiting them in the community
• Completing intake paperwork and offering rehabilitation placements
• Assisting in proposal writing to donor company/organizations.
• Ensuring that blind children are registered and placed in a the school system
• Visiting blind children in their local schools to assess their progress and attendance.
• Completing home visits to follow up on any arising issues and ensuring stability.
• Offering rehabilitation to the blind individuals who visit the center.
• Participate in disability advocacy groups
References
1. Wale Olaraja
Epic Consultant Recruiter
*********@*****.***
Tel: 404-***-****
2. Sunil Juyanna
DBHDD - Creative consulting Services
Email:************@**************************.***
Tel: 404-***-****
3. Rose Edwards
Hall County Department of Family and children Services
Tel: 404-***-****
4. Penn-Mar Organization
10709 Susquehanna trail
Glen Rock
Contact this candidate