Manager Project

Cheri Flores-Resume

**** ******** ****, ****** ****, Texas 76137

************@*******.*** Phone 817-***-****

Qualifications as Administrative Assistant

Office Skills

. Type 65 wpm; 10-key at 12,000 kph

. Vast experience in Microsoft (Excel, Word, PowerPoint) Windows 7 & 8,

Outlook

. Proven skills in decision making, oral and written communications

. Processed accounts payable invoices, resolved rebates and credit

issues

. Captured all accounts receivable payments and eliminated bad debt

. Analyzed property reports and purchases to eliminate costs

. Provided executive support to Area Director

Managed Property Operations and Department Budgets

. Managed multi-million dollar budget to achieve profit through

strategic planning

. Managed staff productivity and satisfaction

. Negotiate, prepare and execute contract administration process to

maximize occupancy revenue

. Project manager for Capital Expenditures

. Gathered requirements, created business case, and managed vendor

relationships

. Set goals, action plans and provided training to achieve Guest

Satisfaction scores

. Develop and retain reports for historical reference and analysis

. Successfully implemented change management, problem solving and team

building

Managed and Conducted Human Resource activities

. Performed interviews, facilitated the hiring and recruitment process

. Supervise staff, clearly communicate policies and information to

achieve department objectives

. Administered benefits, payroll, accident claims, FMLA, discipline and

HR paperwork

. Held accountable performance expectations for all positions and

departments

. Conducted annual performance evaluation for all associates

. As a Certified Trainer, delivered associate training and developed

cross-training program to support associate growth

. Established training materials in PowerPoint to promote consistent

methods for facilitation

. Managed the implementation of brand standards, continuous improvement

plans, training and initiatives

Professional Work History

. Courtyard by Marriott/Marriott International-General Manager, May

1987-November 2012

. Marriott/Mariner Corp-Front Office Manager, April 1986-March 1987

. Holiday Inn/Safari Management-Front Office Manager, February 1985-

April 1986

. Holiday Inn Corp-Reservations Manager, February 1984-February 1985

Professional Accomplishments

. Top Telemarketing Revenue Booked-2008

. Market Dominance Award -2004, 2003, 2002

. Recognition Stock Award- 2006, 2002, 2000

. YMCA Tribute to Women in Business honoree-2002

. President's Award for Marriott-2001

. Business Council Chair DFW- 1999-2000; Business Council Leader 1994-

1995; 1990-1991

. GM of Quarter-2000 and Alice Marriott Celebration Chair-

2000

Education

. Bachelor's Degree-Southwest Texas State University-graduated 1983

o Major in Mass Communications/Journalism-with a concentration

in Public Relations

o Minor in Psychology

o Completed in 3 yrs; graduated Cum Laude

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