Engineer Manager
Resume:
HARISH BHAVSAR
Email : **********@*****.***
PROFESSIONAL EXPERIENCE
Over Twelve (12+) years of extensive hands on experience Network Engineering / Design and
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Network Infrastructure used to provide WAN Connectivity.
Sound knowledge and Proficient with network hardware and technologies including routers,
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switches, bridges, hubs, Ethernet, fast Ethernet and also basic security with Access lists (ACL’s).
Administration of CISCO IOS on routers (2500, 4000, 4700, 6500, 7206).
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• Adept at planning, designing, implementing, integrating, managing, supporting LANs and
WAN’s with diverse platforms.
Network Protocols & Technologies: TCP/IP, RIP, OSPF, EIGRP, HSRP, VRRP, GLBP, BGP, IS IS
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(basics), VLAN, ISDN, Frame relay, MPLS, VPNs.
Efficient in Knowledge of Routing Protocols and Understanding of OSI Model/IPv4, IPv6 &
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Subnetting.
Proficient with various applications, services and network management tools including FTP,
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Telnet, Ping, DNS, DHCP, Network Monitor, ARP etc.
Install and configure LAN and WAN networks using PPP, HDLC, ISDN, Frame Relay, MPLS,
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EIGRP, OSPF and RIPv2, implemented on Access Networks and Metro Ethernet Networks.
Diagnose Layer1, Layer2 and Layer3 fault related cases by effectively utilizing software
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diagnostics or tools Ex: OPNET and sniffer other network/product utility programs wherever
possible.
Configure & Maintain of LAN, WAN, VPN’s of Cisco Routers for End Users
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Install and configure Virtual Private Network (VPN’s).
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Efficient in installing & Configuring Serial Link, Frame Relay and ISDN networks.
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Install and Configure Cisco Call Manager (aka CUCM), Unity Connection for VoIP telephony.
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Manage and support for escalated issues regarding VOIP service to customers and agents.
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Knowledge in Documenting and preparing the Process related Operational Manuals.
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Knowledge in Monitoring and analyzing the load balancing the network traffic using MRTG.
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Ensuring network availability, vendor management, fault management
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Experience in relating the theoretical OSI Networking Model to practical networking scenarios.
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Fluent in computer software packages like MS Office (Word, Excel, and Visio) and also ORACLE
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for accounting purposes.
Communicating and managing relationship with external & internal customers and ensuring
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customer satisfaction of service delivery in accordance to their quality & consistency of
Statements of Work & Service Level Agreements.
Supervised permanent and contract personnel. Excellent communication skills with an ability to
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interface at all levels.
Strong general management, negotiation, inter personal, communication and team building skills.
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PROFESSIONAL CERTIFICATIONS
Cisco Certified Network Professional (CCNP) BCRAN Completed
Cisco Certified Network Professional (CCNP) BSCI Completed
Cisco Certified Network Associate (CCNA) Cisco ID: CSCO10102807
Cisco Certified Network Associate (CCNA) Cisco ID: CSCO10102807
Cisco Certified Network Associate (CCNA Security) Cisco ID: CSCO10102807
Juniper Certified Network Associate ( JNCIA JUNOS)
Juniper Certified Network Specialist ( JNCIA ENT)
SKILL SET
Signaling and Protocols : TCP/IP, RIPV2, EIGRP, OSPF, BGP, STP, DHCP, VTP, PPP, HDLC,
FRAME RELAY, DTP, NTP, Inline power (802.1d), CDP and LLDP
Access control Lists (ACL’S).
Routing and Switching : Routing and switching, including BGP, OSPF, EIGRP, RIP, VRRP, HSRP,
GLBP, VLAN's, VTP, VPN, Tunneling, Spanning tree, 802.1Q Trunking,
Frame Relay, MPLS.
Networking Equipment : Cisco Routers: 1800, 2600, 2500, 2800, 2900, 3800, 3900, 4500, 6500,
7200,
12k, Cisco Switches: 2900, 3500, 3750, 4500, 6500, and 7200,
LAN/WAN Technologies : Ethernet, Fast Ethernet, GigE, Fast Ether channel, PPP, Frame Relay,
MPLS, ATM, DNS, DHCP,TCP/IP
(CUPS), Unified Personal Communicator (CUPC), Voice gateways
Quality of Service (QOS) : Classification and Marking (CoS, ToS)
Network Configuration : Cisco CLI and SDM configuration, Cisco Works.
