Customer Service High School

Location:

Posted:

March 24, 2013

Geraldine A. Semanscin

Cheektowaga, New York 14227

*******@*****.***

OBJECTIVE:

To obtain a position where my work experience and dedication will be an

asset to my employer. I seek a position with long-term security and

opportunity for advancement.

EDUCATION:

Kensington High School, Buffalo, New York, 1972

Business Major

EXPERIENCE:

Collection Representative (December 1994 - March 2013)

Buffalo Medical Group, P.C., Buffalo, New York

. Answered telephone calls from patients regarding patients' self-pay

balance.

. Responsible for 95-170 accounts per week.

. Made follow-up phone calls to delinquent patients regarding their

balance.

. Set up payment plans for patients that required a longer period of

time to make their payment. Financial hardship plans for patients

denied by Medicaid.

. Posted self-pay and collection agency payments and/or adjustments

. Assisted in the preparation of the lists sent out to the physicians

for their approval in sending accounts to collection.

. Recommended accounts to be turned over to collection agency

. Instituted small balance write-offs.

. Developed standard letters to send to patients on specific issues.

. Attended reimbursement and customer service seminars.

SPECIAL SKILLS

. Medical Terminology course

. Word Perfect

References available upon request.