Software Support

Mark S. White

** ******* **** ***** **** G . Coram New York 11727 . 862-***-**** .

***********@*****.***

Summary of Qualifications

** ***** ********** ** *** information technology field with a proven track

record for resolving issues concerning LAN / WAN, email, software and

hardware related problems.

Certifications

A+ certified 1996, TAC of New York, N.Y. DCSE

program (DELL computers), 2005

Accomplishments

Aided in creating standard builds for AT&T research and development group

Custom design financial turnkey workstations

Created standardized process for computer / peripheral inventory

Professional Experience

EverBank - Islandia, NY

8/2010 - 11/2012

Desktop Support Technician 2

. Supporting all Windows operating systems. Windows XP, Windows 7, and

Window 8. (OS configuration for LAN/WAN and local usage, network

related problems, registry errors and related software configurations,

Blue screen related problems due to driver and or hardware

incompatibility. Testing and installation of OS patches for Win XP and

Win 7 operating systems, software testing etc. Computer desktop and

laptop hardware repairs.

. Remote connections support (Windows - Remote Desktop Connection, VNC,

Log Mein and Team viewer) VPN, Wi-Fi, as well as Citrix.

. Active directory administration and security duties. Account

maintenance, group policies, OU maintenance etc.

. Computer hard drive imaging, customized builds, utilizing GHOST and

PXE image server. Image record keeping. Testing of new OS images with

engineering group as well as production deployments.

. BlackBerry administration; account creation, attachment to the BES.

Verizon and AT&T service support.

. Deployment of various software over the LAN/WAN utilizing LANDesk and

Computer Associates Desktop Server Management system

. Responsible for ordering and maintaining and decommissioning inventory

of all computer and computer related devices and peripherals (I.e.

Desktops, Laptops, Scanners, printers)

. Service call documentation utilizing software ticketing system

Computer Associates DSM.

Starpoint Solutions - Bensalem, PA

8/2009 - 01/2010

Software install consultant

. Reimage workstations, using GHOST image software.

. Sentillion (Single Sign On) application installation and configuration

for hospital computer equipment.

. Off-site remote connection and problem resolution for all after hour

reported issues.

. Computer hardware repairs as well as complete replacements for un-

repairable equipment

. Responsible for creating and refining inventory of all workstations

for all key hospital divisions decommissioning of legacy computers

ACT Consulting - Brielle, New Jersey

5/2009 - 8/2009 Migration /Support

Analyst - 2009

. Data Migration for 800+ laptop computers, augmented data servers

. Active directory domain maintenance, OU maintenance

. Quality control

World-Now - New York, N.Y.

9/2008 - 1/2009 Client Support

specialist /Software product support - 2008

. Support the functionality of company's proprietary web content, video

streaming software systems.

. Video encoding, video ingesting. Live video streaming support

. Supported raw content data from affiliate CDN as well as in-house

content data servers

. Client account support. FTP, website debugging. Support on port

activity and availability

Kforce Technology Staffing - New Jersey

9/2007 - 6/2008

Analyst, consultant - 2007

. Providing end-user support for software, hardware LAN/WAN issues

remotely

. OS imaging, software installation and updates Citrix software

delivery (client)

. Various types of support via phone, email, remote access, and desk

side

TEKsystems Technology Staffing -New Jersey

9/2004 - 3/2007

Computer Consultant - 2004

. Providing various types of end-user support for software / hardware

related issues

. Imaging DELL laptops and desktops. Data migration

Technical Skills

Software: Microsoft Office products. Novell, Active Directory, and Netware

including all browsers

Operating Systems: All Microsoft Windows OS, MAC OS

Networking: Routers, switches, VPN

Protocols: TCP/IP, IPX/SPX, DHCP, WINS, DNS

Other technologies and skills: FTP, BlackBerry support and other PDA

and wireless devices. Direct Connect, VPN, and Sentillion SSO (Single Sign

On)

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