Customer Service Assistant

Joel Emanuel Velazquez

*** ****** **** *** ***. *L • Bronx, NY 10473

1-718-***-**** [H] • 1-718-***-**** [C]

**************@*****.***

OBJECTIVE: A challenging entry or mid level position where excellent communication, and analytical skills can be applied to contribute to

the overall profitability of the organization.

EDUCATION

Borough of Manhattan Community College: AA; Criminal Justice 1/10-Present

CUNY Preparatory Academy, College Preparatory: Law & Criminal Justice 9/05-6/09

QUALIFICATIONS

Relevant Skills: Excellent verbal, written, multitasking and strong communication skills. Oral and Presentation

Skills.

Technical Skills: MS Word, Excel, Power Point, Outlook; Copying, Faxing, Scanning; knowledge of Adobe Photoshop,

Typing: 50-55 wpm

EXPERIENCE:

The Visiting Nurse Service of New York New York, NY 2/12-Present

Translator/Escort (Temporary)

• Accompany Nurses, Therapists and Social Workers on home care visits.

• At the request of the supervisor, assist with daily crew briefs and monthly team meetings.

• Help Clinicians communicate with patients and deliver care by providing translation services.

• Perform a variety of clerical services that supports office operations.

Centerlight Healthcare Bronx, NY 10/10-2/12

Finance Clerk

• Entered Select, FFS and Contracts into eChamps System.

• Maintained and completed the DME (Durable Medical Equipment) authorizations into the Plexis system.

• Handled accurate filing of paid and unpaid vendor invoices.

• Maintained all clerical responsibilities.

• Reviewed and processed all claim forms.

• Maintained, processed and closed all open invoices in Lawson System.

• Interacted with Purchasing and Claims departments for any problems regarding vendors and invoices.

• Reviewed and completed Duty Sheet reports.

• Processed Invoices, Check Requests and Reimbursements’ into Epicor System.

Ogilvy & Mather Worldwide New York, NY 1/10-8/10

Facilities Assistant Coordinator (Temporary)

• Customer Service Center: identified needs and issues and provided immediate options of resolution to the employee.

• Informed/advised maintenance, cleaning staff, conference room booking & security of all employees and building issues.

• Dispatched maintenance staff to respond to urgent employee’s area of issues, complains and concerns.

The American Jewish Council New York, NY 10/09-12/09

File Clerk (Temporary)

• Added new materials to file records, and created new records as necessary.

• Eliminated outdated or unnecessary materials, destroying them or archiving them.

• Found and retrieved information from files in response to requests from authorized users.

• Modified and improved filing systems and implemented new filing systems.

Joan Rivers Worldwide Enterprises New York, NY 3/09-9/09

Product Development Assistant

• Assisted both Jewelry and Beauty Departments in contacting vendors and updating spreadsheets with new product information.

• Maintained documents that were core to the company, such as purchase orders, approved samples, artwork, and color products.

• Used Adobe Photoshop and scanner to photograph new development ideas and maintain images of jewelry.

• Maintained and reported all quality issues to designers and vendors as well as maintained an excellent relationship with vendors.

Co-Curricular Activities:

Edison, NJ 11/08

Rutgers University Model United Nations

CUNY Preparatory High school

LANGUAGES: Bilingual- English/Spanish with the ability to translate

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