System/OS : Microsoft Windows (NT, 2000, Pro, XP, Vista, 7) & Mac OSX 10.6.
Software’s : C language, MS Office (Word, Excel, Visio)
ORGANIZATIONAL EXPERENCE
HP (Autonomy) Chicago, IL Apr Mar 2013
Job profile:
• Routers, switches network monitoring and management devices, load balancing and other network
hosting equipments
• Worked as part of a Team for Cisco Product Support. Troubleshooting by providing relevant
knowledge base articles and other information.
• Configured, Upgrade, Maintained, and Troubleshoot Corporate Cisco Call Manager, and Cisco
Unity.
• Member of the VOIP Network Design, Architecture, and Tuning team.
Verified user lists by comparing CCM information with corporate directories.
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Manage and support for escalated issues regarding VOIP service to customers and agents.
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Provided CCM configuration for new sites, adds, moves and changes.
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Prioritize criticality of case and resolve in quickest manner possible.
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Perform LAN, IP and networking troubleshooting and configuration for residential and small
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business customers.
• Configure networking infrastructure such as routers, Ethernet switches, hubs, firewalls,
authentication protocols and procedures.
• Assist customers with installation and configuration of Voice Over IP, Video Over IP and DSL
products on their Small Office/Home Office or personal broadband network,
• Experience with IP Routing, BGP, HSRP and QoS concepts like traffic Policing and Shaping.
• Perform call analysis of SIP/RTP protocols to determine call failure such as echo, jitter, BW usage,
MOS, QOS, one way audio, etc.
• Implemented strategies to improve product quality, process quality and metrics establishment.
Worked to implement test automation.
• Implementing, Troubleshooting and coordinating with different Telco’s for restoration of WAN
circuits/MPLS/LAN/ Desktop.
State Farm Insurance, Bloomington,IL Feb 06 Apr 2012
Designation: Voice Engineer
Job profile:
• Configured, Upgrade, Maintained, and Troubleshoot Corporate Cisco Call Manager, and Cisco
Unity.
• Member of the VOIP Network Design, Architecture, and Tuning team.
• Design, implement and/or troubleshoot all of the following Cisco AVVID/VoIP products: Cisco
CCM, Unity, IPCC, Conference Connection, Cisco 7606, 6509, 4507 and 3560 (EIGRP, BGP,
MPLS, and QoS).
• Verified user lists by comparing CCM information with corporate directories.
• Manage and support for escalated issues regarding VOIP service to customers and agents.
• Provided CCM configuration for new sites, adds, moves and changes.
Johnson & Johnson Raritan, NJ Aug –Dec 2011
Designation: Network Engineer
Job profile:
Led multiple projects to upgrade software (IOS) across all Cisco platforms for 2921 devices in
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North America, Canada and Latin America.
Implement MPLS between data centers utilizing Cisco routers & switches
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Managed the process within Network Operations to identify and remediate Cisco security
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vulnerabilities.
Coordinated efforts with Global Engineering to ensure all network devices conformed to defined
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network standards.
Scheduled proposed network changes and worked with major business units to identify their
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impact.
Delegated projects to other team members and ensured their successful completion.
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Led multiple projects to B2B Firewall Migration from PIX Firewall to ASA 5550
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AT&T Piscataway, NJ Aug 1998 2011
Designation: Network Engineer
Job profile:
• Implement LAN/WAN for Market Data utilizing Cisco 7206s/4006s, (eigrp, ospf,).
• Implement ATM/Frame Relay/MPLS between data centers utilizing Cisco routers & switches.
• Administration of CISCO IOS (11.0, 12.0 and 12.1) on routers (2500, 4000, 4506, 6500, 7204).
Configuration of interfaces for T3, T1, Ethernet and DSL, NAT; Access Lists; RIP, OSPF. Regular
• Trouble shooting using various command tools on CISCO routers and network segments at various
OSI layers. Maintenance of Cisco 2500, 4000, 7206 series routers.
• Configuration of HSRP for hot standby routing, on dual redundant CISCO 7206 routers.
