Customer Service Representative

ALICIA I. LIBURD

**** ** ** ******

PEMBROKE PINES, FLORIDA 33025

954-***-**** (Cell)

OBJECTIVE

To empower my professional growth through dedication, assertiveness and self-motivation

EMPLOYMENT

HIP ADMINISTRATORS, HOLLYWOOD, FLORIDA

SEPTEMBER 2009 – PRESENT – CUSTOMER SERVICE REPRESENTATIVE

Verify and gather information to determine primary and secondary insurance and streamline the

claims process.

OCTOBER 2003 – MAY 2008 – CUSTOMER SERVICE SPECIALIST

Assisted members and providers with inquiries regarding eligibility, claims and billing issues.

METRO PCS, HOLLYWOOD, FLORIDA (VIA CAREER XCHANGE)

OCTOBER 2002 – JANUARY 2003 – CUSTOMER SERVICE REPRESENTATIVE

Greeted, assisted and guided customers to appropriate representative based on the customer’s

situation

METRO DADE AVIATION DEPARTMENT, MIAMI, FLORIDA

May 2002 – August, 2002 – SUMMER INTERN

May 2001 – November 2001 – INTERN

May 2000 – August 2000 – SUMMER INTERN

June 1999 – August 1999 – SUMMER INTERN

Assisted secretaries and other personnel with a wide range of office duties, including but not limited

to, typing and filing, answering the phone; demonstrated organizational skills and the ability to work

independently.

H&M HEALTH SERVICES, HOLLYWOOD, FLORIDA – March 2000 – May 2000

Operated multi-line switchboard and performed other office duties, including but not limited to,

typing and filing.

EDUCATION

BROWARD COMMUNITY COLLEGE, HOLLYWOOD, FLORIDA

2000 to 2002 – Undergraduate Studies, Business Administration

JOHNSON & WALES UNIVERSITY, MIAMI, FLORIDA

Fall 1999 – Undergraduate Studies, Business Administration

MIRAMAR SENIOR HIGH SCHOOL, MIRAMAR, FLORIDA

Diploma – June 1999

COMPUTER EXPERIENCE & OTHER TRAINING

CSS system, Microsoft Word, Word Perfect 5.1, Microsoft Excel and Lotus, Telephone skills

certificate

REFERENCES AVAILABLE UPON REQUEST

1

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