Duties: Receive, process and dispatch ambulances to various types of calls within the city of Wilmington and to outside hospitals/facilities/homes throughout the tri-state area. Utilize a computer aided dispatch system to process and retrieve information needed for the call. Have regular dealings and interaction with ems crews, hospital staff and the general public. Prioritize incidents from most serious to least serious in nature for transport. I handle daily administrative tasks such as making daily shift rosters, unit pre/post check sheets, glucometer checks, update vehicle boards and oversee all of the dispatchers, training and billing for the department.

HMS World/Dept of Defense (DOD) Philadelphia Naval Yard DOD Dispatch Center

4700 South Broad Street, Building 29

Philadelphia, PA 19112

1-215-***-****

LT. Chester Poole, 1-856-***-****

Position: Dispatcher November 2009 to January 2011

Duties: Receive and dispatch calls for the DOD fire and Police Departments on the Naval Base. Provide various information requests to callers for information on the base as well as have regular dealings with the city of Philadelphia dispatch centers for mutual aid request coming on the base. Monitor fire, burglar, elevator and trouble alarms for all naval buildings on the base and view cameras of certain specialty areas within the base. Follow all guidelines in log and reporting for all calls that are assigned. Keep all dispatch certifications current as well as having a Secret Government Clearance.

Havre De Grace Police Department

715 Pennington Avenue

Havre De Grace, MD 21078

1-410-***-****

Position: Communications Operator September 2009 to November 2009

Duties: Receive and dispatch police related calls to police officers by utilizing a computer aided dispatch system. Process police officer requests through MILES/NCIC computer system. Handle general informational request from the public by phone or walk-in to the station. Assist in handling all after hour notifications for city government requests.

IEM Inc.

5240 Hoadley Road

Edgewood, MD 21010

Edgewood Area-Aberdeen Proving Ground

1-410-***-****

Andrew Tacka, Manager

Position: Operations Center Specialist September 2008 to September 2009

Duties: Receive and disseminate all types of chemical movement/destruction of product in the United States. Work on compiling data and forwarding to various military officials and agencies that would be dealing with this incident. Receive any complaint out of the ordinary on any military base and process the information in the operations center. Worked with both secret and non-secret computers while processing information. Maintained a secret clearance while handling the tasks associated with position.

Cecil County Department of Emergency Services

107 Chesapeake Blvd. Suite 108

Elkton, MD. 21921

1-410-***-****

Keith Sinclair, Captain

P/T: February 2007-August 2007 F/T: August 2007-Spetember 2008 ***Came back out of retirement and then retired again 2008***

Position: Dispatcher III/FTO

Duties: Answer all emergency and non-emergency calls for service, dispatch Fire, Police and EMS for response request. Provide medical instruction over the phone to caller’s, utilize a computer aided dispatch system as well as a Vesta phone and mapping system. Have regular interface with the public and various outside organizations and mutual aid counties. I handled the geography and waterway training of all employees and assisted in the training of the new employees.

Kent County Department of Emergency Services

104 Vickers Drive, Unit D

Chestertown, MD 21620

1-410-***-****

Gregg Bird, Chief of Communications

P/T: December 2003-October 2005 F/T: October 2005-August 2007

**Resigned to go back to Cecil County Emergency Services**

Position: Shift Supervisor ad Training Coordinator

Duties: Managed day to day operations of the shift, received all emergency and non-emergency calls for service and provide medical instruction over the phone. Dispatched Fire, EMS, and Police units to various emergencies. Utilized a computer aided dispatch system and Vesta phone system for handling all requests. Interfaced regularly with the public, and mutual aid counties. Oversaw the training for all new hires as well as making sure current certifications were up to date for all regular employees. Served on the committee to purchase the new CAD system and on the interview team for new employee hires.

Cecil County Department of Emergency Services

107 Chesapeake Blvd, Suite 108

Elkton, MD 21921

1-410-***-****

Keith Sinclair, Captain

Hired: Dispatcher May 1984

Promoted to Shift Supervisor August 1988

Voluntary Demotion to Senior Dispatcher February 2004 (Medical)

Promoted to Shift Supervisor October 2004

Retired as Shift Lieutenant October 2005

Duties: Managed day to day shift operations. Dispatched Fire and EMS units to various incidents. Provided medical instruction to callers in need of medical attention. Worked in the Emergency Operations Center during various disaster or drill situations. Assisted in the training of new employees and handled the cross-street road updates within the department. Followed set guidelines and procedures as well as understanding all 9 volunteer Fire and EMS departments run procedures. Utilized both a regular computer and written log system and a computer aided dispatch system in my tenure of the dispatch center.

Organizations which I belong:

North East Volunteer Fire Department 1982-Present

I have held many offices through the years to include Fire Chief 7 terms and President 1 term. I currently hold the position of Fire Chief.

Maryland Fire Chiefs Association

References:

Frank W. Muller, Retired Director Cecil County Emergency Services 1-443-***-****

Charles W. Gardner, Retired 911 Captain and current Career EMS Supervisor for the Singerly Fire Company of Elkton MD. 1-410-***-**** or 1-443-***-****

Bruce Egan, Past EMS Chief, Saint Francis Hospital. 1-610-***-****

Keith Sinclair, Senior Captain Cecil County Emergency Services 1-410-***-****

Charles Willis, Dispatcher Saint Francis Hospital EMS, 1-410-***-**** or 1-410-***-****

Personal Qualification Summary: Stephen J. Piatelli

Total years experience in Dispatch/Operations Center 29

Training/Course Title:

Emergency Medical Dispatch (EMD)

Emergency Police Dispatch (EPD)

National Academies (NAED) Dispatch Instructor

Emergency Medical technician (EMT/B)

CPR/AED

Tert Training for the State of Maryland

Blood borne Pathogens

Sexual Harassment training

Computer aided dispatch training

Various Supervisory classes

Hippa training

Meditec EMS Billing Training

NIMS 100-***-***-***

FEMA ESF# 4 Firefighting

FEMA ESF# 9 Search and Rescue

FEMA ESF# 10 Oil and Hazardous Materials

FEMA ESF# 13 Public Safety and Security

Emergency Response Planning Course

Evacuations Coordinator Course

Unified Command Awareness

DOD Information Awareness Training

Anti-Terrorism Level 1 Awareness Training

Phase 1 of the DOD Defense Support of Civil Authorities Course

Navy DOD Information Assurance Awareness

National Incident Safety Officer

Maryland Firefighter II

Leadership and Supervision

EVOC

Fire Command I

Tactics

Haz-mat Awareness

Haz-mat Awareness Refresher Course

Haz-mat Operations

Basic Rescue

Arson Detection and Investigation

Sprinklers

LP Gas Short Course

Rapid Intervention Training (RIT)

Table top exercises Fire and EMS

Pumps

Truck Company Operations

Special Fires

Boat and Marina firefighting seminar

Report writing given by State Fire Marshal Office

Fire Ground Operations I

Helicopter Safety and Landing Course given by Maryland State Police

Conducting Live Fire Evolutions Instructor Training (MFRI)

EMS BLS Preceptor Certification (Cecil County/State of MD)

TWIC card holder

Delaware State Security Guard License

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