Maintained complex LAN/WAN networks with several VLANS and provided support for routing
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protocols and also providing secure sessions over internet using IPSec and SSL encryption.
Configured VLAN’s with 802.1q tagging. Configured Trunk groups, ether channels, and Spanning
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tree for creating Access/distribution and core layer switching architecture and also for security.
Worked with the basic communication protocols like TCP/IP
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Configured and troubleshoot VLAN, VPN, VTP, Spanning tree protocol (STP) and Trunks.
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Managed IP addressing and implemented IP Access Lists.
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Managed the network using Cisco Works and made changes to the existing configuration and
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monitoring the effect of those changes.
Design, implement and/or troubleshoot all of the following Cisco AVVID/VoIP products: Cisco
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CCM, Unity, IPCC, Conference Connection, Cisco 7606, 6509, 4507 and 3560 (EIGRP, BGP,
MPLS, and QoS
Perform call analysis of SIP/RTP protocols to determine call failure such as echo, jitter, BW usage,
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MOS, QOS, one way audio, etc.
Configured, Upgrade, Maintained, and Troubleshoot Corporate Cisco Call Manager, and Cisco
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Unity.
Provided CCM configuration for new sites, adds, moves and changes.
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Provide technical support, operations and problem resolution of network and systems
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infrastructure as required, including 24x7 on call support.
Implemented and configured Cisco routers and switches in a simulated enterprise network
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comprised of several separate locations utilizing 10+ routers and switches. Worked on console and
remote configuration of Ethernet/serial interfaces, implementation of BGP, RIP and IGRP routing
protocols, authoring access lists, configuring VLANs, setting up Frame Relay and PPP/CHAP
authentication, initiating Telnet sessions, and implementing password security.
Metropolitan Institute of Technology (M.I.N.T), NJ January 1997 August 1998
• Routers, switches network monitoring and management devices, load balancing and other network
hosting equipments
• Worked as part of a Team for Cisco Product Support. Troubleshooting by providing relevant
knowledge base articles and other information.
• Verified user lists by comparing CCM information with corporate directories.
• Manage and support for escalated issues regarding VOIP service to customers and agents.
• Provided CCM configuration for new sites, adds, moves and changes.
• Prioritize criticality of case and resolve in quickest manner possible.
• Perform LAN, IP and networking troubleshooting and configuration for residential and small
business customers.
• Configure networking infrastructure such as routers, Ethernet switches, hubs, firewalls,
authentication protocols and procedures.
• Develop unified communication strategies and architectures.
• Assist customers with installation and configuration of Voice Over IP, Video Over IP and DSL
products on their Small Office/Home Office or personal broadband network,
• Experience with IP Routing, BGP, HSRP and QoS concepts like traffic Policing and Shaping.
• Perform call analysis of SIP/RTP protocols to determine call failure such as echo, jitter, BW usage,
MOS, QOS, one way audio, etc.
• Implemented strategies to improve product quality, process quality and metrics establishment.
Worked to implement test automation.
• Implementing, Troubleshooting and coordinating with different Telco’s for restoration of WAN
circuits/MPLS/LAN/ Desktop.
LCS Industries Inc, NJ 07012. October 1995 January 1997
Computer Print Operator
Set up Siemens’s laser printers under MIRUS environment.
Morcom Inc, NJ 07072 January 1991 October 1995
Computer Print Operator
IBM 4381 operation systems running under MVS/TSO application.
Television Broadcasting Station, INDIA. May 1983 December 1990
Broadcast Engineer
Worked with Satellite and Microwave Transmission set up.
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Doing Independent Lighting according to studio floor plans and producer’s requirements
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Performing electronics, news, gathering duties with engineering set up.
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Perform duties in Vision Mixer operation
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Covered the live coverage of Cricket Test Match played in Nagpur, Bangalore with the Broadcast Team
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Performed duties in Audio Console
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Performed duties in Camera Control
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Performed maintenance duty on VCR and Cameras
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EDUCATION
Metropolitan Institute of Technology (M.I.N.T), Jersey City, NJ
Certificate in Networking Technology, 1998.
Bachelors Degree in Electronics – University of Gujarat, India.
PERSONAL: U.S. Citizen.
REFERENCES: Available upon request.
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