Customer Service Sales Representative

Dennis Jay Schaibly II

*********@*****.***

Telephone: 901-***-****

Home Address

*** ***** *****

Southaven, MS 38671

United States

OBJECTIVE To obtain a challenging position in the field of Management,

Marketing or Safety that utilizes my education and experience.

EDUCATION Bachelor of Science in Business Administration

Graduated: May 2009

Focus: Marketing

The University of Southern Mississippi, Hattiesburg, MS

RELEVANT Creative Marketing

COURSEWORK Business Communication

Consumer Behavior

Marketing Research

Marketing Management

EXPERIENCE

August 2009 - Facilities Performance Group Memphis, Tennessee

January 2013 Safety and Quality Manager

Maintain OSHA reporting for all projects nationwide

Maintain ISO Quality Management System for all projects

Promoted twice during three year tenure

May 2009 - June Howard Technology Solutions Ellisville, Mississippi

2009 Inside Sales Representative

Manage Customer Accounts

Maintain Customer Relations

Telephone-based Cold-call Selling

April 2008 - Books-A-Million Hattiesburg, Mississippi

January 2009 Customer Service Representative

Performed monetary reconciliation

Assisted in the training of new hires

Performed numerous activities above and beyond the primary

responsibilities

SKILLS Operating Systems - Windows XP, Vista & 7, Apple OSX

Software - Adobe Photoshop, Adobe Audition, Adobe Image-ready,

Microsoft Office: PowerPoint, Microsoft Office: Word, Microsoft

Office: Excel, JASC Paintshop Pro, Word Perfect, Industrysafe,

Adobe Acrobat, Microsoft Visio.

Certifications - Osha 30 hour training, ISO 9001:2008 Auditor

Training.

ADDITIONAL Promoted twice with last employer. Prior to promotion, duties

EXPERIENCE included operations management and direct service management,

project planning, and customer satisfaction management. Previous

position included responsibility for over 300 employees,

managers, and supervisors.

REFERENCES Available upon request.

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