Customer Service Account Executive

Joseph D. Quinn Phone: 856-***-****

*** ******* ****, **********, ** 08020 Email: *******@***.***

POSITION DESIRED: Network Engineer

QUALIFICATIONS

MSCE Certified and possesses an in-depth knowledge of PC hardware/software installation,

troubleshooting, maintenance and configuration including routers, bridges and switches. Working

knowledge of Windows XP, 2000, Server 2003, Windows 7 client network configuration,

Windows Server OS's, Active Directory, and Group Policy.

Technology Service Technician II and Team Leader for fast paced service team and is responsible

for MFP support including hardware/software installation, repair requests, maintenance,

mentoring and technical support. Mentor and support field technicians while balancing work load

to provide equitable distribution of calls to meet and exceed our customers and corporate

expectations.

Increased productivity by 15% percent and reduced operating costs by 20% percent by

implementing proven best practices and exceeding monthly performance goals consistently for

FY 2011 and FY 2012.

Joseph D. Quinn Phone: 856-***-****

268 Genesee Road, Clarksboro, NJ 08020 Email: *******@***.***

Experience and Work History

2/10 Technology Service Tech II / Team Leader, Ricoh Americas Corporation

To Present

Works in faced-paced field environment maintaining printing and scanning

systems. Solves simple and complex network problems on servers, pc’s, switches

and proprietary applications. Has working knowledge of XP, 2000, Vista, Win 7

and Server. Extensive mfp and printer repair, connectivity and maintenance.

Collaborates with clients IT administrators and support staff.

Responds promptly and prioritizes call load. Provides team leadership, mentoring

and first-line of support to clients and service staff. Successfully troubleshoots

and resolves motherboard, controller and hard drive failures.

Fosters a positive customer service approach to service problems and provides

technical support to service staff and client base.

5/08~2/10 Senior Field Technician, Keystone Digital Imaging

Configure and connect network MFP’s, printers and scanners to customer’s

networks in server-based and peer-to-peer PC and Mac environments.

Create scan-to-email and scan-to-folder document capture with secure

authentication. the Perform address book backup and restoration, field

installation, maintenance, troubleshooting and repairs on all multifunctional

products Provide technical field support and mentoring to fellow colleagues and

coordinate with sales department for new business leads and upgrades.

6/07-5/08 Account Executive, Konica Minolta Business Systems

Business-to-business copier and solutions sales

5/04~6/07 Account Executive AE1, Ricoh Business Systems

Promoted to Account Executive, AE1 for the Gloucester and Camden County New Jersey

regions, responsible for new business, prospecting and development including; cold calling;

scheduling client introductions and meetings and preparing presentations, proposals and bid

specifications to strategically win new business and maintain current account base.

Joseph D. Quinn Phone: 856-***-****

268 Genesee Road, Clarksboro, NJ 08020 Email: *******@***.***

4/00~6/04 Field Service Representative IV, Ricoh Business Systems

Configure and connect network MFP’s, printers and scanners to customer’s

networks in server-based and peer-to-peer PC and Mac environments. Create

scan-to-email and scan-to-folder document capture with secure authentication.

the Perform address book backup and restoration, field installation, maintenance,

troubleshooting and repairs on all multifunctional products Provide technical

field support and mentoring to fellow colleagues and coordinate with sales

department for new business leads and upgrades.

7/91-4/00 Senior Field Manager, Rayshire Inc.

Field service and setup of copiers, printers and faxes in a network environment as

stand alone or fully networked multifunctional systems.

Run cable drops from patch panels and hubs to print servers.

EDUCATION

9/90 to 5/91 CHI Institute Computer Systems

Technology,

10/99 to 6/00 Camden County College MCSE, MCP

1/95 to current Ricoh University Business Development Training and

Numerous Technical Courses

Certifications

• MCSE, Microsoft Certified Systems Engineer

• MCP, Microsoft Certified Professional

• Numerous Ricoh and EFI Technical Industry Certifications

Security Clearances

• FBI Background Check

• State of Pennsylvania Background Check

• School District of Philadelphia

Awards and Recognition

• Top Technician of The 3rd Quarter 2009

Interests and Activities

• Member of the Simeone Foundation Automotive Museum

• 3rd Degree Member of The Knights of Columbu

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