Customer Service Human Resources
Resume:
ANA AGOSTO
Estancias de Valle Verde ** Calle Riachuelo Manatí, PR 00674
Objective
OBJECTIVE: To broaden Global scope in Export & Import function by joining the International
Services Team and helping our business achieve its future goals and objectives. To help lead the
Global Export and Import team by focusing and achieving our business planning goals and
objectives.
Work Experience
BASF Agricultural Products de Puerto Rico, Inc. - Manatí
January, 1990 - October, 2012
Transportation Coordinator
• Coordinates all imports and exports, ship different Finished Goods, Bulk, Intermediate
Products, product samples and other materials to different BASF subsidiaries and/or
affiliates, in compliance with the different Corporate and Government Regulations (such
as Customs, FIFRA, DOT, IATA, IMDG and Dangerous Goods regulations, and others)
and International Regulations (ICAO, etc.).
• Shipping and receiving areas as well as all Transportation areas.
• Coordinate the US Customs imports entries in conjunction with US brokers, and act as
the plant liaison with US Customs. Generates all customs and government documents.
• Coordinates international and domestic shipments with maritime companies.
• Enters all shipping information in SAP system, generates and follows up on requisitions
in SAP System.
• Works with Microsoft Word, Excel, PowerPoint, Lotus Notes, and bar-coding system.
• Administers Federal Express, DHL and UPS accounts.
• Organizes filing of warehouse documentation, handles telephone communications, and
responsible for warehouse general correspondence, and miscellaneous duties.
• Negotiates for maritime and air shipment rate quotations.
• Provide technical support to the areas in the packaging preparation for such material to
ensure compliance with regulations.
• Participate in the company forecast, sales.
• Codify all invoices for payment and maintain a program for all paid invoices.
• Participate in Time Management system (payroll for all employees in Warehouse).
• Established and provided excellent and reliable human relations and customer service to
internal and external customers.
• Maintain and develop positive business relationships with a customer's key personnel
involved in or directly relevant to a logistics activity. Develop an understanding of
customers' needs and take actions to ensure that such needs are met.
• Direct availability and allocation of materials, supplies, and finished products.
• Collaborate with other departments as necessary to meet customer requirements, to take
advantage of sales opportunities or, in the case of shortages, to minimize negative
impacts on a business.
• Review logistics performance with customers against targets, benchmarks and service
agreements.
• Support the development of training materials and technical manuals.
Resume
Ana Agosto
Page 2
• Stays informed of logistics technology advances and apply appropriate technology to
improve logistics processes.
• Redesign the movement of goods to maximize value and minimize costs.
• Manage the logistical aspects of product life cycles, including coordination or
provisioning of samples, and the minimization of obsolescence.
• Resolve customer complaints regarding sales and service.
• Direct, coordinate, and review activities in sales and service accounting and
recordkeeping, and in receiving and shipping operations.
• Record numbers of containers stored at disposal sites, and specify amounts and types of
equipment and waste disposed.
• Create new product in the PTA system and create the barcode label.
Kelly Services, Inc. - Roche Products, Inc. Manatí, P.R -
January, 1989 - December, 1989
Human Resources Secretary
• Responsible for typing confidential documents, personnel files, exempt personnel
evaluations, savings plans, Christmas Club, travel arrangements, and others.
• Worked with Data Entry, Lotus 1-2-3 and DW4.
• Administer compensation, benefits and performance management systems, and safety and
recreation programs.
• Provide current and prospective employees with information about policies, job duties,
working conditions, wages, and opportunities for promotion and employee benefits.
• Oversee the evaluation, classification and rating of occupations and job positions.
Kelly Services, Inc. - DuPont Electronics, Inc., and DuPont Agrichemicals, Manatí, P.R.
January, 1988 - December, 1988
Human Resources Secretary and Engineering Secretary
• Prepare reports and document project activities and data.
• Manage the employee’s record for the Health Department.
• Travel arrangements.
• Switchboard
Kelly Services, Inc. - Warner Lambert, Inc. – Vega Baja, PR
January, 1987 - January, 1988
Pharm-Tech Secretary
Resume
Ana Agosto
Page 3
• Responsible for typing confidential documents, batch records, protocols, SOP's, and
general department correspondence, work orders, purchase requisitions, international
communications, travel arrangements and a thesis project among others.
Kelly Services, Inc. - Sterling Pharmaceuticals, Inc. Manatí, PR
January, 1986 - December, 1986
Pharm I, II, III Secretary, Engineering Secretary
• Responsible for typing confidential documents, batch records, protocols, SOP's, prepare
documents for FDA Validation, general department correspondence, work orders,
purchase requisitions, international communications, and travel arrangements.
Education
University of Puerto Rico - Rio Piedras . PR
January, 1990
Bachelor Degree - Administration, Secretarial Science
Advance Electronic and Computer College – Santurce, PR
January, 1981
Diploma - Information Systems
Fully bilingual: English and Spanish
QUALIFICATIONS:
FIFRA, IMDG, IATA, 49 CFR, DGI and DOT
Certification.
Computer literate in Microsoft Word, WordPerfect,
Excel, Lotus 1-2-3, Power Point, Harvard Graphics, SAP
System, AES (US Census Bureau)
Good public relations and other desirable clerical duties
Excellent interpersonal skills
Knowledge in maintaining and troubleshooting
facsimiles machine, photocopiers, and general office
equipment
Contact this candidate