Customer Service Sales

LaCreasha Powell *** Turtle Creek Dr., Missouri City, Tx 77489

Email: ***************@*****.*** Cell: 713-***-****

Highly personable and professional Receptionist with over 5 years’ experience in the Clerical/Customer Service

industry. An effective communicator, energetic, and efficient, with a talent for multitasking and prioritizing, without

losing attention to detail. A savvy self-starter, passionate about customer service and readily approaching each

opportunity with the mindset of exceeding customer expectations. A combined knowledge of customer service, and

administrative services and committed to creating experiences rather than simply providing service.

PROFESSIONAL EXPERIENCE

Hotel Sorella

Hotel Receptionist/ PBX Operator

August 2009 to January 2012

• Greet and assist customers with requests throughout the day

• Assisted with updating reservations prior to arrival

• PBX: Answered all incoming calls and directed them to the proper

channels

• Handle all inquiries and requests to insure guest’s satisfaction

• In charge of all hotel rates throughout the Houston Area

• In charge of taking all food and beverage orders and making sure

guests receive their orders in a timely manner

Montage Hair Design

Receptionist

March 2005 to April 2007

• Answered all incoming calls to salon to assist clients with appointments, cancellations, and any questions

regarding the salon.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Interacted with customers and retail sales to follow-up on shipping statuses and expedited orders.

• Operated a POS system to itemize and complete an average of 15-20 customer purchases.

• Maintained cleanliness and presentation of stock room and salon floor.

Jackson Hewitt Tax Services

Receptionist

January 2003 to February 2005

• Greeted all incoming clients into the office for tax preparation.

• Answered all incoming calls regarding office information such as location, directions, hours

and required documents.

• In charge of preparing all client information kits before they were given to the clients to be

filled out before being submitted to the tax preparer.

• In charge of making all calls to the clients for refund pickup.

• Assisted client in final review of sensitive documents before departure from office.

SKILL HIGHLIGHTS

Microsoft Office skills, Mitel switchboard system, Inter-Tel multi-line phone systems,

Thunderbird, and Outlook email, faxing, copying, and scanning.

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