Customer Service Manager
Resume:
Julie R. Wright-Morehead
South Haven, MI 49090
616-***-**** or
*************@*****.***
Career Objective: Seeking a Manager, Executive Secretary, Administrative
Assistant or Customer Service position.
Education: Union City High School, Union City MI 49094. Graduation
Date: 1990/Diploma. Studied: Accounting, Tying I II III,
Business Math, Algebra, Word Processing.
Calhoun Area Vocation Center, Battle Creek MI 49018.
Graduation Date: 1990/Certificate of Completion. Classes:
Clerical and Marketing Education. Studied: Typing,
Computers, 10-key, Economics, Cash Handling, Selling
Techniques, Alphabetical filing, Sales Displays.
Kellogg Community College, Battle Creek, MI. Courses:
Introduction to Business, Sociology, Economics, Statistics.
Kaplan University, Davenport IA. Internet based
Major: Bachelors of Art & Science with emphasis on
Psychology.
Employment History: May 2011-June 2011 Permanent Lay off
Lakeshore Premium Financing, 614 Maple Street, South
Haven, MI. 49090. 269-***-****.
Position: Invoicing including pulling information from
numerous different spreadsheets for up to 8 separate selling
agents, figuring commissions and keeping a running
commission/activation schedule.
February 2010 – May, 2011
Admiral Discount Tobacco, 1675 Phoenix St., South
Haven, MI 49090. 637-3266
Position: Store Manager. Job Responsibilities: Oversee
daily operations of the store, Scheduling, Payroll, Ordering,
Accounting for and Receiving Inventory, Daily Inventory
reports and deposits, Interviewing and hiring of new
employees, ensuring employees are doing their specified
daily duties, Customer Service.
September 2002-August 2007
Position: City of Fennville, City Clerk
222 South Maple Street, Fennville, MI 49408, (269)561-
8321. Supervisor: Claude Rummer/Mayor
Job Responsibilities:
Oversee operations of the City departments and activities.
Assists the Finance Committee with the annual operating
budget
Served as the clerk to a 7 member city commission.
Responsible for the preparation of agenda packets,
resolutions, ordinances and related documents seeking legal
counsel and review as needed
Implements policies, procedures, ordinances and programs
set forth by the Commission
Maintains all Utility (water/sewer) accounts, collects and
refunds water deposits, generates final and quarterly
billings.
Responsible for all Local and State Elections, updating
QVF files along with staying current with Election Laws.
Work closely with the Planning Commission and the
Downtown Development Authority on all zoning issues.
Custodian of the City Seal and the City Charter.
Supervisor of the Deputy Clerk & Treasurer.
Freedom of Information Act Officer.
Assisted the Treasurer with property taxes, payroll and
accounts payable/receivables.
Created and updated the City Website.
Responsible for the Ctiy Cemetery such as selling plots
arranging burials via maps and Cemetery Software.
Software used: Microsoft Word, Excel, Publisher,
Powerpoint, Front Page, BS&A Utility, General Ledger,
Payroll, Cash Receipts, Cemetery, Springbrook Software.
Have some experience with QuickBooks and other
independent software.
September 1998-December 2001
Southern Michigan Bank & Trust, Coldwater MI 49036.
517-***-****. Supervisor: Becky Omo
Position: Customer Records
Job Responsibilities:
To assist internal and external customers by phone or in
person with their question or concerns and to find them a
solution to any problems they might have. Daily jobs
performed: Taking care of the Official Checks and the
Certificates of Deposit. To issue Certificate of Deposit
interest checks. Enter all maintenance for all seven official
check accounts. Reconcile all official check accounts with
the check reconciliation system and to do daily
maintenance on all accounts. Do all daily ACH returns to
the Federal Reserve, along with all check adjustments to
the Federal Reserve.
Honors and Activities: I previously served as the Secretary/Treasurer to the
Fennville Emergency Services Committee for over four
years. I attended quarterly meetings, responsible for
financial statements, transcribe and distribute minutes and
any other pertinent information.
Business References: Jon Joynson, Former Femmville City Commissioner. W.
Main St. Fennville, MI. 269-***-****.
Email: ************@*****.***
Claude Rummer, Former Fennville City Mayor, 207 Reynolds St., Fennville, MI
Lisa Sheaffer, Former Fennville City Treasurer, Allegan, MI 269-***-****
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