Manager Customer Service

*** **. ****** ***** 502-***-****

Shelbyville, Ky. 40065 E mail **************@*****.***

David Satterley

Summary of More than 18 years of experience in top level operations and project management.

qualifications Experience with managing more than 100 people on two production lines over two shifts including two

production supervisors, Line leads and S&R employees.

Able to relate to individuals at any level of business or management.

Effective problem solver. Organized. Team player. Ability to Multitask.

Extensive knowledge of Nordson Powder booths, Blu Surf burn off ovens and powder coatings pre

treatment systems.

Extensive knowledge of CMS production reporting, Multi Shift Production Scheduling, and inventory

management.

Extensive knowledge of Lean Manufacturing and 5S principles as well as continuous

improvement (Kaizen).

Extensive knowledge of the internal workings of a distribution warehouse including

product placement and rotation, Citrix dispatch and Pick director, and Employee

scheduling in two different warehouses.

7/2009 Present Pepsi Beverages Louisville,Kentucky

Employment Company

Product Availability Supervisor/Logistics Distribution and Transportation Supervisor

Oversee all operations on second shift including loading of all route and express trucks, preparation of BOL’s,

certification and audit (inventory control) of all outgoing product to existing customers and direct supervision of all

employees in a union environment.

1/2002 2/2009 Industrial Powder Shelbyville, Kentucky

Coatings, Inc.

Material Controls Manager

Control and supervise all aspects of production, manufacturing, sub assembly, shipping & receiving, production

scheduling, material controls, inventory management, customer service and employee direction over two shifts and

four production lines.

Work with new and existing customers such as GE, Maytag, Whirlpool, Ford, Chrysler, Mabe, Roll Forming, Johnson

Controls and Dana to develop a production schedule and ensure on time delivery of completed product as well as

maintain a healthy business relationship.

Work with all levels of management to continually improve both the production and quality process within the company

by utilizing lean manufacturing techniques.

Improved customer delivery rating and customer satisfaction rating from 95% to 100 % for 7 consecutive years.

1/1995 1/2002 Industrial Powder Shelbyville, Kentucky

Coatings, Inc.

Second Shift Production Supervisor

Control all aspects of production, manufacturing, sub assembly, quality assurance and shipping & receiving on

second shift.

Responsible for all employee direction including training, job assignment, hours worked, attendance, disciplinary

actions and adherence to safety, quality and production standards.

Worked with upper management as well as first shift supervisor to insure a smooth transition between shifts and to

resolve any issues that might come about.

Worked with second shift employees to increase sales per line hour by forty six percent, increase line efficiency to 100

percent, lower labor and material costs and lower in house reject rates to insure the company continually met or

exceeded all monthly and yearly forecasted budgets.

Developed new racking and racking procedures.

Developed in house sort teams (quality improvement teams) and production improvement

teams to reduce customer returns to less than one percent.

5/1999 – 6/2000 The Budd Company Shelbyville, Kentucky

Manufacturing Associate

Work as a manufacturing associate on several different metal stamping lines (pressroom) manufacturing automobile

parts including doors, fenders, hoods and body sides or work in the assembly section assembling parts stamped out

in the pressroom and prepping these parts for final shipment to several different automakers including Ford, Saturn

and BMW

1/1994 1/1995 Flora Cattle Company Versailles, Kentucky

Farm Manager

Control the overall workings of a beef cattle operation.

Managed other employees.

Maintained equipment upkeep and cattle well being

1/1993 1/1995 Industrial Powder Shelbyville, Kentucky

Coatings, Inc.

Line Worker

Work as a Production associate in a powder coating job shop where required hanging parts on or taking parts off of a

fast paced production line.

Education 06/1989 – 12/1995 University of Kentucky Lexington, Kentucky

06/1986 06/1989 Shelby County High School Shelbyville, Kentucky

Experienced manager in a fast paced environment

Skills Experienced in the area of senior management

Experienced in first line supervision

Experienced in managing customer relationships

Experienced in production scheduling

Experienced in line staffing and employee training

Experienced in quality control and improvement

Experienced in QS 9000 compliance

Experienced in CMS production reporting

Experienced in web based customer portals and windows

Computer experience in Microsoft Word, Outlook Express, Excel and RF Guns

Experienced in inventory management and cycle counts

Experienced in all aspects of Shipping & Receiving

Experienced in Citrix Dispatch and Pick Director

Certified Forklift operator

Contact this candidate